דרושים Customer Engineer（coe Platform_btp） ב-Sap ב-Japan, Ota

What you'll doWe are looking for a highly motivated and technically strong Senior DevOps Engineer (T3) to join our SAT team. This role is focused on designing, building, and maintaining CI/CD pipelines, managing Kubernetes-based deployments, and supporting Linux-based infrastructure that powers our sovereign cloud automation landscape.As a key contributor, you will work closely with development, security, and operations teams to ensure stable, secure, and scalable delivery pipelines and infrastructure automation

• Design, develop, and maintain CI/CD pipelines to automate deployment and testing across cloud-native environments
• Build and manage Kubernetes clusters, ensuring reliability, scalability, and compliance with sovereign requirements
• Administer and troubleshoot Linux-based infrastructure supporting SAT tooling and automation services
• Collaborate with development and architecture teams to containerize applications, manage Helm charts, and implement GitOps workflows
• Monitor system performance and proactively resolve issues to ensure platform availability and efficiency
• Contribute to the automation of infrastructure provisioning and service configuration using tools like Terraform, Ansible, or Helm
• Support integration and observability efforts using platforms such as Dynatrace, Prometheus, or Grafana

What you bring

• Minimum 6 years of experience in DevOps, Site Reliability Engineering, or Infrastructure Automation roles
• Strong hands-on experience with:
  • Kubernetes (setup, operations, Helm, RBAC, namespaces
  • Linux system administration (Ubuntu, RHEL, or similar)
  • CI/CD tools like GitLab CI, Jenkins, ArgoCD, or similar
• Solid understanding of Docker, container orchestration, and deployment strategies
• Experience with Git-based workflows, scripting (Shell, Python), and YAML/JSON configuration
• Familiarity with Agile/Scrum methodology and tools like JIRA, Confluence, and GitHu
• Willingness to go through personal security clearance (Government process)

Preferred Skills

• Experience working in multi-cloud environments (AWS, Azure, OpenStack)
• Familiarity with Terraform, Ansible, and infrastructure-as-code practices
• Exposure to security and compliance automation in regulated environments
• Basic understanding of networking, DNS, firewalls, and proxy configurations
• Knowledge of observability tooling such as Dynatrace, Prometheus, or Grafana is a plus
• Previous experience in Sovereign Cloud or public sector cloud environments is advantageous
  

This position can also be filled as a part time position.

Job Segment:Cloud, Linux, Testing, Engineer, ERP, Technology, Engineering

This position requires access to customer data; Must be a U.S. citizen.

This role demands strong functional and technical knowledge of various IBP modules, including Demand, Supply, Inventory, and Sales and Operations Planning (SOP), plus experience working in SAP ECC/S4 HANA.

KEY RESPONSIBILITIES

2) Proactive Support and Innovation Activities

CORE CUSTOMER SUPPORT

• Key resource for managing customer issues related to data integration such as CI-DS, RTI, and future data integration solutions provided by SAP
• Handle sensitive escalated customer issues in team environments and individual-driven actions (incident solving or real-time support), in cooperation with experienced support engineers if necessary while maintaining a high level of customer satisfaction.
• Ability to independently analyze, troubleshoot, and resolve issues related to data and integrations, and seek help when needed.
• Resolve known errors by means of SAP Notes, Knowledge Base Articles, info docs derived from solved customer incidents, documentation, WIKI or verifying customized entries or hardware parameters
• Perform root cause analysis and provide solutions to customers in complex environments for specific fields/areas.
• Reproduce customer issues identifying the root cause and interacting with the development team to provide a final solution when required.
• Perform in weekend support and On-Call activities as required
• Taking ownership for the incoming queue to ensure fulfillment of customers' SLAs and other contractual KPIs when required by correctly escalating, transferring, and reducing priority on incidents.
• Demonstrate capability of processing P1 (Priority 1) incidents, requesting assistance as required.
• Strong communication skills to work effectively with stakeholders, both technical and non-technical.

