Reliability Engineer Sms jobs at Sap in Bulgaria, Burgas

What you'll do:

• Analyze application performance data to identify CPU, memory, and resource allocation inefficiencies and suggest improvements.
• Implement right-sizing, autoscaling, and efficient resource requests/limits.
• Recommend architectural or configuration changes to improve system stability.
• Build and maintain automation scripts for cleanup tasks, scaling policies, and resource optimization.
• Develop and implement strategies to optimize services, including application and infrastructure tuning.
• Perform code reviews, unit testing, and participate in agile ceremonies such as sprint planning and retrospectives.
• Keep up with emerging technologies and advocate for continuous improvements in the development process.
• Design and implement Java-based back-end services using Spring Boot and integrate them with SAP HANA for data processing and analytics.
• Build and maintain RESTful APIs, and ensure seamless communication between front-end and back-end components.
• Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions.
• Write clean, maintainable, and well-documented code, following OOP and design best practices.
• Work on CI/CD pipelines and ensure smooth deployments using tools like Jenkins, Docker, Gradle, or Mave

What you bring:

• Strong understanding of application architecture, cloud environments, and system performance tuning.
• Understanding of containerization and microservices architecture.
• Experience working in large-scale, multi-tenant environments.
• Experience in a cloud-native environment (AWS, Azure, or GCP).
• Excellent problem-solving skills with a focus on proactive performance management.
• · Strong collaboration skills, able to work across multiple teams (development, operations, and cloud teams).
• Familiarity with scripting languages (Python, Bash, etc.) is a plus.
• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience.
• CI/CD experience using tools like Jenkins , Git , Docker , Maven , or Gradle.
• Solid understanding of version control systems , particularly Git .
• 3+ years of experience in Java development with Spring Boot

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Successful candidates might be required to undergo a background verification with an external vendor.

Original Posting Date: 06/23/25

Job Title: Senior DevOps Engineer

Work Model: Hybrid Work Model

Purpose and Objective:

Expectations and Tasks:

Education and Occupational Experience:

Bachelor’s degree or foreign equivalent in Computer Science, Information Systems, or a related field of study and six years of experience in the job offered or related occupation. The Employer will accept 3 or 4 years Bachelor’s degree. Alternatively, a Master’s degree or foreign equivalent in Computer Science, Information Systems, or a related field of study and four years of experience in the job offered or related occupation.

Qualifications/Skills and Competencies Experience:

Experience must involve four years in the following:

• Node.js, Python, Golang or Java;

• Working in an Agile, fast-paced, DevOps environment;

• Modern back-end technology stacks, tools and standards;

• Data structures and storage systems, and other technical tools: Postgres, Redis, Kafka, Elastic Search, or Hana Database;

• Microservices infrastructure orchestration such as Docker, Kubernetes, and Terraform;

• Performance monitoring – Prometheus, Grafana, Dynatrace, Application Performance Monitoring, or Solarwinds;

• Continuous integration/continuous deployment tools – Jenkins, Argo, or Github Actions; and

• SAP Cloud Operations and Integration: Service Provider Cockpit, Cloud Reporting, Business Technology Platform, or Service Now.

This position is eligible for the Employee Referral Program subject to the eligibility criteria outlined in the .

Internal use only: reference code lhrs4262

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PhiladelphiaJob Segment:Cloud, Computer Science, Information Systems, Compliance, Program Manager, Technology, Legal, Management

What you`ll do:

You will primarily work with ABAP-based applications and tools to manage the content configuration of SAP Fiori Launchpad.

The Role:

Utilizing your expertise in ABAP and, ideally, SAP Fiori Launchpad, you will reproduce and analyze issues, provide solutions, share insights when tickets involve other components, and handle escalated cases.

You will collaborate closely with team members to provide timely and high-quality solutions to our stakeholders and customers. Additionally, you will serve as essential link between technical support and development teams.

What you bring:

Ideally, you are:

• an ABAP developer with over five years of professional experience,
• possess deep expertise in SAP Fiori Launchpad or SAP Workzone environment,
• have prior experience in support roles and processes,
• experience in front-end development using Browser Technologies.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Job Segment:Developer, ERP, Cloud, Compliance, Front End, Technology, Legal

EXPECTATIONS AND TASKS

• The Support Engineer is accountable for troubleshooting & driving the resolution of product issues while engaging with all levels in the Support Organization, Development & Operations teams and ensuring consistent up-to-date communication with customers.Detailed Roles & Responsibilities:

4) Processes
Get certified in Classroom Training or e-Learning Lessons regarding processes that support ticket resolution

What’s in it for you:

• Meet, work and talk with colleagues and customers from all around the world!
• Master SAP software that is being used by industries, governments and multinational companies around the globe.
• Be part of a small, tight-knit team of professionals
• Working collaboratively to provide solutions to customers.
• Learn new skills and technologies that will open paths to many new possible careers. The learning never ends – you are expected to continuously learn and up-skill during your time here.
• Get involved with SAP’s active Community and experience what it is like to be early talent at one of the biggest software companies in the world.
• Get the small startup feel with big enterprise backing.
• Innovate and create new tools that will help SAP run simple. Anything you can think of to make the business run better will get SAP support.
• Join the global SAP Family and become an ambassador for the Support Organization.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

Required skills:

• Engineering Bachelor’s degree or Computer science and similar, but also open to candidates with other backgrounds
• At least 1 year of experience in a customer support environment, SaaS experience a plus
• Advanced/fluent English communication - writing and speaking skills.

