Director Solution Engineering jobs at Salesforce in Australia, Sydney

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About the Role:

In this role, you’ll perform discovery, shape compelling solution narratives, and deliver high-impact prototypes — from building hands-on demos to designing agentic use cases and running C-level workshops. You’ll be hands-on, working closely with sales, delivery, and product teams to shape programs that deliver measurable value for customers.

You’ll play a key role in delivering the promise of CRM + AI + Data + Trust, helping customers unlock the full value of the Customer 360 platform.

• Partner with customers to uncover strategic objectives and technical challenges across their business units

• Design differentiated, multi-cloud solutions that combine Salesforce technologies with AI, automation, data and integration capabilities

• Deliver workshops, discovery sessions, and solution co-design engagements with stakeholders from business, IT, and executive teams

• Build and deliver powerful solution demonstrations, prototypes, and POCs to validate ideas and inspire confidence in execution

• Support business cases, value propositions, and stakeholder alignment through storytelling and industry-relevant insight

• Act as a trusted advisor to sales, delivery, and product teams — providing feedback, sharing learnings, and championing innovation

• Contribute to a growing knowledge base of reusable assets and reference solutions, particularly in AI and agentic use cases

• Experience with technology projects and transformations

• Demonstrated ability to design and deliver business solutions with SaaS platforms

• Strong presentation and communication skills, with the ability to engage both deeply technical teams and C-level executives

• Practical understanding of modern application architectures, integration patterns, and cloud platform capabilities

• A bias for action — comfortable prototyping new ideas, working hands-on with product, and learning new tools to bring solutions to life

• Familiarity with Salesforce technologies including core CRM, platform, Data Cloud, and AI features (Einstein, Flow, Agentforce)

• Exposure to or interest in agentic workflows, AI orchestration, or automation tools (e.g., bots, LLM-integrated applications)

• Industry experience across Technology, Health, Manufacturing, Professional Services, Retail, or Consumer Goods.

• Track record of building POCs, accelerators, or scalable solution assets in a pre-sales or delivery setting

• Passion for innovation, curiosity, and a drive to stay ahead in a rapidly changing technology landscape

, and are on Fortune’s
list.
We provide every employee with 7 paid volunteer days off a year, and donation matching for all approved charitable donations.
We provide other world-leading benefits to all our employees, including;

• Health, Life, Trauma and Income Insurance
• Monthly Wellness Allowance
• Flexible Time off & leave policies
• Parental benefits
• Perks and discounts

for more information"

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

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To accomplish this, the Solution Engineer must have a strong desire to leverage their technical and/or sales skills, including the ability to solicit business requirements, develop a technical sales strategy, configure and effectively demonstrate the solutions that address these requirements and demonstrate business value.Responsibilities include:

• Evangelising Service Cloud value to customers (including c-level execs and IT) and field teams;
• Business requirements assessment and delivery of findings including key pain points, proposed solutions to meet business needs, and ROI where applicable;
• Development of a technical sales strategy; Convery confidence in using AI within cloud based applications
• Configuring and effectively demonstrating our solutions in a way that closely reflects each customer’s business (tailored demonstrations);
• Supporting/Leading Technical POCS and hands on workshops
• Discussing and proposing solution architecture that includes common call centre infrastructure integration, back-office system integration, and workflow process definition;
• Working well in a matrix organisation, including AE field sales, SE service executives and implementation partners;
• Execute enablement activities (Webinars, Best Practices, Knowledge Share, etc.)

• Deep functional understanding of call centre/contact centre operations and processes
• Curiosity and energy – ability to understand the customer’s true pain points
• Ability to work as part of a team to solve technical problems in varied environments
• Ability to multi-task, work in a demanding team environment, understand and be responsive solutions creatively to establish a differentiated architecture and solution
• Previous experience as a Sales Engineer/Architect for a CRM/AI company or similar technology
• Willingness to travel (up to 50% depending on location and assigned teams)
• Knowledge of related applications, the AI landscape, and other cloud technology
• Application configuration experience (applied understanding of setup / configuration to customer needs, work under tight deadlines, work independently, and a willingness to take ownership of problems Contact Centre related technology CRM solutions)

• Understanding of the Service Cloud product suite and platform, Digital Channels and Telephony
• Experience in AI, automation, Generative AI Strategy and LLM-based Autonomous Agents
• Past experience with one or more of the following customer service solutions: Zendesk, ServiceNow, Live Person, RightNow, Microsoft Dynamics, Intercom, Siebel, Oracle, Pegasystems, Kana, Nuance, HubSpot
• Contact or call centre-based applications experience is beneficial, including both telephony, Messaging , Autonomous Agents & WFO/WFM solutions (Amazon Connect, Vonage,Aspect, Genesys, Avaya, Cisco, Verint, NICE, Cognigy, Ada, Calabrio, Playvox)
• Field-service applications experience is beneficial (Click Software, IFS, ServiceMax, TOA)
• Back-office / ERP system understanding – order management, accounts receivable / payables, collections, contracts (service), installed base
• Basicexperience/understandingof HTML/CSS and other web based technologies is an advantage
• Workflow / BPM / integration experience

, and are on Fortune’s
list.
We provide every employee with 7 paid volunteer days off a year, and donation matching for all approved charitable donations.
We provide other world-leading benefits to all our employees, including;

• Health, Life, Trauma and Income Insurance
• Monthly Wellness Allowance
• Flexible Time off & leave policies
• Parental benefits
• Perks and discounts

for more information"

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

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Job Details

As a Senior Account Solutions Engineer, you will be a trusted advisor to our financial services clients in the Commercial segment. You will develop and drive a compelling multi-cloud transformation vision that aligns with the strategic objectives of the account, engaging with key decision-makers. You will lead and coordinate the entire solution cycle, presenting innovative Salesforce and partner solutions while fostering strong customer and partner relationships.

Key Responsibilities:

• Partner with Account Executives to deeply understand the customer's unique business goals and challenges throughout the sales cycle.

• Develop and drive a multi-cloud point-of-view that aligns with the strategic vision of the account, navigating operating units and client decision makers.

• Clearly articulate the benefits and competitive differentiation of Salesforce solutions to customers at all levels.

• Leverage technical expertise and product knowledge to create tailored solutions that address customer challenges and deliver value.

• Lead the discovery process by aggregating and interpreting customer data effectively to ensure a clear path for the account team.

• Coordinate and lead the entire solution cycle through close collaboration with other high-performing teams.

• Present compelling Salesforce & partner solutions while supporting relationships with customers and partners.

• Apply knowledge of economic, financial, and market trends within the financial services industry to identify growth opportunities for customers.

• Demonstrate proficient knowledge of business challenges in areas such as technology strategy, process, policy, compliance, and legal within financial services.

• Build and nurture strong connections with customers throughout the sales process and beyond, acting as a trusted advisor.

• Continuously enhance expertise in Salesforce solutions, product capabilities, and relevant industry and market trends, while proactively seeking and leveraging feedback to refine approaches and maintain a trusted advisor status with customers.

Qualifications:

• Proven experience as a Solutions Engineer or similar role.

• Demonstrated ability to translate complex business requirements into effective technical solutions.

• Exceptional communication, presentation, and interpersonal skills.

• Strong collaborative spirit and ability to work effectively with cross-functional teams.

• A track record of successfully leading and closing complex sales opportunities.

• Experience in working in the Financial Services industry will be considered favourably

for more information"

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

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Job Details

• Partner with Account Executives and customer stakeholders to uncover strategic objectives, business and market dynamics and technical challenges across their organisation
• Design highly relevant, differentiated, multi-domain solutions that combine Salesforce technologies with AI, automation, data and integration capabilities
• Conduct discovery sessions and workshops with stakeholders from business, IT, and executive teams to understand and quantify the unique business value Salesforce solutions offer them
• Build and deliver powerful and memorable solution demonstrations with rich storytelling and industry-relevant insights to align stakeholders, illustrate value and inspire confidence in execution
• Nurture strong connections with customers throughout the sales process and beyond, acting as a trusted advisor
• Focus on continual learning across Salesforce's product suite and contribute to a growing knowledge base of reusable assets and reference solutions, particularly in AI and agentic use cases

