SAP Sr Researcher SAP Global Customer Loyalty Bellevue 

United Kingdom, England, London 

72256270

The Challenge/Job

· Analyst/Researcher working side by side with Corporate Strategy to support and improve our global Customer Loyalty survey programs by leveraging Qualtrics, Python, DataBricks and other tools collect, analyze and present research findings across the business to drive action. (Primary Focus)

· Project Coordination organizing end-to-end execution of each survey wave including activating key business contacts, driving contact nomination, survey updates, translations, distributions, workflows, ticketing, dashboards, user access, and reporting (Secondary Focus)

What Success Looks Like in the Role

· As a Project Coordinator, success looks like regular & clear communication of timelines, risks, and blockers to ensure tasks are done on time and meet specifications.

A Day in the Life

· As an Analyst/Researcher, you will analyze survey response data to understand key customer successes and pain points. You will use DataBricks, SQL, Spark, Python, and other tools to access SAP’s vast datasets to bring additional dimensions into your analysis and unlock further understanding. You will summarize these stories into actionable insights via PowerPoint and other data visualization tools. You will also support Qualtrics operations (survey updates, workflows, ticketing, dashboards) to ensure accurate data collection and drive close-the-loop activities.

· As a Project Coordinator, you will track open and upcoming tasks via JIRA and regularly communicate with a cross-functional team of approx. 20 people to ensure tasks are completed on time and meet all required specifications. You will meet with project leads to communicate risks, blockers, and updates. You will create, maintain, and socialize assets to track deliverables, especially those with dependencies.

Minimum Qualifications

· Master’s or Bachelor's Degree in BA/BS in Economics, Mathematics/Statistics, Marketing or Social Science, IT or Engineering.

· 5+ years of work experience

· Experience using Qualtrics, Excel, Python, Spark, SQL, DataBricks, and Powerpoint for data analysis and reporting

· Strong quantitative analytical skills with competence in statistical techniques, analytics and reporting used in research such as correlation, regression, KPI metric development, segmentation and modeling

· Experience with data visualization and communication of key findings

· Strong verbal and written communication skills to present analysis and insights including trends and opportunities to stakeholders and the business (both technical and non-technical audiences)

· In-depth knowledge of the Qualtrics platform, understanding the end-to-end flow of building surveys, workflows, dashboards, and ticketing including API calls and Intergrations.

· Experience organizing projects with multiple dependencies and stakeholders of technical and non-technical backgrounds

· Strong verbal and written communication skills to present tools, processes and dashboards to stakeholders and the business.

· Believes in eating one's own dog food and using that experience to drive the creation of exceptional customer facing products

· High standard of detail, excellence, professionalism, and role model behavior

Preferred Qualifications

· Experience as a program /project manager leading multiphase, large scale research programs.

· Experience working in and use JIRA for work management.

· Working on a global team where peers are across time zones and have diverse cultures

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Seattle
Bellevue