PROACTIVE SUPPORT AND INNOVATION

• Create and maintain knowledge documents to support our customers and help colleagues to prevent similar issues or requests. (WIKI content, Knowledge Base Articles, Guided Answers)
• Test internal systems to prevent future issues on customer's systems.
• Contribute to innovation projects aimed at achieving our Vision and Goals and act as a Change Leader in the achievement of those projects.
• Participate in the SAP Community to help with incident deflection by participating in community discussions in customer and partner communities. (blog posts, tips and tricks, etc.)
• Drive improvement of Knowledge quality in area of expertise, both internally & externally.
• Work as functional expert in de-escalation and war rooms. (Engage in critical customer situations - e.g: CIM escalation, account escalation)

CONTINUOUS LEARNING CULTURE

• Find learning opportunities in daily tasks by staying curious and open to new experiences that will improve technical and functional knowledge.
• Attend e-Learning Lessons, Remote Learning Sessions, Classroom Training and Coaching.
• Get certified in Classroom Training or e-Learning Lessons as required by product or people leaders.
• Maintain your knowledge of new functionality and compliance changes.
• Carry out new tasks and embrace new projects as requested by leaders in the organization.
• Provide Coaching and Mentoring of new employees or colleagues for specific tasks. (e.g. as a EC-Coach)
• Demonstrate willingness to fulfill different roles as required to network effectively with stakeholders in the business.
• Develop deeper technical skills like reading code / debugging / creation of small corrections where applicable.

TECHNICAL QUALIFICATIONS

• 5+ years of implementing, administering, and troubleshooting enterprise level applications as a Data Integration Lead for IBP planning solution.
• Deep technical expertise in implementing CI-DS, RTI and other methods of integrating data in and out of IBP, S/4 HANA or other upstream/downstream systems.
• Strong knowledge of SAP IBP modules, including Demand, Supply, Inventory, and SOP.
• Proven experience as an SAP IBP Integration Lead, focusing on CI-DS, RTI and/or CIF.
• Deep understanding of attributes, master data types, and planning level concepts in IBP required to support data integration,including flexible master data and Business Meanings for Order-Based Planning (OBP).
• Strong experience with XML and data transformation techniques.
• Good understanding of SAP HANA tables and extractors for data extraction and integration tasks.
• Deep expertise with SAP ERP (ECC or S/4HANA) and how to extract data from these systems is crucial to this role.
• Ability to configure and manage Real-Time Integration Profiles and Communication Arrangements within SAP IBP.
• Knowledge of SAP bgRFC, OpenAPI, and SAP HANA Smart Data Integration (SDI) is a plus.
• Technical skills (debugging, tracing, verifying complex customizing).

EDUCATION

• Bachelor or Master’s Degree in Natural Science, Technology, Business or equivalent work experience in related field preferred. Professional Training & Certification.
• Topic area specific technical/ functional curriculum.

We win with inclusion

Washington DCJob Segment:Database, Cloud, Testing, Data Analyst, Engineer, Technology, Data, Engineering

’ll become

Customer Success Manager (CSM) Responsibilities:

As a CSM within the SAP Academy for Customer Success, you will be responsible to:

• Successfully complete a 10-month learning-apply program that enhances your support into the CSM role, a critical customer facing function within our dynamic Customer Success board area.
• Immerse yourself in a multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
• Learn how to drive value across the customer lifecycle through solution adoption and ongoing renewals that foster account expansion.
• Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.

’ll bring

• 2-3 years’ work experience with a proven record of supporting customers and business transformation, preferably from consulting, sales and/or account management that include resolution and escalation management.
• Role Specific Skills: customer value proposition, customer success management, technology solution adoption, customer engagement, relationship building.
• Foundational Skills

There is a high likelihood a portion (4-6 weeks) of the program will be held in San Ramon, California in late Q3 of 2026. This decision will be made in Q1 2026.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Career Level: T2

Hiring Manager: Hedda Samia

Recruiter Name: Shotaku Ono

Who you’ll become

The Sales

As a Sales Account Executive within the SAP Academy for Customer Success, you will be responsible for the following:

• Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your sales team, that enhances your support in the role and is a critical customer-facing function within our Customer Success Board Area.

• Immerse yourself in multi-dimensional, experiential learning focusing on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.

• Learn how to drive value across the customer lifecycle through solution adoption and ongoing renewals that foster account expansion.

• Receive onboarding in your local market with on-the-job training and mentoring by a Senior Account Executive in the field. You will be able to work both behind the scenes and directly with customers.

What you’ll bring

• 2-3 years of work experience in a quota-carrying sales environment in a technology company OR in a role with significant exposure to business processes.

• Role Specific Skills: demand generation, Territory Management, deal qualification, customer relationship building and management, customer value proposition
• Foundational Skills：Complex problem solving, collaboration, creative thinking, customer focus, effective communication, emotional intelligence, learning agility, business acumen, artificial intelligence, resilience, English and Japanese language.