Required competencies:

Technical Skills:- Working knowledge/hands-on experience on SSO and SAML concepts.
- A good understanding about TCP/IP and SFTP protocols
- Awareness about cloud system architecture and SaaS environment
- A good understanding of SQL and its troubleshooting
- Working knowledge of Service Management ticketing systems
- Knowledge in networking infrastructure is a plus

WORK EXPERIENCE: Couple of years of experience in customer facing engagements.

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What you'll do

At SAP, we integrate AI technology with extensive industry-specific data and deep process knowledge to create innovative AI capabilities for all SAP applications. Join SAP's mission to revolutionize Business AI by developing Foundation Models that effectively leverage enterprise data, helping clients optimize business processes.

• Unique opportunity to help developing a Foundation Model on structured business data.
• Assist AI Data Engineers in the extraction, acquisition, storage, transformation, annotation, and curation of data.
• Work independently on our internal infrastructure and build and improve data assets that the team can work with
• Collaborate with Data Scientists, understand their needs, and help to supply them with the appropriate data.
• Work with internal partners, facilitating effective communication and collaboration.
• Participate in the development and maintenance of data infrastructure, tools, and systems.
• Contribute to the continuous improvement of our data management practices.

What you bring

• Enrolled in a master’s course in computer science, Artificial Intelligence, or other relevant disciplines.
• Diligent and thorough working style.
• Experience working with large datasets and data pipelines. Hands-on experience in SQL and data infrastructures is a plus.
• Experience with data and error analysis and ability to clearly present core insights.
• Proficiency in Python and experience with frameworks such as SciPy, NumPy, pandas, or similar.
• Strong communication and collaboration skills, with the ability to work effectively in cross-cultural teams.

Your set of application documents should contain a cover letter, a resume in table form, school leaving certificates, certificate of enrollment, current university transcript of records, copies of any academic degrees already earned, and if available, references from former employers (including internships). Please also describe your experience and skills in foreign languages and computer programs / programming languages.

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Job Segment:Cloud, ERP, Computer Science, Database, Data Management, Technology, Data

What you will do

You will be responsible for actively monitoring SaaS cloud solutions and initiate immediate action to restore availability in case of service disruption or degradation. As a Cloud Operations Engineer you will drive customer communication, ongoing investigation in collaboration with internal development teams, escalation and bridge call with the affected Line of Businesses and restoration activities. You will also be working in a team that operates multiple products on multiple infrastructures, therefore your agility and ability to proactively learn and adapt will be key to make you efficient.

Your main tasks and responsibilities include:

• Provision, monitor and operate customer cloud solutions
• Ensure fast troubleshooting, remediation and restoration
• Take part of and drive global team projects to continuously optimize procedures and processes and onboard new services

What you bring

• 3 + years of experience in operations team
• Ability to troubleshoot complex problems throughout the whole technology stack
• Experience with Hyperscalers, Cloud Foundry and K8S
• Experience with monitoring solutions, such as Grafana, Kibana, Dynatrace
• Excellent team player, self-motivated, passionate and highly driven
• Proactiveness and agility, adapting quickly to dynamic environment
• Fluent English

Advantages

• University degree in Computer Science or related field
• Experience in Monitoring, Operation and Administration of Cloud solutions
• Cloud and/or ITIL Certification
• Scripting and/or programming languages

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Job Segment:Cloud, User Experience, ERP, Operations Manager, Night, Technology, Operations

What you´ll do:

• Incident management – managing the next level of incident escalation beyond the help desk, and prior to support from the dedicated stack engineers.
• Change management – Supporting the transition from manual to automated execution wherever possible and supporting change planning and manual execution where necessary.
• Problem management –Root Cause investigation from a technology point of view, and the execution of corrective and preventative measures that arise from RCAs.
• Project Support – for key delivery initiatives, some engineering resources work on initiatives supporting the stack functions
• Service Requests – Execute requests and support automation and simplification of service catalog.

Responsibilities:

• Oversees and is responsible for successful completion of Installation, configuration, and migration of Load Balancers.
• Follow documented Runbook procedures to apply changes and adhere to operational playbooks.
• Operate and maintain data center cloud networks, track significant problems, monitor performance, and perform upgrades to hardware and software as required.
• Configure and operate, Load Balancers
• Function as part of the 24/7 on-call Load Balancer incident management team
• Monitors and manages incoming work, provisioning of standard service requests, and incident resolution.
• Confers with Level 4 support for deep level incident troubleshooting and complex change management.
• Other relevant support tasks, duties, and responsibilities, not specified above

Key Performance Measures:

• Ticket SLAs and KPIs are achieved
• Escalation procedures, policies and working practices are adhered to All records relating to Service Requests, Incidents, Change, Problems and Knowledge Management are completed accurately and within defined SLAs
• Projects are delivered in line with project quality standards

What you bring:

• Minimum 3 years of data center network infrastructure experience.
• Knowledge of Layer 2 and Layer 3 Routing
• Proficient in F5 Local Traffic Manager/Advanced WAF technologies
• Knowledge of Spectrum monitoring tools
• Knowledge of Syslog server; and Kibana
• Good understanding of network infrastructure and network hardware.
• Ability to think through problems and visualize solutions.
• Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources.
• Ability to work with all levels of staff within and outside of IT and cross organizations.
• Knowledge of application transport and network infrastructure protocols.
• A self-starter able to work independently but comfortable working in a team environment
• Good analytical and problem-solving skills.
• Network security experience.
• Strong verbal and written communication skills
  • Command of the English language(required)
  • Proficiency in German (not required)
• Dedication to the concept of Continuous improvement.
• Excellent customer handling skills in a high-pressure environment.

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Job Segment:Cloud, ERP, Help Desk, Information Technology, Data Center, Technology