SAP Solution Support Engineer 

Japan, Ota 

783592788

What You'll Do

• Investigate, analyze complex, real world, unique problems; and resolve critical system issues.
• Think independently and apply effective problem-solving skills.
• Technical problem solving – Debugging (ABAP, ABAP OO) of business processes.
• Work and talk with colleagues and customers from all around the world!
• Recommend known technical solutions and develop workarounds for corrective action.
• Properly document communications and actions for customer issues in our CRM system.
• Use SAP and third-party tools to diagnose problems directly on customer systems.
• Contribute regularly to the internal and external Knowledge Base.
• Participate in After Hours Support & Weekend shifts as scheduled.
• Master SAP software that is being used by industries, governments and multinational companies.
• Join the global SAP Family and become an ambassador for the Support Organization.

What You Bring

• University degree or College diploma program in Computer Science, Business, Technology, Mathematics and Engineering or related areas (ongoing studies are also ok, full time job expected).
• Strong IT affinity is a must.
• Excellent communication and customer service skills
• High proficiency in English (spoken, written and customer management).
• Ability to assess, research, and troubleshoot while collecting information about customer issues.
• Having programming skills is preferred.
• Knowledge of logistics and production processes is an advantage.
• Excellent analytical skills.
• Open and professional communication style.
• Strong team player who learns and adapts quickly.
• Enjoy and derive satisfaction from direct interfacing with customers.
• German language skill is of advantage.
• Experience in IT Support is of advantage.
• Experience with ERP Systems is of advantage.
• Experience in logistic is of advantage.

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