Management Support Specialist jobs at Sap in Switzerland

What you'll do

Maintenance of employee data related to:

• Hiring process support – creation of contracts, creation of personnel numbers
• Contractual variations
• Personal data changes
• Termination administration
• One-off payments
• Country specific processes
• Update all documents necessary for the processing of personnel administration for above processes based on required changes
• Ensure information flow with all departments and functions in SAP, which are involved in organization data processing
• Provide accurate and friendly advice and service to all customers, such as colleagues, employees and managers.
• Work with other team members sharing knowledge on topics that require learning.
• Understand scope of services and Service Level Agreements for customers

What you bring

• No previous experience is required for this position
• Upper-intermediate written and spoken language skills in English
• Professional communication skills; both written and verbal
• Customer oriented
• Ability to work with confidential information
• Ability to work under pressure and to deadlines
• Accuracy / attention to detail
• Flexible / adaptable
• Fast learner
• MS office (Excel, Word, Outlook)
• SAP HR system knowledge advantage

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Job Segment:ERP, Cloud, Regional Manager, HR Manager, Payroll, Technology, Management, Human Resources, Finance

What you'll do:

As the Solution Advisor Specialist (f/m/d) for Data & Analytics (Business Data Cloud), you will be the go-to person for any solution or product questions within the sales team. You will leverage your expertise in specific solutions to support the entire sales cycle, from identifying opportunities to post-sale customer support. Additionally, you will assist customers in expanding their current SAP footprint to maximize value for their organization.

• Provide deep solution-specific expertise to support new sales and adoption for key customers
• Provide both standard and customized/personalized solution demonstrations that bring SAP solutions to life and show customers the value of SAP
• Support the account team by delivering solution presentations and events to identify and qualify new opportunities and drive adoption and consumption of SAP solutions
• Evaluate account qualification criteria to determine further investment in pursuing opportunities
• Collaborate with the team in creating overall themes and competitive differentiation
• Conduct vigorous dry runs on essential deals and customer engagements
• Transition engagement to implementation teams effectively
• Engage with customers to continue selling the vision of SAP solutions and ensure eagerness for renewal
• Leverage digital assets throughout the customer engagement, including demos, presentations, and other content

Skills you’ll use:

• Professional Skills:
  • Business acumen
  • Customer orientation
  • Establishing trust
  • Influencing skills
  • Effective communication

• General technology & SAP skills:
  • Artificial intelligence
  • Software as a Service (SaaS)
  • Process improvement
  • Technology innovation
  • SAP Cloud Suite portfolio
  • RISE and GROW with SAP
  • SAP Corporate Strategy

• Role Specific Skills:
  • Competitive positioning
  • Customer value proposition
  • Storytelling
  • Overcoming objections
  • Executive conversations
  • Technology solution adoption
  • Client needs assessment
  • Cloud strategy
  • Demand generation

What you bring:

• Professional experience with large software/IT organizations, preferably in the SAP Data and Analytics segment
• SAP Business Technology Platform experience and/or 2+ years of relevant Data and Analytics experience, e.g. SAP Business Warehouse, SAP Datasphere, SAP Analytics Cloud
• Working knowledge of cloud, hosted services, and Software as a Service/Platform as a Service models in the business-to-business environment
• Focus on creating compelling storylines and themes for customer interactions
• Ability to quickly understand customer business goals and ensure they are at the center of recommended solutions
• Passion and energy in all customer interactions
• Full working proficiency in German and Business English, with proficiency in French considered a plus

What you'll do:

· Review findings from compliance investigations to identify process or control breakdowns (root causes) that enabled the misconduct to occur

· Proactively engage with the OEC Investigations team to understand findings in detail

· Agree feasible and realistic action plans with business stakeholders to fix root causes identified and enhance controls

· Write detailed, high-quality reports in English to communicate root cause findings and remediation actions clearly and concisely

· Support OEC colleagues to track completion of action plans and escalate if actions fall overdue

What you bring:

· 5+ years’ experience in internal audit, compliance, risk, SOX or related topics

· Excellent report writing skills in business English (ideally as a first language), including ability to clearly and succinctly convey complex compliance issues in layman’s terms

· People skills to build strong relationships and work seamlessly with colleagues in OEC Investigations to understand investigation findings in detail

· Strong analytical skills to quickly understand and assess business processes and controls, identify root causes of misconduct

· Good understanding of internal investigation processes

· Practical thinker to devise feasible and realistic remediation actions to fix root causes

· Proven ability to influence senior stakeholders and obtain consensus for remediation actions

· Bachelor’s degree in business, finance or a related field

· Location flexible.

