Senior Operations Specialist Revenue - Bangalore-t3 jobs at Sap in Saudi Arabia, Al Khubar

Deal Support

Able to lead as a Solution Captain when deals require complex solutions and require multiple presales participates to support a successful customer presentation or demo.

Demand Generation

Support with content one-to-many sales and marketing events both on-site and remotely.

Sales Readiness

Participate in demo system design and planning and assist in configuration if needed.

Serve as a champion for or participate as a leader in Solution Hubs and provide knowledge transfer to colleagues as needed.

WORK EXPERIENCE

3+ years of presales or consulting experience

3+ years of solution experience

knowledge on end to end processes/solution matching

Experience in sales and sales processes

Excellent presentation and communication skills English: proficient

Fluent/Native Romanian

EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES

Bachelor equivalent: minimum requirement

Master equivalent: optional

MBA / Ph.D.: optional

Successful candidates might be required to undergo a background verification with an external vendor.

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Please note that any violation of these guidelines may result in disqualification from the hiring process.

About the role

The S-CSM is the customer’s trusted advisor and principal advocate into SAP. A S-CSM partners with their customers throughout the different phases of their transformation journey

• Primary post-sales customer executive point of contact at Solution Area level, establishes and maintains engagement governance.
• Assuring the continuity of the customer's cloud subscription based solutions and maximizing their usage at the product level.
• Provides customer advocacy and acts as voice of the customer providing a feedback loop into appropriate SAP stakeholders.
• Conducts regular customer success/business reviews with the customer executives to assess and deliver deeper customer value realization.
• Executes Solution Area level Relationship Assessments.
• Documents and supports customer’s LoB level business strategy, objectives and goals, reviews business cases, facilitates value realization.
• Develops, maintains, and actions Solution Area Outcome Success Plan (OSP).
• Orchestrates customer success and Premium Service delivery.
• Creating and agreeing on a customer roadmap to improve product adoption and maximising the perceived value of the customer’s subscription.
• Providing leading practice advice to their customers, leveraging their knowledge of enabling cloud technology, embedding governance, and managing sustainable change.
• Developing a proactive ‘customer first’ renewal and expansion plan to secure long term customer retention whilst partnering with internal SAP teams to streamline the customer experience.
• Utilising their commercial and business acumen to help answer customer queries to ensure licensing compliance and optimised contractual opportunities.
• Act as primary escalation point for cloud solutions for those accounts within their portfolio.

Work Experience and Qualifications

Proven experience in the following areas:

• Experience in managing customer life cycle either with SAP customers, partners or consulting organisations.
• Experience in SAP Customer Experience (CX) is preferred.
• Strong knowledge of SaaS models with a cloud mindset.
• Should be an excellent problem solver who understands digital transformation.
• Experience acting as a trusted and strategic advisor to customers.
• Experience in managing complex customer engagements.
• Excellent oral and written understanding of the Dutch & English language.
• Commercial Mindset

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Compensation Range Transparency:The annual base salary for this position is

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.​ ​

San Jose

What you’ll do

• As a skilled revenue operations specialist, you will work with business leaders across different market units in driving revenue growth and optimizing sales processes. This remote role will play a critical part in reporting, data analysis to provide business insights that would drive decision making.
• You will focus on Market Unit Operations primarily but will also be involved in some planned regional initiatives throughout the year.
• Provide insights to your business stakeholder and their leadership team on Operational KPIs that is related to Customer Success performance metrics.
• Expert in reporting, dashboarding, automation and playing a strong advocacy role in innovation via SAP internal systems / tools (e.g SAP Analytics Cloud).

Scope (Individual focus to be defined

• Defining, reporting and driving focus on relevant metrics from business area standpoint including Forecast (Net bookings – N&U, Churn), Go-to-Market execution, Adoption & Consumption and Renewals, Performance management, Demand management.
• Business insights & recommendations: Programmatic data and insights sharing with recommendations to support business cadences or discussions that could mitigate business risks/performance gaps.
• Go to Market execution:Supports account/territory assignment & quota setting across revenue generating roles in Customer Success. Analysis of GTM execution insights not limited to quota coverage, capacity / productivity modelling. Accounts and Solution area whitespace analysis.
• Operating cadence support:Part of a centralized regional function to support regional or MU cadences – including agenda set up, template creation, pre-population of data/insights for business reviews, pre-cadence briefing and post cadence follow up.
• Performance Management:

What you bring

• Problem Solving: Being resourceful and ability to resolve challenges independently or with minimal guidance.
• Technical Competency:Strong reporting competency and tech/systems savvy (Advanced Excel, Analytics tools etc) to be able to work independently to build dashboards or assets from scratch.
• Business Performance: Demonstrated some level of experience in customer-facing, sales, services, support orbusiness operations organizations.
• Accountability & Cross-Cultural Experience: Able to successfully collaborate across cultures andhas worked with multi-country, high performing leaders/teams.
• Innovation Track Record: Drives operational innovation based on new Customer Value Journey model with strong business acumen, understanding of customer andorganizational landscape & internal/external business factors.
• Personal Brand: Positive internal & external brand, well-networked and well- positioned in the organization from last experience.
• Business Management

