Software Quality Engineer - Kernel Livepatching jobs at Red Hat in Slovakia, Bratislava

As a Technical Support Engineer, you will provide an important level of technical assistance to ensure that our highly-valued customers get the most out of the product. This position extends well beyond product support as you will take on the role of trusted partner to our customers. You will regularly collaborate with the customer's support teams to troubleshoot complex and challenging issues and join troubleshooting and technical discussions sessions to address technical topics. In this role you'll work closely with application and engineering teams to address multi-product issues and must have an acute understanding of the impact of mission critical activities. This is a highly skilled position that requires an engineer with initiative.

What you will do

• Act as the direct contact and adviser for customer inquiries about Red Hat OpenShift Platform via ticketing tool, by phone and using remote access tools

• Deliver an exceptional customer experience by using professional communication, applying existing knowledge, and deep troubleshooting to resolve a variety of issues within the designated service-level agreement (SLA)

• Quickly analyze issues to identify problem areas and effectively communicate corrective actions and resolutions to customers in a professional and timely manner

• Collaborate with other support engineers and other internal teams and external parties during the problem resolution process

• Ability to multitask, prioritize, and work under pressure

• Outstanding troubleshooting skills and passion for problem solving and investigation

• Capability to front-ending the customer and internal stakeholders at the senior management level - Document diagnostic steps and create reusable solutions for future incidents

• Ability to work as part of a team and focus on customers and solving their issues

• Contribute to regional or global initiatives or projects

• Share your knowledge gained from troubleshooting issues by contributing to the global Red Hat knowledge management system; present troubleshooting instructions and solutions to other engineers within the domain

What you will bring

• Professional experience with configuring and troubleshooting OpenShift or Kubernetes with all of its components such as logging, monitoring, networking, storage

• Professional experience with container related technologies like D ocker, Podman, LXC, CRI-O, runc

• Experience handling technical issues when escalated

• Experience with automation tools or scripting languages like Ansible, Bash, or Python

• Professional experience with networking technology through server, switch, or appliance configuration, key networking protocols, tunneling technologies, switching, and routing

• Proficient in Linux operation and administration

• Passion for problem-solving and investigation of the most complex customer and technical problems

• Good written and verbal communication skills in English

Following is considered a plus:

• Experience with OpenShift clusters in Baremetal is a plus

• Having any of the following Red Hat Certifications is a plus: Red Hat Certified Engineer (RHCE), Containers & Kubernetes (DO180)/Operating a Production Kubernetes Cluster (DO280), Scaling Kubernetes Deployments in the Enterprise (DO380)

• Knowledge of Linux Kernel is a plus

• Strong networking knowledge; networking security is a plus

What you will do

• Work closely with content strategists, DPMs, engineering teams, support teams, and other stakeholders to create and maintain accurate, high-quality documentation for desired audiences within scheduled timelines.

• Actively participate in meetings to stay on top of developments and to advocate for the user

• Respond to customer feedback to address content gaps and promote continuous improvement of the documentation experience

• Collaborate across various writing teams to help improve processes for content creation, delivery, and maintenance

• Provide feedback and mentor other technical writers to improve the quality and consistency of our content

• Keep up to date on changes to our toolchain, versioning systems, offerings, customer use cases, support issues, and business strategy

• Devote time to research and increase your understanding of your product area, including related trends and topics in artificial intelligence (AI), machine learning (ML), and machine learning operations (MLOps)

What you will bring

• Ability to independently conduct research and collaborate with technical and subject matter experts to produce and improve documentation

• Ability to understand and explain complex technical concepts concisely

• Proficiency in modular authoring and version control systems

• Experience with software and documentation development life cycles

• Experience writing documentation to meet accessibility and usability requirements

• Experience using a writing style guide

• Familiarity with structured, topic-based authoring and information architecture

• Knowledge of AI, ML, and MLOps concepts and technologies

The following are considered a plus:

• Knowledge of open source philosophies and Red Hat products

• Hands-on experience with Linux

• Hands-on experience with GitHub

• Experience with Search Engine Optimization (SEO) in the context of product documentation

• Experience in leading cross-team initiatives and mentoring writers

• Familiarity with agile software development

• Experience with DITA

We expect you to only meet some of these requirements to join our team. Instead, we prefer to build around your strengths and provide opportunities for you to grow your skills.

