Senior Vice President Customer Care jobs at Samsung

Key Responsibilities

• Develop the partner digital strategy for the Mobile Experience division focusing on partner execution which would deliver a consistent brand experience, elevate brand awareness, optimize product positioning to maximize conversion, and amplify traffic generation to partner channels.
  • Create joint digital merchandising strategies with carriers and retailers to ensure successful implementation and continuous improvement.
  • Develop a synergistic media strategy that connects Samsung media planning with partner plans delivering exponential breakthrough and ROI from upper through lower funnel.
  • Manage external partner campaigns optimizing channel-specific KPIs.
• Analyze digital data to produce insightful reports and use these insights to optimize and evolve our strategic approach.
• Identify digital best practices and utilize data and consumer research to define a future state vision for partner channels
• Craft persuasive presentations to effectively communicate and gain approval for partner-centric ideas and requests.
• Work cross-functionally with account sales teams, business operations, product management, and other digital teams
• Serve as a subject matter expert and provide thought leadership on how to deliver a best-in-class digital customer experience journey.
• Serve as a champion for the consumer and continuously push for providing the best consumer experience based on defined best practices.

• Develop executive-level presentations on a frequent cadence.

Characteristics of Success

• DATA-DRIVENDECISION-MAKER:Ability to synthesize data and identify what is most critical for success. Always leverage sound business judgment and analytics to make bold decisions.
• PASSION: People with an infectious spirit who are passionate about the tech industry, our consumers, our brands, our customers, and winning. You see this job as a career, and not just a job.
• ENTREPRENEURIAL SPIRIT: People who are inspired by innovation, creativity, and breakthrough thinking that challenges the conventional and fosters newideas.

• DRIVE FOR IMPACT: Self-motivated leaders that drive their agenda and thrive in a competitive, fast-paced environment. Relentless focus on delivering results and tenacity to get it done with a sense of urgency.
• CHANGE AGENT: Leaders that are agile, courageous, and push through conflict for speed to action. People that thrive under pressure, take big risks, deliver solutions, remove barriers, and lead the change

Minimum Qualifications

• Bachelor's Degree (preferred) with 8+ years of directly related experience is required
• Master’s degree preferred
• Experience in driving digital marketing strategy for 5+ years
• Strong fluency with all forms of media traditional, digital and emerging
• Experience with media project management including presenting and reporting on media plans
• Solid data and analytical understanding and comfort
• Demonstrated skill communicating cross-functionally and up & down an organization
• Microsoft Standard Office Suite and advanced expertise in PowerPoint/Excel
• Demonstrated program management ability, proven experience planning and executing large scale projects and/or events
• Experience collaborating with senior executives across a large organization
• This role is based in Plano, TX office. Relocation to DFW area is required

Preferred Qualifications:

• Proficiency with Excel incl pivot tables, graphing, and conditional formatting for efficient data analysis
• Skilled with Adobe analytics to understand user behavior and optimize conversion funnels

Role and Responsibilities

The Sr Manager, Product Management (Watch & Ring) is responsible for developing product portfolio strategy, defining target segmentation, building product positioning and plays a critical role with bringing products to market.

Responsibilities

• Lead the Samsung Watch & Ring product portfolio for the U.S. market, including feature roadmap, user experience, performance, and long-term vision
• Create and own the product positioning document for each product in the portfolio
• Become an integral part of go-to-market plans for all Watch & Ring product launches and contribute to the development of messaging, marketing toolkits, media plans, and creative campaigns
• Collaborate across product categories to build holistic launch plans, sustain initiatives, and seasonal campaigns, including investment planning
• Drive PR/Legal validation of marketing toolkits, product claims, and feature/service descriptions
• Lead the product story for Watch & Ring during product sell-in to customers
• Collaborate and influence global product planning and product marketing teams to build plans that support US-focused strategies
• Partner with marketing to translate global brand and product positioning into communications and opportunities relevant in the US
• Guide the Insights team to develop data-driven research and recommendations for audience targeting, positioning, messaging and go-to-market
• Drive alignment between product strategy and marketing strategy
• Work with cross-functional teams to build KPIs on an annual and quarterly basis that are aligned to business and organizational goals

Minimum Qualifications

• Bachelor's degree in business, marketing, or related field and 8+ years of relevant experience
• Experience with Microsoft Standard Office Suite and extensive use of presentation software within a Windows/NT LAN/WAN network environment