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Core tasks include:

• Provides secretarial duties across all areas of the business from general department to top management PA support
• Maintains up-to-date filing and reference systems, assists in accounting and reporting activities
• Screens incoming calls and maintains diaries
• Arranges business travel, supports agenda management and expense tracking
• Manages correspondence and prepares documentation
• Coordinates programs and events for the department as a whole
• May Collaborate with various staff and departments to administratively support various projects

Experience & Language Requirements

• 3 to 5 years of experience as secretary or comparable experience
• Demonstrated proficiency with MS Office Tools
• Experience with SAP internal Tools like Corporate Portal, ISP, CSN – Nico to have
• English: Level 3: Fluent
• Apprenticeship as secretary or commercial qualification or comparable experience

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What you’ll do/ Key Responsibilities

• Sales Strategy and Execution
  • Develop and execute comprehensive sales strategies to promote SAP Data Strategy solutions.
  • Identify and pursue new business opportunities to achieve or exceed sales targets.
  • Conduct market research to stay informed about industry trends and customer needs.
• Customer Engagement and Relationship Management
  • Build and maintain strong relationships with key stakeholders and decision-makers within client organizations.
  • Engage in consultative conversations to understand customer challenges and propose tailored SAP Business Data solutions.
  • Provide exceptional customer service to ensure client satisfaction and foster long-term partnerships.
• Product Expertise and Demonstration
  • Serve as a product expert on SAP Data Strategy offerings, including AI capabilities.
  • Deliver compelling presentations and demonstrations to showcase the benefits of SAP's data solutions.
  • Address technical objections and guide customers through solution implementation.
• Collaboration and Resource Management
  • Work closely with internal stakeholders to orchestrate resources that support customer engagements and accelerate deal closure.
  • Strong alignment with the Account teams, Customer Success Partners & Partner Business manager to drive successful adoption and consumption of SAP Data Strategy technologies

What you bring/ Qualifications

• Required:
  • Bachelor's degree in Business, Information Technology, or a related field.
  • At least 5 years of experience in technology sales or cloud solutions.
  • Proven track record of achieving or exceeding sales quotas.
  • Excellent communication, negotiation, and presentation skills.
  • Ability to articulate complex technical concepts clearly and compellingly.
  • Strong analytical skills with a focus on identifying customer needs and providing solutions.

• Preferred:
  • Understanding of SAP technologies including SAP Datasphere, SAP Analytics Cloud, SAP BW and SAP Business AI. Generic knowledge about SAP Business Technology Platform is useful.
  • Proficient in cloud platforms (AWS, Azure, Google Cloud) and data engineering tools.

Experience in enterprise solution sellingfocused on data management and AI integration of best of breed Vendors.

• • Extensive industry network for business development.
  • Knowledge of data engineering, machine learning, AI , and their ecosystem.
  • Ability to articulate Databricks' value propositions to stakeholders.
  • Familiarity with the SAP Business Suite and SAP Line of Business solutions.
  • Awareness of trends in data management, business intelligence, and analytics technologies.
  • Understanding of industries and verticals relevant to SAP’s data and analytics solutions and verticals that are key markets for SAP’s data and analytics solutions.

Soft skills:

• Exceptional communication, both verbal and non-verbal.
• Strategic thinking with a high degree of creativity and innovation.
• Strong executive presence and results-driven mindset.
• Ability to work across multiple teams within a matrix organization.

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What you’ll do:

As an IT Technology Consultant, you will be responsible for:

• Driving improvement projects / initiatives in Incident Management area which includes KPI improvement, quality improvement, validation + adaption of new technical solutions etc.
• Service management related activities to ensure efficiency and quality of service from the managed service providers.
• Contribution towards troubleshooting and de-escalation efforts.
• Presentation to senior management on service delivery, improvement initiatives, projects etc.
• Planning, setup, implementation and operation of SAP technologies achieving ambitious SLAs
• Proper documentation, definition of technical operational concepts and guidelines for the implemented SAP landscapes and roll out of this information/knowledge to the team
• Coordination with global delivery team / crisis handling / de-escalation initiatives
• Driving war rooms for critical escalations

What you bring:

You will need to be

• BE / B.Tech / MCA from a well reputed institute
• SAP NetWeaver Certified Technology Consultant/ SAP HANA Certified
• ITIL Foundation certified
• Project member in a large environment and able to work effectively in big and virtual teams
• Capable in technical documentation and creation of knowledge-based assets (KBAs)
• Customer centric
• Continuous learner and faster adopter of new technology / process
• Analytical and solution-oriented thinker
• Expert grade communicator with good networking skills
• Willing to work during APJ / EMEA working hours

We are looking for someone who has

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