• Join your aligned Sales team's meeting to celebrate a recent win, strategise a new sales play and share some recent product updates.
• Conduct a customer discovery session to understand their current state, strategic goals, requirements and business value drivers
• Join a colleague to rehearse a presentation to the board of a key account scheduled later in the week
• Deliver a live demo for a prospective customer, highlighting how Salesforce's AI and Data solutions can address their business challenges
• Attend an enablement session led by Product Managers on new soon-to-be-released features and how to configure & demo them
• Share reusable assets, templates and a short-form video covering a novel solution you have developed to scale your impact for sales teams and customers
• End the day by using AI tools to summarise and document activity, feedback and insights from customer interactions in Salesforce CRM and plan for tomorrow!

• Demonstrated ability to design and deliver business solutions with SaaS platforms
• Experience with technology and transformation projects, in particular from a business-value perspective
• Strong presentation and communication skills, with the ability to engage both technical stakeholders as well as business owners and C-level executives
• Practical understanding of modern application architectures, integration patterns, and cloud platform capabilities
• A bias for action — comfortable prototyping new ideas, working hands-on with product, and self-directed learning on new tools & technical concepts, business domains and industries

• Track record of partnering with Sales stakeholders to exceed targets and drive customer success in a pre-sales, consulting or delivery setting
• Practical experience and/or certifications in Salesforce technologies including CRM, Platform & Automation (Lightning, Flow), Data Cloud, and AI features (Einstein, Agentforce)
• Familiarity with the small business IT & SaaS landscape, particularly in the domains of Sales Automation, Customer Service, Marketing Automation and/or eCommerce
• Exposure to, or interest in, agentic workflows, AI orchestration, or automation tools (e.g. conversational agents, LLM-integrated applications)
• Passion for learning, curiosity, innovation and a drive to stay ahead in a rapidly changing technology landscape

, and are on Fortune’s
list.
We provide every employee with 7 paid volunteer days off a year, and donation matching for all approved charitable donations.
We provide other world-leading benefits to all our employees, including;

• Health, Life, Trauma and Income Insurance
• Monthly Wellness Allowance
• Flexible Time off & leave policies
• Parental benefits
• Perks and discounts

for more information"

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

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Job Details

You’ll lead strategic planning efforts, align cross-functional priorities, and shape the investments and operating models that drive long-term growth across our business.
Key Responsibilities

• Lead the development and execution of the ANZ Distribution long-range plan (LRP) and V2MOM.

• Orchestrate strategic planning across the region—translating vision into aligned, actionable plans and investments.

• Drive the design and execution of high-priority growth initiatives, including Big Bets and Key Accounts programs.

• Facilitate cross-functional alignment across sales, marketing, finance, employee success, and global teams to deliver cohesive regional strategies.

• Evaluate market trends, customer needs, and the competitive landscape to inform business strategy.

• Prepare executive-level analysis and presentations to influence decisions and communicate strategy clearly.

• Drive operational excellence and consistency across the Distribution business through best practices, tools, and frameworks.

• Lead special strategic projects and initiatives as required.

Skills & Experience

• Proven strategic planning experience with strong business and financial acumen.

• Exceptional program and project management skills; able to manage across multiple initiatives with high complexity.

• Ability to simplify complex topics and influence senior executives with clear, concise communication.

• Strong cross-functional collaboration skills; able to drive alignment across a matrixed organisation.

• Experience identifying and solving sales performance and productivity challenges.

• Track record of leading planning cycles, from multi-year vision through to annual planning execution.

• Comfort operating in ambiguous, fast-moving environments with competing priorities.

• Experience with process re-design, change management, and program enablement at scale.

• Deep analytical skills with a data-driven mindset and ability to translate insights into action.

• Demonstrated leadership in building and developing high-performing teams.

• Executive presence and strong interpersonal skills; ability to lead C-suite level conversations.

• Preferred: Experience in a quota-carrying sales role and/or in leading go-to-market communications.

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

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Job Details

Are you someone who…

• Gets excited by amazing technology, especially AI, and the opportunity to transform a business?
• Is passionate about creating groundbreaking solutions that leverage the power of AI?
• Capable of solving business problems for companies that are looking to increase sales, make productive marketing decisions and improve operational efficiencies?
• An engaging presenter capable of delivering compelling content to all levels of the organisation?

Your Responsibilities: a bit about you

• Solution Development: Work closely with business stakeholders and technical resources to uncover technical challenges and goals relating to digital marketing, to then develop a solution and roadmap for the success of the customer.
• Build: Showcase through software demonstrations and rapid prototyping how connected experiences come to life with the Salesforce Marketing Cloud. This includes the delivery of executive-level software demonstrations, construction of future state customer journey strategies, and developing long term IT roadmaps.
• Deliver: Deliver an engaging and coherent presentation that connects complex technology to C-level audiences with persuasive story-telling. No dancing required, occasionally some jazz-hands help though.
• Learn: Stay up-to-date on product development and roadmap, industry trends, and industry news. Sounds easy, it’s not.

Requirements:

• Experience: 10+ years of experience in solution engineering, with a strong focus on marketing technology and customer engagement solutions, including at least 5 years as a domain expert in personalisation, loyalty, or Martech.
• Proven track record of driving ACV growth through Martech solution selling, with a focus on personalisation and loyalty for Enterprise customers.
• Strategic Vision: Ability to develop and articulate a strategic vision for leveraging Marketing Cloud capabilities to drive business outcomes and enhance customer experiences.
• Thought Leadership: Demonstrated ability to provide thought leadership in the marketing technology space in particular focusing on Loyalty programs and Personalisation, influencing industry trends and best practices through presentations, white papers, or participation in industry events.
• Cross-Functional Collaboration: Proven experience working collaboratively with cross-functional teams, including sales, product management, and customer success, to deliver comprehensive solutions that meet client needs.
• Enterprise Expertise: Previous experience as an Enterprise Specialist Solution Engineer for a CRM company or similar technology
• Technical Proficiency: Strong technical understanding of data-driven solutions and the ability to design high-level architecture that meets business needs.
• Industry Knowledge: Experience in B2C industries such as Retail or Financial Services, with a solid grasp of B2B/B2C marketing dynamics, competitive landscape, and industry trends.
• Exceptional Presentation Skills: Excellent presentation abilities, with a talent for storytelling that captivates and informs stakeholders at all levels.
• Creative Problem Solver: A self-starter who is highly creative and capable of leading and prioritizing effectively in dynamic environments.
• Communication Skills: Solid verbal, written, presentation, and interpersonal communication skills to facilitate collaboration and problem-solving within teams.
• Team Collaboration: Ability to work both independently and as part of a team to address technical challenges across varied environments.

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Posting Statement

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Job Details

This is not your standard tactical role selling a piece of software. You will be a key member of a close-knit, cross-functional team that is responsible for owning and driving the go-to-market strategy for your territory, and leading the sales cycle.You will sell strategic business outcomes with long-term, high growth engagements.In this role, you will be challenged as a salesperson to grow personally and professionally: The majority of leaders in our Field organisation come through internal promotions, and you’ll be surrounded by some of the smartest people in the world who will push you and support you to do the best work of your career.Your Impact

• You will lead the entire sales process to ensure delivery against key performance metrics, with a strong emphasis on new business sales whilst growing existing accounts.

• Handling strategic accounts and relationships across the team

• Drive Pipeline development through a combination of cold calling, email campaigns and market sectorknowledge/intelligencetogether with the Business Development Manager.

• Build and maintain a sales pipeline to ensure over-achievement within the designated market sector(s).

• Engage with prospect organisations to position salesforce solutions through strategic value-based selling, case definition, return on investment analysis, references and analyst data.

• Lead the end-to-end sales process through engagement of appropriate resources such as Core Sales teams, Sales Engineers, Professional Services, Executives, Partners etc.

• Daily update of the system with accurate customer and pipeline data.

• Accurate weekly, monthly and quarterly forecasting and revenue delivery.

• Strengthen client relationships through regular engagement and face-to-face meetings

Basic Requirement

• Excellent interpersonal, communication and people skills

• Shown track achievement against targets and metrics

• Credibility internally and with customers

• Validated sales forecasting abilities and revenue achievement

• Successful history of net new business and existing business upsell

• Consistent overachievement of quota and revenue goals

• Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.).

, and are on Fortune’s

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Posting Statement