Salesforce Customer Success Manager Vietnam 

Thailand, Bangkok, Bangkok 

52054091

Job Category

Job Details

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

• Based in Bangkok, Vietnamese Language Skills mandatory
• Visa & Relocation Support possible for the right candidate

Key Responsibilities and Impact:

• Relationship Management: Develop and maintain relationships with key business and IT partners to understand their goals and priorities.

• Value Realization: Help customers achieve their business outcomes by coordinating Signature Success services, providing proactive feature guidance, and advising on new Salesforce releases.

• Technical Expertise: Act as a trusted advisor on the Salesforce platform, with a specific focus on Sales Cloud, Service Cloud, or Financial Services Cloud capabilities and best practices . Translate business needs into technical solutions within the Salesforce ecosystem.

• Proactive Support: Identify potential challenges and risks related to the customer's Salesforce implementation, reinforce the value of technical recommendations, and proactively set customers up for success.

• Incident Management: Provide regular updates and communications during infrastructure service degradations affecting the customer's Salesforce instance, partnering with internal teams for resolution. Track root cause analysis and communicate findings to customers.

• Advocacy: Act as a customer advocate during the triage and resolution of high-severity cases related to their Salesforce platform usage.

• Value Communication: Clearly communicate the value of Signature Success to ensure customer renewals.

• Collaboration: Work closely with internal teams (e.g., Support, Product, Sales) and external partners (including ISVs) to address customer needs related to their Salesforce solutions.
  

Technical Requirements:

• Salesforce Platform Experience: hands-on experience working directly with Salesforce Sales Cloud, Service Cloud, or Financial Services Cloud , including configuration, implementation, or technical management.

• Broader CRM Experience: Experience with application development, configuration, or implementation within other enterprise CRM systems, such as SAP CRM or Oracle Siebel/Fusion CRM , is beneficial.
  

Additional Requirements (Broader CSM Skills):

• Experience in Technical Customer Success, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, or Technical/Solutions Architecture, particularly within the CRM domain.

• Exceptional communication and presentation skills at all organizational levels, including executive and C-level.

• Ability to analyze technical concepts (especially related to Salesforce CRM) and translate them into business terms, and vice versa.

• Knowledge of software development processes and design methodologies as they apply to CRM implementations.

• Experience leading cross-functional teams to resolve customer needs or projects.

• Fluency in Vietnamese language is required

Preferred Requirements:

• Relevant Salesforce certifications are highly desirable, such as:

  • Salesforce Certified Administrator

  • Salesforce Certified Sales Cloud Consultant

  • Salesforce Certified Service Cloud Consultant

  • Salesforce Certified Financial Services Cloud Accredited Professional (or related FSC certs)

  • Salesforce Certified Platform App Builder

• Deep knowledge of Salesforce products and features, capabilities, best use cases, and deployment strategies within Sales, Service, or Financial Services contexts.

• Experience working with Enterprise-level customers.

skills. They need significant hands-on experience with core Salesforce CRM platforms (Sales Cloud, Service Cloud, or FSC), potentially supplemented by experience with other enterprise CRMs like SAP or Oracle. Holding relevant Salesforce certifications and fluency in Tagalog are key requirements for the role. The ideal candidate is passionate about driving customer success within the Salesforce ecosystem, proactive in their approach, and adept at managing complex technical and business requirements for large enterprise clients.

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