Senior Technical Business Analyst/salesforce Admin jobs at Salesforce in Brazil, São Paulo

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Posting Statement

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• Some of the things you’ll be doing include:

  • Work with the program manager and cross-functional teams to build strategic targets to identify and generate new business opportunities.

  • Meet or exceed strategic goals and committed targets by engaging with qualified leads and enabling the next step in the sales cycle.

  • With consultative engagement, you will qualify opportunities by understanding business challenges while also educating them on the value of our product

  • Complete detailed research within targeted accounts to identify key contacts and critical account information.

  • Identify and target strategic new prospects that were not identified by marketing that would accelerate territory growth.

  • Select and engage with prospects that are identified through marketing efforts

  • Become a guide in sales prospecting platforms and tools.

  • Use identified customer challenges to prescribe relevant campaigns and events to drive engagement.

  • Develop outstanding customer service relationships with prospects.

  • Self-audit activity to ensure accuracy and to enable improvement.

  • Proactively learn Salesforce's products, driven products, and market knowledge via the website, online webinars, and other marketing information.

  • Update lead status and all prospect interactions in CRM application daily

  • Become an expert with sales enablement tools.

  Who you are...

  • 1‐2 years experience in business development, sales, or related field Experience with lead qualification at all levels within organizations – managers, directors, VPs, and executives. Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.).

  • Energy and Creativity. Ability to work in a high-energy, fast‐paced sales environment.

  • You think out-of-the-box and wow people with your exciting angles and quality work.

  • Tools. Proficient with standard corporate efficiency tools.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

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Responsibilities

• Uses multi-cloud expertise to effectively orchestrate Signature experience across the most strategic, sophisticated customers
• May act as lead CSM orchestrating CSMs for multi-org, multi-cloud customers (including Global Customers with CSMs in multiple geos)
• Aligns with and leads Business and Technical stakeholders, Account Success team, and internal partners around customer goals ensuring value is delivered through Signature
• Single point of customer accountability building and maintaining strong, trusted relationships
• Drives Customer Success Score metrics for customers; handles Escalations and Red Accounts

Preferred Qualifications and Skills

• Experienced professional with 9+ years of relevant industry expertise in Customer Success, SaaS platform use or project leadership, Technology Consulting, and/or Solutions Architecture
• Knowledge of Salesforce product and platform features, capabilities, and standard methodologies and a good understanding of enterprise architecture principles
• Strong consultative skills, deep curiosity, and proven results working as a Trusted Advisor to drive business value for customers
• Executive-level interpersonal skills, ability to drive effective conversations at the C-Level, and presentation skills with a consistent track record of influence at an executive level
• Ability to facilitate difficult discussions and be adept at handling objections
• Degree or equivalent experience required. Experience evaluated based on the strengths you'll need for the role (e.g. proven behaviors in previous jobs such as extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

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Posting Statement

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SE Director - Public Sector
As a Director, Solution Engineering you will work closely with the Sales Leaders and the Sales team to drive growth, and take a strategic view to get us to the next stage of our journey.
You will have exceptional leadership, communication, strategic, analytical, and consulting skills. Additionally, you will have a track record of success in the following areas:

• Internal and external stakeholder management
• C level relationships and the ability to translate these into revenue
• Transformational thinker and leader… taking the business to the next level through disruptive thinking and innovation
• People and organisational leadership

Responsibilities:

• Manage and grow the Solution engineering team for Public Sector, ensuring we continue to hire and retain top talent in the market
• Partner with Sales leadership to support enterprise deals, as well as sign new logos.
• Focus on innovation- ensure the team is constantly innovating in their approach to solution selling
• Build and nurture C-level relationships across key accounts to solidify our partnership and commitment to the customer
• Drive deep Customer Engagement through influencing the customers broader IT strategy
• Work closely with the Sales organization to develop and execute growth plans to drive our strategic vision for Public Sector.
• Hire world class talent and manage performance to ensure career growth opportunities and effective succession planning
• Embody Salesforce values and provide exemplary leadership

Experience/Skills Required:

• Passion for technology and innovation, and a proven “forward thinker”
• Sales orientated, broad-based pre-sales, sales leadership or consulting experience with a track record of growing a foot print in a region
• Deep relationships with C-level executives at Leading companies, and track record of selling solutions at the C-level
• Demonstrated success in building a pre-sales, sales or consulting organization with a will to win and continuous improvement
• Track record of consistently delivering revenue numbers, producing accurate forecasts, while maintaining a focus on team development and growth
• Ability to evaluate and develop the existing teams and reshape it as necessary while mentoring and inspiring the team
• Strong understanding of Cloud Computing and the business benefit
• Excellent communication and presentation skills
• Ability to quickly grasp and distinctly explain technological and business concepts
• Strong understanding of business processes and their implementation into enterprise applications

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Posting Statement

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• Responsibilities:

  • Identifying and crafting new qualified opportunities within current customer base, progressing those deals through a sales cycle to closed won

  • Engage with license sales team and customers using a consultative selling approach that positions Salesforce Services and the Associate Account Partner as a long-term trusted advisor

  • Tenacious and professional attitude to drive pipeline primarily through remote channels (phone, email, etc)

  • Build compelling vision and clearly communicate our entry point services solutions with the goal of generating significant success and business value from a customer’s investment in the Salesforce Platform

  • Build a positive impression with our customers by providing them with a special experience

  • Collaborating with business development and core selling teams on account strategy

  • Apply industry expertise and business insight to understand a client's motivation, business drivers, strategic goals and objectives, and desired business outcomes

  • Meet or exceed quota

  • Partner with the Customer Success ecosystem to ensure customers are optimizing their Salesforce investment

  Minimum Qualifications:

  • 3+ years of consultative sales experience including 2+ years of inside/field sales experience

  • Experience with sophisticated customer situations

  • Proven track record to develop and maintain Director, VP or C-level relationships where you are recognized as a trusted advisor

  • Solid understanding of business processes (e.g. Sales, Marketing, Service, Support), and the ability to link business processes with product/technical solutions.