Preferred Qualifications

• Master’s Degree in business and 6+ years of related experience
• Prior experience working in a consumer product team and interacting with marketing teams for go-to-market planning and new product introduction

Here’s What You’ll Be Responsible For:

• Ensure targeting of transistor focused Electrical Test (ET) trends to Customer/Product Specifications and perform timely root cause study to shifts or abnormality. Analyze process interactions (inline metrology, FDC, etc.) to ET while also understanding ET data effect on Parametric Yield.
• Owns Parametric Yield and Wafer Acceptance Electrical Test (WAT) management for one or more Customer Accounts/Products.
• Execute, and analyze experiments to optimize Transistorperformance/variationwith end goal of improving Parametric Yield and ensuring a reliable and manufacturable product.
• Drive Task Force Teams to solve systematic yield, performance, or reliability issues.
• Support unit process (ex: CMP, Etch, etc) or process integration team with evaluation of device impact for key change points (ex: cost/step reduction, throughput improvement, etc.).

Here’s What You’ll Bring to Samsung:

• Bachelors of Science or Engineering (Electrical, Computer, Chemical, Material Science, or related areas) required. Masters or PhD is a plus.
• 5+ years of semiconductor industry experience is required; 10+ years of experience is highly preferred.
• Demonstrated experience with technology, process & qualification development milestones in order to meet customer and industry specifications.

Knowledge, Skills, Abilities, Software, and Tools:

• Understanding of the interactions between process and Electrical test. Knowledge of process flow - Familiarity with unit processes including thin films deposition, etch, diffusion, wet process, CMP, Photolithography, etc.
• Analysis skills, including electrical device characterization, yield analysis, data mining, DOE, and SPC. JMP or Spotfire.
• SPICE modeling/simulation and MHC experience.

We offer a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• Life insurance and 401(k) matching with immediate vesting
• Onsite café(s) and workout facilities
• Paid maternity and paternity leave
• Paid time off (PTO) + 2 personal holidays and 10 regular holidays
• Wellness incentives and MORE
  

All positions at SAS are full-time on-site.

This role requires access to information subject to U.S. export control laws. Applicants must be authorized to access such information or eligible for government authorization.

Role and Responsibilities

• Strategic Vision Development & Alignment (with support from the VP and Team Leadership): Lead, develop and execute company’s long term strategic plans. Also, conduct comprehensive analysis to ensure strategic plans are aligned with market demands and company’s objectives.
• Market and Industry Analysis : Monitor and analyze industry trends, competitive landscape, and market shifts to identify strategic opportunities and threats. Also, provide insights into new business model innovation that can give Samsung competitive edge.
• Strategic Planning: Oversee the development of strategic plans, including short-term objectives and long-term goals, ensuring they support the overall corporate vision.
• Merger & Acquisition Due Diligence: Identify, evaluate, and recommend potential M&A opportunities that align with strategic goals. Manage due diligence and integration planning for acquisitions.
• Strategic Opportunity/Project Initiative Development : identify, evaluate, and develop new market opportunities and business models to drive growth; spearhead creation of strategic business cases; Oversee development of strategic projects from inception to execution, facilitating cross-divisional collaborations and ensuring they meet strategic goals
• Change Management: Lead change management efforts to ensure smooth transitions when new strategies are implemented, addressing cultural and operational shifts.
• Performance Monitoring: Implement metrics and KPIs to monitor strategy execution. Regularly review performance against strategic objectives and adjust plans as necessary.
• Cross-functional Leadership: Collaborate with department heads (e.g., Finance, HR, Operations) to ensure strategic initiatives are integrated across the organization.
• Stakeholder Engagement: Communicate strategic direction to the board of directors, executive team, and other key stakeholders. Facilitate buy-in and alignment on strategic priorities.
• Innovation Management: Promote a culture of innovation by fostering environments where new ideas can be tested and scaled. Ensure the company stays at the forefront of industry trends.
• Risk Management: Identify strategic risks and develop mitigation plans. Ensure that strategic decisions consider potential risks and their impacts.
• Strategic Partnership Development & CEO Networking Support : Build and nurture a network of external experts and C-level executives to bring innovative ideas and businessopportunity/partnershipsto Samsung. Identify, develop and manage Chief Executive level network in support of Samsung’s North America CEO in the U.S. market.
• Thought Leadership : Serve as a thought leader within the company, advocating for strategic thinking and innovation; present strategic insights and recommendations to executive leadership and externalcustomers/partners;develop overarching strategy and business analysis and presentations for the top management meetings.
• Strategic Meeting & Presentation Support: work with the leadership to prepare top management and cross-divisional level meetings and workshops including preparation of the agenda, presentation preparation, including all necessary back up analysis.
• Customer Experience: Continuously look for ways to enhance the Samsung’s customer experience through strategic decisions, whether through product enhancements, service offerings, or retail strategy.
• Customer/Installed base strategy: Continuously look for ways to enhance the customer experience through strategic decisions, whether through product enhancements, service offerings, or retail strategy, across LOB and services.

