Customer Success Manager Mulesoft jobs at Salesforce in Thailand, Bangkok
Salesforce Sales Programs Manager ASEAN Thailand, Bangkok, Bangkok
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Program & Project ManagementJob Details
Scope:
Serve as the Trusted Advisor to the aligned ESMB Sales leaders on all pipeline related topics, including both pipe generation and pipe progression, across all horsemen
Define & own the operational cadence linked to programmatic & scalable pipegen and pipe progression activities to ensure flawless execution against quarterly priorities, including pipe councils, pipe generation days, pipe progression days, etc.
Develop specialised sales plays based on business priorities across various industries, segments, and geographies
Align and collaborate with other Sales Programs teams locally and globally, as well as cross functionally with Enablement and Marketing, to deliver pipeline health improvements at scale
Act as a forcing function looking to always improve and scale best practices in programs execution
Own strategic projects to drive long-term transformation & evolution regarding becoming more programmatic with pipegen and pipe progression across the team
Skills/Expertise Required:
Prior experience in sales programs / demand generation roles within a high growth SaaS company
Track record of building strong relationships with and presenting to senior stakeholders in commercial functions, pipeline emphasis preferred
Strong communication skills. Ability to translate analysis into easily digestible messages and make succinct recommendations
Demonstrable program management experience in a sales environment; fully knowledgeable of all steps of the sales cycle from lead generation to closing
Strong ability to drive best practice in execution acting as an excellent team player, collaborating with a set of diverse functions and groups
Strong time management and organisational skills.
Ability to work independently with a high degree of accountability
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Salesforce Customer Success Manager Vietnam Thailand, Bangkok, Bangkok
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We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
- Based in Bangkok, Vietnamese Language Skills mandatory
- Visa & Relocation Support possible for the right candidate
Key Responsibilities and Impact:
Relationship Management: Develop and maintain relationships with key business and IT partners to understand their goals and priorities.
Value Realization: Help customers achieve their business outcomes by coordinating Signature Success services, providing proactive feature guidance, and advising on new Salesforce releases.
Technical Expertise: Act as a trusted advisor on the Salesforce platform, with a specific focus on Sales Cloud, Service Cloud, or Financial Services Cloud capabilities and best practices . Translate business needs into technical solutions within the Salesforce ecosystem.
Proactive Support: Identify potential challenges and risks related to the customer's Salesforce implementation, reinforce the value of technical recommendations, and proactively set customers up for success.
Incident Management: Provide regular updates and communications during infrastructure service degradations affecting the customer's Salesforce instance, partnering with internal teams for resolution. Track root cause analysis and communicate findings to customers.
Advocacy: Act as a customer advocate during the triage and resolution of high-severity cases related to their Salesforce platform usage.
Value Communication: Clearly communicate the value of Signature Success to ensure customer renewals.
Collaboration: Work closely with internal teams (e.g., Support, Product, Sales) and external partners (including ISVs) to address customer needs related to their Salesforce solutions.
Technical Requirements:
Salesforce Platform Experience: hands-on experience working directly with Salesforce Sales Cloud, Service Cloud, or Financial Services Cloud , including configuration, implementation, or technical management.
Broader CRM Experience: Experience with application development, configuration, or implementation within other enterprise CRM systems, such as SAP CRM or Oracle Siebel/Fusion CRM , is beneficial.
Additional Requirements (Broader CSM Skills):
Experience in Technical Customer Success, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, or Technical/Solutions Architecture, particularly within the CRM domain.
Exceptional communication and presentation skills at all organizational levels, including executive and C-level.
Ability to analyze technical concepts (especially related to Salesforce CRM) and translate them into business terms, and vice versa.
Knowledge of software development processes and design methodologies as they apply to CRM implementations.
Experience leading cross-functional teams to resolve customer needs or projects.
Fluency in Vietnamese language is required
Preferred Requirements:
Relevant Salesforce certifications are highly desirable, such as:
Salesforce Certified Administrator
Salesforce Certified Sales Cloud Consultant
Salesforce Certified Service Cloud Consultant
Salesforce Certified Financial Services Cloud Accredited Professional (or related FSC certs)
Salesforce Certified Platform App Builder
Deep knowledge of Salesforce products and features, capabilities, best use cases, and deployment strategies within Sales, Service, or Financial Services contexts.
