SAP Senior Operations Specialist Revenue - Bangalore-T3 

Saudi Arabia, Eastern Province, Al Khubar 

327392091

What you’ll do

• As a skilled revenue operations specialist, you will work with business leaders across different market units in driving revenue growth and optimizing sales processes. This remote role will play a critical part in reporting, data analysis to provide business insights that would drive decision making.
• You will focus on Market Unit Operations primarily but will also be involved in some planned regional initiatives throughout the year.
• Provide insights to your business stakeholder and their leadership team on Operational KPIs that is related to Customer Success performance metrics.
• Expert in reporting, dashboarding, automation and playing a strong advocacy role in innovation via SAP internal systems / tools (e.g SAP Analytics Cloud).

Scope (Individual focus to be defined

• Defining, reporting and driving focus on relevant metrics from business area standpoint including Forecast (Net bookings – N&U, Churn), Go-to-Market execution, Adoption & Consumption and Renewals, Performance management, Demand management.
• Business insights & recommendations: Programmatic data and insights sharing with recommendations to support business cadences or discussions that could mitigate business risks/performance gaps.
• Go to Market execution:Supports account/territory assignment & quota setting across revenue generating roles in Customer Success. Analysis of GTM execution insights not limited to quota coverage, capacity / productivity modelling. Accounts and Solution area whitespace analysis.
• Operating cadence support:Part of a centralized regional function to support regional or MU cadences – including agenda set up, template creation, pre-population of data/insights for business reviews, pre-cadence briefing and post cadence follow up.
• Performance Management:

What you bring

• Problem Solving: Being resourceful and ability to resolve challenges independently or with minimal guidance.
• Technical Competency:Strong reporting competency and tech/systems savvy (Advanced Excel, Analytics tools etc) to be able to work independently to build dashboards or assets from scratch.
• Business Performance: Demonstrated some level of experience in customer-facing, sales, services, support orbusiness operations organizations.
• Accountability & Cross-Cultural Experience: Able to successfully collaborate across cultures andhas worked with multi-country, high performing leaders/teams.
• Innovation Track Record: Drives operational innovation based on new Customer Value Journey model with strong business acumen, understanding of customer andorganizational landscape & internal/external business factors.
• Personal Brand: Positive internal & external brand, well-networked and well- positioned in the organization from last experience.
• Business Management

Behavioral Competencies

• Customer (business stakeholders) and Company focused.
• Strong business acumen and problem solving skills.
• Agile, with a proven ability to work under pressure with extreme flexibility.
• Displays high EQ. Reads situations well.
• Communicates clearly and effectively – both in written and spoken form
• Innovates, experiments & incorporates new operational approaches to put Customers First.
• Well-networked internally and externally.
• Promotes a culture of trust, feedback, transparency, informed risk- taking and execution excellence.Serves as a role model of SAP’s values.
• Possesses unquestioned integrity and ethics. Demonstrates the company’s values and culture.

KPIs

• Stakeholder Satisfaction: Prioritizing scope of work, support stakeholder success and business area in alignment with SAP corporate strategy.
• Customer Success: Net Bookings / Consumption & Renewals/ NRR/ GRR /Cloud business KPIs to measure overall success of transformation
• Execution Excellence: KPI for Customer Engagement and Delivery ExcellenceWorld Class Culture: Engagement, Leadership Trust, Attrition, Diversity & Succession
• Language: Fluency in English, any other language an asset. Fluency in the language of local markets desirable.
• Education:Bachelor’s Degree or equivalent accreditation required; Master’s Degree or MBA Preferred.

As a member within Strategy & Operations Board Area, the Revenue Operations business associate is responsible for thebusiness goals, financial objectives, strategic imperatives, and field/organizational requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

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