There is a high likelihood a portion (4-6 weeks) of the program will be held in San Ramon, California in late Q3 of 2026. This decision will be made in Q1 2026.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

demand mode. This entry-level associate will also assist the regional teams with administrative responsibilities and tasks to further optimize the customer engagement, with the ultimate goal of retaining and expanding our customer base

Further responsibilities:

• Help customers on-demand with support and guidance with their SAP cloud products
• Orchestrate with internal stakeholders to help customer unlock value realization

• Utilize the customer success platform Gainsight to manage outreach, track engagement, and ensure timely follow-up with customers
• Drive or contribute to internal strategic projects aimed at scaling Digital Customer Success operations, optimizing processes, or enhancing tools and programs

• Proactively target customers to increase consumption and/or identify cross-sell and upsell opportunities
• Assist customers reactively with inbound inquiries
• Contribute to improve overall Net Promoter Score (NPS) & accelerate SAP’s reference pipeline.

Previous experience working with SAP cloud SaaS solutions like S4 Hana Cloud, Digital Supply Chain, Human Experience Management, Customer Experience, or Ariba would be a plus

Motivation and flexibility to work in a dynamic organization, with the ability to learn quickly and adapt to a fast-changing environment

Excellent listening, written and oral communication skills

This job requires bilingual language proficiency (English/German

What You’ll Do

As a Solution Advisor within the SAP Academy for Customer Success, you will be responsible to:

• Successfully complete a10-month program that strengthens a foundation for a successful customer-facing career at SAP.
• Participate in experiential learning opportunities with colleagues from all over the world andacquire a wide variety of business, industry and SAP solution skills while working with emerging and cutting-edge technologies.
• Receive on-the-job training under the mentorship of a senior Solution Advisor colleaguewhile working with our customers to gain real world experienceand acquire the

After successful completion of the program, you are expected to lead customer discovery sessions and survey activities to uncover business challenges and opportunities for innovation. You will

Solution areas focus:

What You Bring

• 2-3 years of professional experience with a strong foundation in technical and business processes, exposure to relevant technologies/ solutions, and customer-facing skills.
• Technical and business process knowledge, combined with strong complex problem-solving skills, to support solution delivery and operational efficiency through hands-on experience with relevant technologies and industry-standard tools.
• A cooperative and productive approach to working relationships, internally and externally.
• A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
• An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
• A resilient mindset, embracing challenges with optimism and consistently striving for growth and success.
• Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.
• Proficiency in English to engage with our global network.

involve participants spending four (4) weeks, spread across two trips, in San Ramon, California. This experience is designed to provide unparalleled hands-on learning and networking opportunities. *Please note the in-person component is still in the planning phase, and the final decision will be confirmed by the first quarter of 2026. We will ensure that this information is communicated promptly, and that sufficient time is provided for necessary preparations.

During intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such, vacation will not be approved during some critical times of the program

Our inclusion promise

Successful candidates might be required to undergo a background verification with an external vendor.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

カスタマーサクセスマネージャーは、SAPの顧客と連携し、購入済みソリューションおよびサクセスサービスの活用を通じて、価値実現を加速し、ビジネス成果の達成を確実にします。カスタマーサクセスマネージャーは、指定された顧客アカウントに対して、リソースの管理・調整、活動の実行（アカウント戦略の策定、成果達成計画の定義・実行［導入・活用］、アカウント関係管理、課題解決、エスカレーション対応、リード創出によるソリューションやサービスの拡大）を担います。

SAPのファイナンス＆支出管理ソリューション領域は、SAP Cloud ERP、CFOオフィス、調達、Concur、Fieldglass、Tauliaなどの市場をリードする製品群を統合し、Quote-to-Cash、Record-to-Report、Source-to-Payといったプロセス全体をカバーします。CFOの進化するニーズに応えるために設計されており、世界で最も俊敏な企業の財務・業務基盤を支えています。

SAP’s Finance & Spend Management solution area unites market-leading offerings—including SAP Cloud ERP, Office of the CFO, Procurement, Concur, Fieldglass, and Taulia—to deliver end-to-end capabilities across Quote-to-Cash, Record-to-Report, and Source-to-Pay processes. Purpose-built to serve the evolving needs of CFOs, this portfolio powers the financial and operational backbone of the world’s most agile enterprises.