Experience working with Enterprise-level customers.
skills. They need significant hands-on experience with core Salesforce CRM platforms (Sales Cloud, Service Cloud, or FSC), potentially supplemented by experience with other enterprise CRMs like SAP or Oracle. Holding relevant Salesforce certifications and fluency in Tagalog are key requirements for the role. The ideal candidate is passionate about driving customer success within the Salesforce ecosystem, proactive in their approach, and adept at managing complex technical and business requirements for large enterprise clients.
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Salesforce Prime Named Account Executive Mulesoft - Thailand, Bangkok, Bangkok
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In your first year, you can expect to:
- Work toward exceeding your ramped annual sales quota and create a pipeline that will propel the growth of your business in the following year
- Partner with our global Sales Enablement team, who will guide you through on-boarding and development programs that ensure your success
- Create a plan for your own territory long-term, building demand and working on existing and newly created opportunities
- Become an expert in MuleSoft messaging, our sales approach, and our products and services
- Be surrounded by a team of fiercely motivated individuals who are committed to delivering extraordinary customer outcomes
What you’ll need to be successful:
- Experience selling to the Thailand market
- Business level proficiency in Thai
- Recent, cumulative experiences that demonstrate your success in leading complex and commercially significant sales to business leaders with support from IT leaders
- Experience driving large deals, $250K+ and run rate
- Strong financial savvy in order to craft well-founded value propositions
- Excitement around hunting greenfield territory and managing ongoing customer relationships to grow accounts
- At least 6+ years of experience in Solution sales within the Software industry with a strong focus in selling to Large Enterprises
- An entrepreneurial spirit around owning a territory and building your business from the ground up
- Previous experience selling complex software solutions into Enterprise level customers.
- Strong direct sales experience (not Channel or Partner based)
- Ability to manage wider eco-system of partners and advisory firms.
- Consistent over-achievement of quota and revenue goals
- Successful history of net new business sales is a must
- Proven track record with relevant customer relationships
- Direct & New Business sales experience
- Proven ability to demonstrate virtual and extended teams
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Salesforce Partner Enablement Success Manager Thailand, Bangkok, Bangkok
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Role Description:
This role will be based in Bangkok, Thailand.
Key Responsibilities:
Prioritize, lead, develop, deliver, and maintain repeatable sales & technical enablement content, hands-on configuration exercises, presentations, and programs to partner(s) teams that drive certification growth, sales & implementation readiness, and customer success supporting industry/product growth with a C360 lens
Drive GTM readiness to maximize Lead Generation and ACV Pipe (Annual Contract Value) impact
Equip partners to grow the depth of expertise by understanding specific use cases; build and deliverhands-on workshopsto deepen product expertise
Own and deliver sales & technical enablement roadmap to partner teams based on pre-determined, high-impact areas of focus across each priority market.
Create Salesforce Sales experts, Evangelists, and Prospectors, through our key Sales programs
Work cross-functionally with stakeholders and business partners including but not limited to Partner Business Managers, Partner Success, Product Management, CSG, SEs and other teams.
Leverage dashboards and other tracking tools that communicate to leadership the effectiveness of identified programs & investments via key outcomes of the enablement activities in line with the established A&C KPIs.
Requirements and Skills:
Consistent track record in leading, building, and implementing enablement strategy and delivering sales/technical hands-on enablement
Demonstrated analytical, organizational, and project management skills using relevant information to make timely decisions that affect cross-functional teams and have a substantial impact on investments and program effectiveness.
Be a confident speaker/presenter to bring energy and excitement to the sessions conducted (in-person/virtual)
Have a growth mindset with a curiosity to learn our customer and industry value propositions & stories
Leads with our core values and evokes equality amongst the team and with our partners
Comfortable with executive stakeholder conversations
Exhibit a collaborative style, be open to ideas from others, and uses constructive dialogue to address problems
Demonstrates ability to solve for positive outcomes for the company, clients, and Partners in complex, new, or unfamiliar situations
Strong tolerance for ambiguity; able to focus and implement in a changing environment; ability to make things happen
Be familiar with our Salesforce’s products and solutions
Fluent Thai + English language skills is a must
Preferred Requirements
Salesforce Administrator Certification
Productcertification/experienceor Industry Cloud experience, specifically in Financial Services.