Skills and Qualifications

Qualifications

• Bachelor's Degree with 15+ years of directly related experience is required. Including, but not limited to strategic planning, business management, corporate leadership, and financial decision-making.
• MBA preferred
• Must have a strong working knowledge of management strategies, financial accounting, marketing, supply chain, and operations
• Experience communicating cross-functionally, domestically, globally and up & down an organization
• Ability to synthesize large amounts of information quickly
• Experience collaborating with senior executives across a large organization
• Experience leading innovation initiatives that create real world impact, including expertise in design thinking, consumer insights, experimentation, and user experience in a corporate and environment
• Outstanding written and verbal communication skills. Sophistication in communications, interpersonal relations and diplomacy.
• Excellent analytical, problem resolution and decision-making skills
• strategic planning and execution skills

Cultural fit and behavioral Competencies

• Thought leader who can drive action, embody and encourages intelligent creativity
• Enjoys working closely with multiple partners and complex stakeholders
• Idea generator: Consistently curious about the world and must be able to draw on your experience and also tools and techniques to solve innovation challenges
• Fast-thinking, nimble, adaptable and thrive in a fast-moving environment. Always to new ideas with the ability to recognize the business value of ideas
• Possess the demeanor, business maturity, intellect and integrity required to establish immediate credibility with key stakeholders within the company and motivate your team in a way which lets them play to their strengths
• Possess strong verbal and written communication skills and be masters in the art of persuasion to strategically get your point across
• Entrepreneurial spirit and a restless heart
• Head and heart in balance. Deeply human in understanding people problems and commercially sharp with advice
• Our people are smart and ambitious and also humble. Strong opinions lightly held is how we sum it up.
  Lifelong learners are a great fit for our organization

Leadership CORE Competencies

• EXCELLENCE
  Drives action with humility, EQ, and an unwavering passion for performance and results
• CHANGE
  Embodies and encourages intelligent creativity
• CO PROSPERITY
  Navigates highly matrixed and complex organizations successfully as part of a team
• PEOPLE
  Builds and develops best-in-class teams built on trust, accountability and mutual respect for each other and the organization
• INTEGRITY
  Inspires trust, confidence, and consensus across the organization by fostering relationships

Responsibilities

Key responsibilities include:

Strategic Planning & Analysis

• Oversee short- and long-term strategic planning.
• Develop internal and external communication strategies.
• Manage sales targets and gap closure actions with the national sales team.
• Provide industry insights on ecommerce vs. in-store shopping trends.
• Develop business cases and strategic options based on industry analysis, financial models, and ROI assessments.

Operational Leadership

• Drive quarterly business planning with national accounts.
• Participate in SCM meetings and ensure follow-through on key action items.
• Coordinate quarterly workshops between Sales and PM teams to track progress on goals and initiatives.
• Oversee planning for key customer meetings to ensure successful outcomes and address strategic issues.
• Identify process improvement opportunities between HQ functions and regional sales offices.

Strategic Initiatives

• Apply project management skills to meet key milestones on time and within budget.
• Lead cross-divisional task forces on strategic issues as requested by senior management.

Strategic Communications

• Create internal (Samsung) and external (customer) communications and presentations on key strategies and issues.
• Assist the retail sales VP in relaying critical information clearly and concisely.

Minimum Qualifications

• Education : Bachelor’s degree with 8 years of experience or Master’s degree with 6 years of experience.
• Strategic Thinking : Ability to translate strategic objectives into actionable plans.
• Operational Mindset : Detail-oriented with strong organizational and follow-through skills.
• Communication : Excellent verbal and written communication skills for cross-functional collaboration.
• Technical Proficiency : Strong knowledge of Microsoft Office, particularly Excel (quantitative analysis) and PowerPoint (presentation creation).
• Preferred Background : Experience in corporate strategy, strategic planning, finance, or operations; familiarity with consumer goods industries, especially consumer electronics.

As Litigation Counsel, you will be responsible for managing litigation (e.g., product liability, IP, consumer class actions, commercial litigation, etc.), including pre-litigation dispute resolution, discovery and other litigation requests and processes, preparing witnesses for testimony, reviewing pleadings and other court documents, and providing advice and recommendations to senior management, other litigation team members, and the Head of Mobile Litigation regarding strategy, management, and resolution of cases and matters.

You will drive strategy, execution, and management of outside counsel on litigation and government investigation matters. You will work cross-functionally with teams to mitigate litigation risk and ensure compliance with litigation and regulatory obligations. You will support internal investigations with risk of litigation-related exposure and will keep abreast of other legal and claims activities.

• 8+ years of relevant legal experience in litigation, with at least 5 years of law firm experience
• A Juris Doctorate Degree from a top law school and admission to at least one state bar in good standing
• Prior in-house experience is a plus, but not required
• Knowledge and experience with the following substantive areas of law preferred: class actions, mass arbitrations, product liability, general commercial litigation, and IP
• Substantial pre-trial and trial experience, including coordinating and responding to discovery requests, and managing e-discovery in complex matters required
• Substantial experience drafting, editing, and supervising pleadings at all stages of litigation is required
• Substantial experience preparing witnesses for interviews, depositions, and trials is strongly preferred
• Experience managing or actively participating on trial teams preferred
• Appellate experience is a plus
• Familiarity with high-tech, telecommunications, or consumer electronics business is a plus

• Highly motivated, efficient, and organized; able to juggle multiple projects at a time in a fast-paced environment, both collaborating as a team and working independently
• Demonstrated ability to think strategically and creatively to solve complex legal challenges

Role and Responsibilities

Role and Responsibilities:

• Lead the development of playbooks, business cases, and processes for new health services products and the underlying infrastructure to support these launches
• Develop and present innovative opportunities associated with new initiatives, evaluating feasibility and financial viability of the business case, to executives, launch team, and partners, gaining their agreement and support
• Lead cross-functional initiatives with various internal teams such as Product, Privacy, Compliance, Regulatory, and Marketing across different regions including US, Korea, and India, as well as external strategic partners to ensure timely and high-quality launches
• Drive forward privacy and regulatory review and Go-To-Market plans for new or fast-growing products
• Translate B2B customer feedback into the appropriate playbooks and infrastructure in partnership with cross-functional stakeholders
• Contribute to the development and execution of the Health Team’s strategy

Candidate Characteristics:

• Passionate about improving health and healthcare transformation, creating great customer experiences and solving problems
• Can build and execute simultaneously
• Understands healthcare user behavior amidst a rapidly changing regulatory environment
• Organized, detailed, goal driven, achievement-oriented with a problem solving mindset
• Exceptional communication skills with ability to “read the room” in new and unfamiliar environments
• Able to identify opportunities, take ownership and drive to completion
• Influences diverse stakeholders and leads without authority
• Able to think strategically and tactically
• Thrives in a highly dynamic and changing work environment
• Can operate in 0-to-1 and 1-to-2 environments
• Deep familiarity with market access challenges
• Ability to navigate international cultures and work across time zones and experienced with remotely-located development and design teams

Qualifications/Skills

• 8+ years of experience in management consulting, BizOps, ProdOps, privacy programs, product, and related disciplines
• Experience leading product and privacy programs and leading cross-functional teams and external partners for implementation
• Deep understanding of the mobile & digital health space with fluency in business models and knowledge of the competitive and regulatory landscape
• A drive to succeed, driven by a passion for products, and a deep understanding of customer experience
• Ability to leverage business cases and an understanding of development capacity to prioritize product roadmaps
• Proficiency in Korean language is desirable, but not mandatory
• Ability to deal with ambiguity, solve complex problems, navigate large, global organizations and apply logical thinking
• Professional services or advising and implementation experience

Physical/Mental Demands and Working Conditions:

• Work is generally performed in an office environment.
• This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, and reach with hands and arms.
• Under very little direct supervision with a high level of responsibility to apply general policies and guidelines where decisions are seldom monitored and consequences of decisions adversely affect operating results and management decisions.
• Complete access to confidential company data where disclosure may jeopardize the company’s competitive position.
• Able to travel domestically or internationally, when required, to meet partners, development team, or other stakeholders.