Behavioral Competencies

• Customer (business stakeholders) and Company focused.
• Strong business acumen and problem solving skills.
• Agile, with a proven ability to work under pressure with extreme flexibility.
• Displays high EQ. Reads situations well.
• Communicates clearly and effectively – both in written and spoken form
• Innovates, experiments & incorporates new operational approaches to put Customers First.
• Well-networked internally and externally.
• Promotes a culture of trust, feedback, transparency, informed risk- taking and execution excellence.Serves as a role model of SAP’s values.
• Possesses unquestioned integrity and ethics. Demonstrates the company’s values and culture.

KPIs

• Stakeholder Satisfaction: Prioritizing scope of work, support stakeholder success and business area in alignment with SAP corporate strategy.
• Customer Success: Net Bookings / Consumption & Renewals/ NRR/ GRR /Cloud business KPIs to measure overall success of transformation
• Execution Excellence: KPI for Customer Engagement and Delivery ExcellenceWorld Class Culture: Engagement, Leadership Trust, Attrition, Diversity & Succession
• Language: Fluency in English, any other language an asset. Fluency in the language of local markets desirable.
• Education:Bachelor’s Degree or equivalent accreditation required; Master’s Degree or MBA Preferred.

As a member within Strategy & Operations Board Area, the Revenue Operations business associate is responsible for thebusiness goals, financial objectives, strategic imperatives, and field/organizational requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

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Please note that any violation of these guidelines may result in disqualification from the hiring process.

Job Segment:Cloud, Operations Manager, Revenue Management, ERP, Technology, Operations, Finance

What you’ll do

The role includes the following tasks:

• Operate and maintain complex Hyperscaler networks, track significant problems, monitor performance, and perform upgrades as required.
• Provide guidance as a subject matter expert on product design, development, troubleshooting, and documentation applications that run-on all Hyperscalers
• Engage with customers for network connectivity planning and customer incidents.
• Collaborate closely with Infrastructure Development team to implement security framework.
• Monitor and troubleshoot network issues.
• Deploy security patches and security automation framework.
• Participate in complex change preparation and execution.
• Maintain the integrity and security of servers and systems.
• Provide on-call support for incidents and performance degradations.
• Flexible schedule which may include weekend or after business hours work

What you bring:

• Strong experience with Hyperscaler networking (AWS, Azure or GCP)
• Strong experience with network monitoring & troubleshooting
• Experience working with Linux
• Experience implementing security on AWS with VPC, IAM, Security Grouos etc.
• Bachelor's degree from an accredited college/university in an appropriate field.
• Security-first mindset
• Ability to multitask and handle various projects, deadlines and changing priorities
• Familiar with automation technologies such as Ansible & Terraform for network deployment and management is a plus.
• Knowledge of DevOps tools & technologies such as CI/CD pipelines & Git
• Willingness to work in a 24/7 environment with on-call duties.
• Commitment to maintaining daily office presence for efficient team collaboration.
• Willing to undergo a security clearance process

​

What you´ll do

• Design, build, and deploy ML models to improve forecasting accuracy and efficiency.
• Develop business ready data driven forecasts by connecting ML outputs with pre- & post-data processing
• Collaborate closely with Finance experts to translate business requirements into data-driven solutions.
• Analyze large datasets to identify patterns and actionable insights.
• Support the development of end-to-end analytics products, from data preparation to visualization in dashboards.
• Contribute to the continuous improvement of predictive planning methodologies and automation initiatives.

What you bring

• A degree in Data Science, Computer Science, Mathematics, Statistics, Business Informatics or a related field.
• 5+ years of experience in data science, ideally with exposure to forecasting or predictive modeling.
• Proficiency in Python and familiarity with relevant libraries (e.g., pandas, scikit-learn, TensorFlow/PyTorch).
• Understanding of distributed computing (i.e. Spark/PySpark) and related platforms (i.e. Databricks)
• Strong analytical and problem-solving skills with the ability to translate complex data into clear recommendations.
• Curiosity and interest in Finance processes, with motivation to challenge and improve traditional planning approaches.
• Experiences working on the SAP internal ML platform (ML workbench) & Data Warehouse (SAP HANA, C4S, BDC) is a plus

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Job Segment:Cloud, ERP, Compliance, Computer Science, Data Warehouse, Technology, Legal

Compensation Range Transparency:The annual base salary range for this position is112,320 - $155,125.$112,320 - $182,500

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.​ ​