• 顧客と積極的に関わり、SAPソリューションによる生涯価値と成功を実現します。この役割は、価値実現を加速し、重要な活動を調整し、顧客満足度と成長を促進し、解約リスクを最小化します。
• 顧客成果を推進するアカウント戦略・活用計画を策定・実行し、サブスクリプションの更新につなげます。
• 財務・調達分野の顧客経営層と信頼関係を築き、信頼されるアドバイザーとなります。
• データやツールを活用し、顧客のビジネス目標に基づく採用・活用活動を管理します（リレーションシップ評価、成果達成計画など）。
• 顧客アカウントの主要なエスカレーション窓口として対応します。
• コミュニティ連携や拡張機会の特定を通じて、ライセンスやサービスの拡大による継続的な価値と成長を推進します。

• Proactively engage with customers, ensuring they achieve lifetime business value and success with their SAP solutions. This role accelerates value attainment and orchestrates critical activities, fostering customer satisfaction and growth while minimizing churn risk.
• Develop and implement account strategies and consumption plans that drive customer outcomes; and thus, lead to customer renewing their subscriptions.
• Build trusted executive relationships and earn trusted advisor status with customers in finance and procurement domains
• Leverage data & tools to track and manage targeted adoption and consumption activities leveraging customer business objectives, including Relationship Assessments and Outcome Success Plans
• Act as primary point of escalation for customers account issues
• Facilitate community connections and identify expansion opportunities at customer to drive ongoing value and growth SAP footprint through expansion of licenses or services

• 営業、プリセールス、サービス、ソリューション／プロダクトマネジメントで3年以上の経験
• クラウドソフトウェアソリューションおよび提供モデル（特にファイナンス・支出管理ソリューション）で5年以上の経験
• ファイナンス・支出管理のビジネスモデル、戦略、業務プロセスの知識・経験が望ましい
• 顧客の課題に対する対応力、経営層との課題ディスカッション経験
• 商談・契約支援スキル
• 関係構築志向、優れたコミュニケーション能力（口頭・非言語）
• サブスクリプションまたは永続ライセンス型ファイナンス・支出管理ソリューションの更新・拡張・アップセル経験
• 顧客状況に応じたリスク軽減戦略の適用能力
• 学士号または同等の資格必須、MBAまたは関連する修士号が望ましい
• 日本語ネイティブまたはそれに準ずるレベル、ビジネスレベルの英語力

• 3+ years’ experience in Sales, Pre-Sales, Services or Solution/Product Management
• 5+ years’ experience in with cloud software solutions and delivery models, specifically in finance and spend management solutions
• Experience and knowledge of finance and spend management business models, strategies, and line of business processes is preferred
• Responsible for delivery of outcomes of complex and innovative functional issues integrating client needs, strategic business goal of the function and financial objectives involved in directing the implementation and execution of functional business plans integrating functional and financial objectives
• Proven ability to handle difficult customer situations and discuss challenges with customer executives
• Commercial/deal support skills
• Relationship-driven mindset with excellent verbal and non-verbal communication skills
• Experience driving renewals, expansions, and up-sells of subscription or perpetual license-based finance and spend management solutions
• Ability to apply risk-mitigation strategies to customer situations
• Bachelor's degree or equivalent required
• MBA or related post-Bachelor qualification is preferred
• Native or near-native fluency in Japanese and business-level English

プロフェッショナルスキル

• ビジネス感覚
• 複雑な問題解決
• 効果的なコミュニケーション
• 顧客志向
• 信頼構築
• 影響力

一般スキル

• 主要業績指標（ KPI ）
• 人工知能（ AI ）
• SaaS （ソフトウェア・アズ・ア・サービス）
• 技術革新
• SAP クラウドスイートポートフォリオ
• クラウド ERP

ロール固有スキル

• カスタマーバリュージャーニー整合
• アカウントガバナンス
• アカウント戦略
• カスタマーサクセスマネジメント
• 顧客維持
• ソリューション導入戦略
• 顧客拡大
• 関係構築
• 技術ソリューション導入
• 異議対応
• ファイナンス・支出管理領域の専門性
• 調達プロセス最適化

Professional Skills

• Business Acumen
• Complex Problem Solving
• Effective Communication
• Customer Orientation
• Establish Trust
• Influencing Skills

Tech Industry & SAP General Skills

• Key Performance Indicators (KPIs)
• Artificial Intelligence
• Software-as-a-Service
• Technology Innovation
• SAP Cloud Suite Portfolio
• Cloud ERP

Role Specific Skills

• Customer Value Journey Alignment
• Account Governance
• Account Strategy
• Customer Success Management
• Customer Retention
• Solution Adoption Strategy
• Customer Expansion
• Relationship Building
• Technology Solution Adoption
• Overcoming Objections
• Finance and Spend Management Domain Expertise
• Procurement Process Optimizatio

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.