Deep technical Salesforce product knowledge to function as leader/advisor and deliver training to strategic global and regional partner
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does not accept unsolicited headhunter and agency resumes.
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Salesforce Signature Success Sales Executive ASEAN Thailand, Bangkok, Bangkok
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This role is based in Bangkok, but will cover multiple ASEAN markets as such fluency inis required.
Duties & Responsibilities:
Achieve and exceed revenue targets for Signature Success plans.
Build strong relationships with relevant internal partners to review territories and identify strategies and opportunities to attach Signature Success plans.
Cultivate and manage a pipeline of sales opportunities, accurately forecast sales, log activities
Collaborate with internal Account teams to drive an effective sales process for Signature Success from Identification, through Qualification, Discover, Selling and Commercial Negotiation.
Create compelling presentations and perspectives to drive Signature Success sales with customer value realisation including use of financial and business metrics.
Evangelise Signature Success internally and externally. Act as subject matter expert for Success Cloud products.
Collaborate effectively with other parts of the organisation, including, but not limited to: License Sales, Customer Success, Professional Services, Marketing, Sales Operations, Pricing Deal Desk, Legal, Product Management, and Delivery to address and resolve customer or sales issues.
Travel up to 20%
Qualifications:
Experience in Sales, Marketing, or Services (consulting sales, technical sales or support sales) required.
Proven track record in Enterprise sales and achieving against a revenue target.
Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
CRM or Marketing automation application experience: Salesforce product experience a plus
Demonstrated track record of self-starting, risk-taking, and ability to influence without authority
Excellentrelationship-buildingskills with a demonstrable experience in growing and nurturing relationships
Strong written and verbal communication skills. English proficiency required
Outstanding presentation skills are required including the ability to adapt style based on the audience and present complex ideas.
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Salesforce Customer Success Manager Mulesoft Thailand, Bangkok, Bangkok
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Key Responsibilities and Impact:
Relationship Management: Develop and maintain relationships with key business and IT partners to understand their goals and priorities.
Value Realization: Help customers achieve their business outcomes by coordinating Signature Success services, providing proactive feature guidance, and advising on new Salesforce releases.
Technical Expertise: Act as a trusted advisor on the Salesforce platform, with a specific focus on Mulesoft integration capabilities or equivalent enterprise integration solutions. Translate business needs into technical solutions.
Proactive Support: Identify potential challenges and risks, reinforce the value of technical recommendations, and proactively set customers up for success.
Incident Management: Provide regular updates and communications during infrastructure service degradations, partnering with internal teams for resolution. Track root cause analysis and communicate findings to customers.
Advocacy: Act as a customer advocate during the triage and resolution of high-severity cases.
Value Communication: Clearly communicate the value of Signature Success to ensure customer renewals.
Collaboration: Work closely with internal teams (e.g., Support, Product, Sales) and external partners (including ISVs) to address customer needs.
Technical Requirements:
Integration Platform Experience:
3-5+ years of experience working with the Mulesoft Anypoint Platform.
OR (if no direct Mulesoft experience): 3-5+ years of hands-on experience with Oracle Integration Cloud, Oracle SOA Suite,
andOracle API Gateway.OR (if no direct Mulesoft experience): 3-5+ years of hands-on experience with IBM App Connect, IBM MQ,
andIBM Message Broker.
Cloud Experience: Experience with cloud providers like AWS, Azure, and GCP in the context of integration platforms.
Web Technologies: Deep knowledge of Internet technologies and protocols such as TLS, HTTP, REST, Webservices, firewalls, web servers, and proxy servers.
SaaS Connectivity: Experience in connectivity with Enterprise SaaS solutions, including Salesforce, Netsuite, and Workday.
Containerization: Experience in troubleshooting container and container management technologies like Docker and Kubernetes.