What you will do:

You will be a key member of our team pursuing Networking Ingress, DNS within the OpenShift environment. In particular you will be part of the team responsible for our next generation Ingress organized around the community driven Gateway API specification. You will ultimately be an OpenShift expert on all things in this space , from helping decide the most effective frameworks to focus on, to integrating the right ecosystem of modules needed to complete the developer experience. You are an inquisitive self-driven person, but one who is inclusive of others and more than willing to help make them successful. You will liaise between multiple teams within Red Hat as well as with the open source community; thus you are well spoken and have excellent written English language skills which will be used to communicate with other open source community members, OpenShift engineers, Product Managers, and management located across the globe. From the requirement decisions that you help understand and prioritize, you will also be an engineering contributor to OpenShift to deliver the functionality needed.

What you will bring:

Here are some technologies that you would be working with on a day to day basis. You might not know everything on the list, but you are capable of picking them up as needed:

• Everything you could imagine Kubernetes

• Familiarity with OpenShift is an advantage

• Red Hat Enterprise Linux and Fedora

• Networking protocols, encryption methodologies, DNS protocols

• HAProxy, CoreDNS, Envoy Proxy

• Network debugging, tools and methodologies

• Gateway API upstream specifications and downstream implementations (especially Istio)

• Large scale LAMP architectures and deployment techniques

• Upstream communities

What you will do

• Design and develop features and bug fixes in Cluster API (https://github.com/kubernetes-sigs/cluster-api) , Cluster API providers and HyperShift (https://github.com/openshift/hypershift) .

• Work with Quality Engineering on test plans for the code you create and with the Documentation team to ensure good coverage for the features and fixes you work on.

• Participate in peer code reviews.

• Participate in architectural discussions of system designs, programming interfaces, and inter-dependencies of control plane, operators, CI, Managed OpenShift, etc., both in upstream communities and the HyperShift project.

• Collaborate with other engineering teams in Managed OpenShift and Core OpenShift for components that are managed by HyperShift in Hosted Control Planes and with engineering teams that build Hosted Control Planes support for different on premise platforms.

• Troubleshoot, brainstorm, design and deliver Hosted Control Plane issues and fixes to important internal and external customers.

What you will bring

• Understanding of Linux operating system and scripting languages

• Knowledge of at least one of Go, Python, C, C++, Rust

• Knowledge building and deploying container-based applications

• Knowledge of Kubernetes / OpenShift architecture and familiarity with its internals

• Understanding Kubernetes / OpenShift architecture and internals

• Experience with development for public cloud services (mainly AWS and Azure)

• Understanding of how Open Source and Free Software communities work

• Experience with OpenShift in Bare Metal and Kubevirt

• Linux networking and container networking knowledge

• OpenShift Pipelines and/or Tekton knowledge.

• Prow CI knowledge

In this role, you will be responsible and accountable for maintaining the quality of our Red Hat OpenShift Container Platform cloud services. You will need to have excellent technical and communication skills, as you'll work closely with developers and Site Reliability Engineers within Red Hat and the open-source community.

What you will do:

• Contribute to the development of detailed test plans, test cases, and test reports.

• Execute functional, integration, regression, performance, and scalability tests for OpenShift using open-source tools.

• Develop and maintain test automation scripts using Golang (preferred) or Python, and analyze test results.

• Implement automation tools as needed.

• Work effectively in a fast-paced, goal-oriented environment. Proactively communicate with stakeholders across teams to implement improvements.

• Assist in identifying potential problems and contribute to timely solutions.

• Actively suggest and implement improvements to the testing workflow.

• Collaborate within a global team, embracing diversity and cultural differences.

What you will bring:

• 1-2 years of professional experience as a Quality Engineer.

• 1-2 years of experience working in a Linux environment.

• Experience with Golang or Python.

• Basic understanding of cloud testing concepts (AWS preferred).

• Familiarity with container-related technologies (Kubernetes, OpenShift, etc.).

• Basic proficiency with Bash.

• Understanding of CI/CD concepts.

• Ability to troubleshoot and perform basic root cause analysis.

• Familiarity with agile testing methodologies.

Nice to Have:

• Knowledge of OpenShift.

• Familiarity with DevOps or SRE principles.

• Exposure to monitoring and dashboarding tools like Prometheus and Grafana.

• Experience with virtualization and distributed systems.

What you will do

• Lead contributions to the architecture, design, and development of automated testing of new features and solutions for RHOAI, specifically over Model Serving capabilities

• Innovate in the MLOps domain by participating in upstream communities

• Ensure non-functional requirements including security, resiliency, and maintainability are met

• Write integration and usability tests and work with software engineers to ensure product quality

• Use CI/CD best practices to deliver high-quality solutions as productization efforts into RHOAI

• Contribute to a culture of continuous improvement by sharing recommendations and technical knowledge with team members

• Collaborate with product management, other engineering, and cross-functional teams to analyze and clarify business requirements

• Communicate effectively to stakeholders and team members to ensure proper visibility of quality efforts

• Give thoughtful and prompt code reviews

• Represent RHOAI in external engagements including industry events, customer meetings, and open-source communities

• Mentor and guide other quality engineers

What you will bring

• Strong experience testing applications in Python, Go is a plus

• Strong experience in Kubernetes or Openshift

• Strong experience in CI/CD systems

• Ability to quickly learn and guide others on using new tools and technologies

• Experience with source code management tools such as Git

• Innovation skills and a passion for technology

• Strong system understanding and troubleshooting capabilities

• Autonomous work ethic, thriving in a dynamic, fast-paced environment.

• Excellent written and verbal communication skills

The following will be considered a plus:

• While a Bachelor’s degree or higher in computer science or a related discipline is valued, we prioritize practical experience and technical prowess

• Experience in AI space

• Experience with MLOps, mainly over tests of the Models served by MLOps platforms

• Understanding of how Open Source and Free Software communities work

• Experience with development for public cloud services (AWS, GCE, Azure)

In this role, you will be responsible for driving and ensuring the quality of our Red Hat OpenShift Container Platform cloud services. You will need to have excellent technical and communication skills to collaborate closely with developers, Site Reliability Engineers (SREs), and the broader open-source community, championing quality initiatives and best practices.

What you will do:

• Contribute to the development of detailed test plans, test cases, and test reports.

• Execute functional, integration, regression, performance, and scalability tests for OpenShift using open-source tools.

• Develop and maintain test automation scripts using Golang (preferred) or Python, and analyze test results.

• Implement automation tools as needed.

• Work effectively in a fast-paced, goal-oriented environment. Proactively communicate with stakeholders across teams to implement improvements.

• Assist in identifying potential problems and contribute to timely solutions.

• Actively suggest and implement improvements to the testing workflow.

• Collaborate within a global team, embracing diversity and cultural differences.

What you will bring:

• 3+ years of professional experience as a Quality Engineer with a proven track record of delivering high-quality, complex software products.

• 3+ years of experience working in a Linux environment.

• Proficient programming skills in Golang or Python, with demonstrated experience in developing, maintaining, and scaling test automation frameworks.

• Solid understanding and hands-on experience with cloud testing concepts and services (AWS strongly preferred, significant experience with GCP or Azure is a plus).

• Strong expertise and practical experience with container-related technologies (Kubernetes, OpenShift, Docker) including deployment, management, and troubleshooting.

• Proficiency with Bash.

• Deep understanding and practical application of CI/CD concepts, pipelines, and tools (e.g., Jenkins, GitLab CI).

• Advanced ability to troubleshoot complex distributed systems and perform thorough root cause analysis of challenging technical issues.

• Extensive experience with agile testing methodologies, principles, and best practices within a fast-paced development lifecycle.

Nice to Have

• Knowledge of OpenShift.

• Familiarity with DevOps or SRE principles.

• Exposure to monitoring and dashboarding tools like Prometheus and Grafana.

• Experience with virtualization and distributed systems.