  • Deep understanding of customer success principles, approaches and considerations

  • Ability to travel

  Desired Skills:

  • Experience in Salesforce’s applications and value proposition

  • Software and/or IT consulting sales experience

  • Knowledge of Salesforce product and platform features, capabilities, and best use

  • Ability to prioritize, multi-task, and perform optimally under pressure

  • Highly collaborative and consultative work style, ability to thrive in a high velocity, highly multifaceted work environment

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Posting Statement

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We view our

While working in the Sales Strategy & Operations department at Salesforce, the candidate will better learn how to:

• Support our business units with ongoing data analysis and recommendations to structure and solve complex business problems

• Drive improvements in our sales process and coverage model through scalable analytics.

• Work cross-functionally to establish reporting and process standards.

• Assist in developing and delivering presentations for senior executives and inform decisions on a daily basis.

• Communicate effectively with all audiences, in a structured manner.

• Assist the business through each stage of the fiscal year planning cycle.

• Take part in key strategic initiatives to transform and shape the business for delivering growth.

REQUIRED SKILLS

• 3+ years of previous experience in a sales strategy & operations environment, management consultancy, high growth technology companies, or in a comparable environment that requires business acumen combined with analytical skills and strong work ethic.

• Strong data analysis and logical reasoning skills with experience analyzing complex datasets using Excel, Google sheets, Tableau or SQL (or equivalents).

• Solid problem-solving skills : Demonstrated ability to structure complex problems, conduct data-driven analysis, and develop recommendations.

• Ability to balance priorities and work efficiently in a fast paced environment.

• Comfort with ambiguous, ever-changing situations.

• Demonstrated Entrepreneurial drive: "get things done" attitude to achieve goals in a fast-paced environment, and autonomy.

• Fluent in English and Spanish .

Experience will be evaluated based on alignment to the core proficiencies for the role (e.g. extracurricular leadership roles, volunteer work, etc.).

BENEFITS & PERKS

• Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!

• World-class enablement and on-demand training with

• Exposure to executive thought leaders and regular 1:1 coaching with leadership

• Volunteer opportunities and participation in our 1:1:1 model for giving back to the community

• For more details, visit

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& RESPONSIBILITIES

• Business planning and strategy.

• Become a trusted advisor to CIO/CTO/EA level contacts and their teams as they look to move their business to a cloud architecture.

• Earn the trust of prospects' and customers’ CISO/CSO/Chief Risk Officer and similar.

• Present Salesforce technology infrastructure, including demonstrating deep familiarity with company's platform capabilities, hosting infrastructure, security and integration capabilities.

• Understand the customer need and establish company's product as the best solution that addresses the technical and business requirements.

• Conduct architecture and technical workshops that may include enablement sessions.

• Manage customer technical due diligence and risk management processes.

• Work closely with other elements of the Salesforce organization, e.g. alliances, sales effectiveness, industry business unit, product marketing, etc. to develop and execute internal and external programs and initiatives.

• Assist sales teams in responses to RFPs and technical requirements documents.

• Participate in all appropriate product, sales, and procedural training and certification to acquire and maintain the knowledge necessary to be effective in the position.

• Attain quarterly and annual objectives assigned by management.

• Mentor and guide more junior technical resources.

REQUIRED SKILLS

• Multi-year experience in either software, system or enterprise architecture disciplines.

• Good understanding of the architectural principles of cloud based platforms including SaaS, PaaS, multitenancy, multi-tiered infrastructure, etc.

• Good understanding of all cloud offerings in the market and ability to discuss cloud architectures.

• Good understanding of enterprise application integration , including SOA, ESB, EAI, ETL environments as well as process orchestration, BPM, CEP, MDM, BI/BA, Data & AI etc.

• A good understanding of the security processes, standards & issues involved in multi-tier cloud or hybrid applications

• Familiar with principles of network, application and information security.

• Englishintermediate/advancedskills.

PREFERRED SKILLS

• Previous practitioner and/or implementation experience of Salesforce solutions or relevant solutions.

• Familiar with relevant (regional, vertical, etc.) data privacy and compliance requirements.

• Hands-on technical consulting and solution implementation experience for a major software domain (e.g. CRM, ERP, HR) as well as coding experience in object oriented languages.

• Ability to analyze, design, and optimize business processes via technology and integration.

• Experience in guiding customers and project members in rationalizing and deploying emerging technology for business use cases.

• Work independently and as part of a distributed team and a willingness to take ownership of problems.

• Rapidly learn new technologies as well as strong presentation, communication and facilitation skills.

• Available to travel regionally and occasionally internationally depending on customer needs.

• Familiar with solution selling

• Salesforce related development experience (, Java or C#, JavaScript), mobile development, modern frameworks, etc.

• Experience of architectural frameworks such as TOGAF, Zachman, etc.

• Familiar with design thinking and similar principles

Experience will be evaluated based on alignment to the core proficiencies for the role (e.g. extracurricular leadership roles, volunteer work, etc.).

BENEFITS & PERKS

• Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!

• World-class enablement and on-demand training with

• Exposure to executive thought leaders and regular 1:1 coaching with leadership

• Volunteer opportunities and participation in our 1:1:1 model for giving back to the community

• For more details, visit

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement