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Salesforce Senior Solution Engineer SMB 
Australia, New South Wales, Sydney 
47983968

Yesterday

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Job Details

Key Responsibilities
  • Partner with Account Executives and customer stakeholders to uncover strategic objectives, business and market dynamics and technical challenges across their organisation
  • Design highly relevant, differentiated, multi-domain solutions that combine Salesforce technologies with AI, automation, data and integration capabilities
  • Conduct discovery sessions and workshops with stakeholders from business, IT, and executive teams to understand and quantify the unique business value Salesforce solutions offer them
  • Build and deliver powerful and memorable solution demonstrations with rich storytelling and industry-relevant insights to align stakeholders, illustrate value and inspire confidence in execution
  • Nurture strong connections with customers throughout the sales process and beyond, acting as a trusted advisor
  • Focus on continual learning across Salesforce's product suite and contribute to a growing knowledge base of reusable assets and reference solutions, particularly in AI and agentic use cases
A Typical Day in the Life
  • Join your aligned Sales team's meeting to celebrate a recent win, strategise a new sales play and share some recent product updates.
  • Conduct a customer discovery session to understand their current state, strategic goals, requirements and business value drivers
  • Join a colleague to rehearse a presentation to the board of a key account scheduled later in the week
  • Deliver a live demo for a prospective customer, highlighting how Salesforce's AI and Data solutions can address their business challenges
  • Attend an enablement session led by Product Managers on new soon-to-be-released features and how to configure & demo them
  • Share reusable assets, templates and a short-form video covering a novel solution you have developed to scale your impact for sales teams and customers
  • End the day by using AI tools to summarise and document activity, feedback and insights from customer interactions in Salesforce CRM and plan for tomorrow!
Required Qualifications
  • Demonstrated ability to design and deliver business solutions with SaaS platforms
  • Experience with technology and transformation projects, in particular from a business-value perspective
  • Strong presentation and communication skills, with the ability to engage both technical stakeholders as well as business owners and C-level executives
  • Practical understanding of modern application architectures, integration patterns, and cloud platform capabilities
  • A bias for action — comfortable prototyping new ideas, working hands-on with product, and self-directed learning on new tools & technical concepts, business domains and industries
Preferred Qualifications
  • Track record of partnering with Sales stakeholders to exceed targets and drive customer success in a pre-sales, consulting or delivery setting
  • Practical experience and/or certifications in Salesforce technologies including CRM, Platform & Automation (Lightning, Flow), Data Cloud, and AI features (Einstein, Agentforce)
  • Familiarity with the small business IT & SaaS landscape, particularly in the domains of Sales Automation, Customer Service, Marketing Automation and/or eCommerce
  • Exposure to, or interest in, agentic workflows, AI orchestration, or automation tools (e.g. conversational agents, LLM-integrated applications)
  • Passion for learning, curiosity, innovation and a drive to stay ahead in a rapidly changing technology landscape

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We provide every employee with 7 paid volunteer days off a year, and donation matching for all approved charitable donations.
We provide other world-leading benefits to all our employees, including;

  • Health, Life, Trauma and Income Insurance
  • Monthly Wellness Allowance
  • Flexible Time off & leave policies
  • Parental benefits
  • Perks and discounts

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