Senior Sales Account Manager jobs at Red Hat in Slovakia, Bratislava

You will lead the design and development of scalable AI workloads that address the demands of diverse markets and industries globally with a special emphasis on the LATAM needs, including finance, telecommunications, manufacturing, and healthcare.

As a Senior AI Architect, you’ll also contribute to building regional expertise by mentoring architects and consultants, crafting repeatable delivery methodologies, and representing Red Hat as an industry leader in AI technologies.

At 3 months, be prepared to:

• Gain in-depth knowledge of Red Hat technologies by completing enablement programs focused on OpenShift and Red Hat AI platform.

• Scope and deliver consulting engagements for customers, applying Red Hat's expertise in containerization and AI technologies.

• Support regional consulting and sales teams in early customer engagements to scope solutions and articulate AI’s value proposition.

Within 6 months, be ready to:

• Lead the design and implementation of customer solutions on AI Platform. Develop expertise in areas such as distributed workloads, hardware accelerators at scale, or ISV partner integrations in LATAM markets.

• Collaborate with product engineering and sales teams to align customer feedback with Red Hat’s solutions roadmap.

• Collaborate with consultants in delivering high-quality AI projects.

Within 12 months, be contributing to broader regional and global objectives by:

• Driving the adoption of global AI best practices and methodologies across LATAM, enabling scalable and repeatable AI platform deployments.

• Engaging in active participation and contributing to the Red Hat AI community of practice by sharing lessons learned, best practices, and technical expertise.

• Representing Global in LATAM AI strategy discussions and contributing regional perspectives to Red Hat’s technology vision.

• Developing AI solutions tailored to the unique needs of LATAM customers with global vision.

What you will bring:

• Bachelor's degree or higher in computer science or a related technical field.

• Experience leading successful AI consulting engagements in the LATAM region or similar markets.

• Proven ability to architect and design complex solutions in rapidly evolving technology environments.

• The ability to stay on top of emerging solutions for AI and the ability to learn those technologies quickly.

• Experience with modern predictive and generative AI techniques.

• Strong application architecture and development expertise.

• Deep expertise with Red Hat OpenShift/Kubernetes and open source AI community projects such as Kubeflow, PyTorch and vLLM.

• Familiarity with AI use cases in industries such as finance, telecommunications, healthcare, or retail within LATAM.

• Demonstrated ability to advise senior IT and business executives, including experience presenting to C-level stakeholders.

• Hands-on experience with agile, DevOps, and MLOps methodologies.

• Excellent communication and presentation skills tailored to diverse cultural and professional audiences.

• Willingness to travel across LATAM (up to 35% of the time).

What you will do

• Lead contributions to the architecture, design, and development of automated testing of new features and solutions for RHOAI, specifically over Model Serving capabilities

• Innovate in the MLOps domain by participating in upstream communities

• Ensure non-functional requirements including security, resiliency, and maintainability are met

• Write integration and usability tests and work with software engineers to ensure product quality

• Use CI/CD best practices to deliver high-quality solutions as productization efforts into RHOAI

• Contribute to a culture of continuous improvement by sharing recommendations and technical knowledge with team members

• Collaborate with product management, other engineering, and cross-functional teams to analyze and clarify business requirements

• Communicate effectively to stakeholders and team members to ensure proper visibility of quality efforts

• Give thoughtful and prompt code reviews

• Represent RHOAI in external engagements including industry events, customer meetings, and open-source communities

• Mentor and guide other quality engineers

What you will bring

• Strong experience testing applications in Python, Go is a plus

• Strong experience in Kubernetes or Openshift

• Strong experience in CI/CD systems

• Ability to quickly learn and guide others on using new tools and technologies

• Experience with source code management tools such as Git

• Innovation skills and a passion for technology

• Strong system understanding and troubleshooting capabilities

• Autonomous work ethic, thriving in a dynamic, fast-paced environment.

• