Netwitness Senior Deal Desk Analyst - Sales Operations jobs at Rsa

Salesforce CPQ Administrator
Job Description
Position Overview Key Responsibilities
• System Administration: Manage and maintain the Salesforce CPQ platform, ensuring system stability, data integrity, and optimal performance.
• Configuration and Customization: Configure and customize Salesforce CPQ to meet business requirements, including creating and modifying product rules, pricing rules, and approval processes.
• User Support and Training: Provide ongoing support and training to end-users, addressing system issues and ensuring users are proficient in using Salesforce CPQ effectively.
• Data Management: Oversee data migration, integration, and cleansing activities within Salesforce CPQ to ensure accurate and up-to-date information.
• Process Improvement: Identify opportunities for process improvements and implement best practices to streamline sales processes and enhance system efficiency.
• Reporting and Analytics: Develop and maintain custom reports and dashboards to provide insights into sales performance and support decision-making processes.
• Collaboration: Work closely with sales, finance, IT, and other departments to gather requirements, provide solutions, and ensure seamless integration with other business systems.
• Compliance and Security: Ensure the Salesforce CPQ platform complies with organizational policies, security standards, and industry regulations.
• Vendor Management: Collaborate with Salesforce support and other third-party vendors to resolve system issues and implement new features.
• Documentation: Create and maintain documentation for system configurations, processes, and user guides.
Required Qualifications
• Education: Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.
• Experience: Minimum of 3 years of experience as a Salesforce Administrator, with at least 1 year of experience specifically in Salesforce CPQ administration.
• Certifications: Salesforce Certified Administrator and Salesforce Certified CPQ Specialist are preferred.
• Technical Skills: Proficiency in Salesforce CPQ configuration, customization, and maintenance. Strong understanding of Salesforce platform, including Sales Cloud and Service Cloud. Experience with data migration and integration tools.
• Problem-Solving: Exceptional analytical and problem-solving skills, with a keen attention to detail.
• Communication: Excellent verbal and written communication skills, with the ability to convey complex technical concepts to non-technical stakeholders.
• Project Management: Ability to manage multiple tasks and projects simultaneously, with strong organizational and time-management skills.
• Team Player: Proven ability to work effectively in a team-oriented environment, with a collaborative and proactive approach.
• Adaptability: Ability to adapt to changing business requirements and work in a fast-paced environment.
Preferred Qualifications
• Experience: Experience in a high-growth technology company or a similar dynamic environment.
• Additional Certifications: Salesforce Advanced Administrator, Salesforce Platform App Builder.
• Technical Skills: Familiarity with Apex, Visualforce, Lightning components, and other Salesforce development tools.
• Business Acumen: Strong understanding of sales processes and business operations.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the notice from the Department of Labor.

Key Responsibilities:

• Develop and maintain custom Salesforce solutions using Apex, Lightning Web Components, and Flows
• Contribute to the design and implementation of Salesforce CPQ configurations, pricing rules, and quote templates
• Support the administration and enhancement of Salesforce Experience Cloud sites
• Work with business and technical teams to understand requirements and implement effective solutions within the Salesforce platform
• Participate in code reviews and contribute to the enforcement of Salesforce development best practices
• Support ongoing Salesforce administration tasks including configuration, user management, data quality, and reporting
• Troubleshoot and resolve issues related to Salesforce functionality and integrations
• Collaborate effectively with other developers, administrators, and business stakeholders in an Agile environment
• Stay current on Salesforce platform enhancements, CPQ best practices, and new technologies

Essential Requirements:

• Bachelor’s degree in Computer Science, Information Systems, or equivalent experience
• 5+ years of hands-on Salesforce development experience with strong proficiency in Apex and Lightning Web Components
• Proven experience working with Salesforce CPQ, including rules configuration, quote templates, and pricing logic
• Experience with Salesforce Experience Cloud (Community Cloud), including setup, theming, and user access controls
• Solid understanding of Salesforce administrative features such as profiles, roles, flows, validation rules, and page layouts
• Proficient in SOQL, SOSL, and integrating with external systems via REST/SOAP APIs
• Strong analytical and problem-solving skills with attention to detail
• Excellent communication and interpersonal skills; able to collaborate across functions
• Experience working in an Agile or Scrum environment
• Self-motivated with the ability to manage multiple priorities in a remote work setting

Desirable Requirements:

• Salesforce certifications such as Platform Developer II, CPQ Specialist, or Experience Cloud Consultant
• Experience integrating Salesforce with external systems (e.g., NetSuite, Boomi, AWS, Azure)
• Working knowledge of Git, CI/CD pipelines, and test automation frameworks
• Understanding of secure development practices and the software development lifecycle (SDLC)

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the notice from the Department of Labor.

• Run day-to-day quote and pricing approvals within pricing and discount policies
• Assist Sales & Customers with building Quotes and Orders
• Ensure opportunities are accurately reflecting Deal Status
• Provide proactive support and guidance to the sales team in order to help drive new deals as well as up-sell opportunities;
• Work with finance to ensure all deals have the appropriate booking requirements. This includes fully executable agreements and proof of delivery;
• Interface with Finance and Legal as needed (i.e revenue recognition);
• Maintain an agreed upon SLA on deal turnaround times;
• Interface with Order Management to ensure accuracy of booked sales opportunities;
• Train the Sales team on pricing, quoting and contracting models and best practices and consult with field teams on specific contracts where appropriate;
• Participate in the review of and response to RFP’s, RFI’s, RFQ’s as needed;
• Help drive projects and initiatives focused on improving efficiency and simplifying processes throughout the sales operations and sales organization.
Competitive package including Healthcare, Pension and Annual Bonus Requirements:
• Strong listening, analytic and organizational skills;
• Adept at business partnering and working with cross functional teams, building meaningful business relationships along the way;
• Willing to go the extra mile with a strong work ethic; self-directed and resourceful;
• Experience of Sales Operations in a software sales organization or Order Management/Administration in a fast growing software enterprise
• You deliver customer and partner support like you expect to receive it; with excellence;
• Ability to prioritize to meet business needs;
• Bachelor’s degree or equivalent experience;
•Experience with SFDC CPQ tool; an advantage

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the notice from the Department of Labor.