Minimum Requirements (Broader CSM Skills):
Experience in Technical Customer Success, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, 1 or Technical/Solutions Architecture.
Exceptional communication and presentation skills at all organizational levels, including executive and C-level.
Ability to analyze technical concepts and translate them into business terms, and vice versa.
Knowledge of software development processes and design methodologies.
Experience leading cross-functional teams to resolve customer needs or projects.
Fluency in English at a business professional level is required.
Business professional fluency in at least one additional Southeast Asian language: Thai, Vietnamese, Tagalog, or Malay.
Preferred Requirements:
Relevant technical certifications are highly desirable, such as:
Mulesoft Certified Developer
Salesforce Certified Administrator
Oracle Integration Cloud Certified Professional (or equivalent Oracle integration certification)
IBM Certified Specialist - Messaging (MQ) or IBM Certified Solution Implementer - App Connect (or equivalent IBMintegration/middlewarecertification)
Knowledge of Salesforce products and features, capabilities, best use, and deployment.
Experience working with Enterprise-level customers.
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Salesforce Named Account Executive Public Sector MuleSoft Thailand, Bangkok, Bangkok
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Position: Named Account Executive, Public Sector, MuleSoft, Thailand
Responsibilities:
Develop key customer stakeholder relationships and drive customer satisfaction at assigned accounts
Develop and drive the overall long-term strategy for the account, aligned with customer business objectives
Lead the end-to-end sales process through the engagement of appropriate resources such as Sales Engineers, Professional Services, Executives, Partners, etc.
Territory identification and research, to formalize a go-to-market territory strategy and create a qualified target account list within 30 days.
Share Salesforce value proposition for existing and/or new customers
Drive growth within an existing assigned account
Required Qualifications:
Account Planning and Strategies : Establishes plans to achieve sales objectives by effectively identifying and qualifying opportunities in within the public sector space in Thailand
Research and Discovery : Uncovers a prospect’s current processes, business challenges, and strategic goals based on customer use cases and value hypotheses.
Solutioning: Identifies compelling value propositions that address customer needs by demonstrating an understanding of technology solutions.
Customer Communication : Interacting with customers in a clear, concise, and timely manner using a variety of communication methods (writing, speech, presentation) and tools (whiteboarding, Google Slides, Zoom).
Resource Application : Continuously runs toward results using the full capabilities of available resources and tools.
Team Selling:
Preferred Qualifications:
Excellent interpersonal and communications skills.
Experience selling business applications to the public sector space in Thailand preferred
Sales Methodology Education.
Ability to develop cases and service requirements, while crafting and leading strategic alliances.
Check out our which explains our various benefits, including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more.
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Posting Statement
These jobs might be a good fit
Share
Job Category
Program & Project ManagementJob Details
Scope:
Serve as the Trusted Advisor to the aligned ESMB Sales leaders on all pipeline related topics, including both pipe generation and pipe progression, across all horsemen
Define & own the operational cadence linked to programmatic & scalable pipegen and pipe progression activities to ensure flawless execution against quarterly priorities, including pipe councils, pipe generation days, pipe progression days, etc.
Develop specialised sales plays based on business priorities across various industries, segments, and geographies
Align and collaborate with other Sales Programs teams locally and globally, as well as cross functionally with Enablement and Marketing, to deliver pipeline health improvements at scale
Act as a forcing function looking to always improve and scale best practices in programs execution
Own strategic projects to drive long-term transformation & evolution regarding becoming more programmatic with pipegen and pipe progression across the team
Skills/Expertise Required:
Prior experience in sales programs / demand generation roles within a high growth SaaS company
Track record of building strong relationships with and presenting to senior stakeholders in commercial functions, pipeline emphasis preferred
Strong communication skills. Ability to translate analysis into easily digestible messages and make succinct recommendations
Demonstrable program management experience in a sales environment; fully knowledgeable of all steps of the sales cycle from lead generation to closing
Strong ability to drive best practice in execution acting as an excellent team player, collaborating with a set of diverse functions and groups
Strong time management and organisational skills.
Ability to work independently with a high degree of accountability
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and
If you require assistance due to a disability applying for open positions please submit a request via this.
Posting Statement
These jobs might be a good fit
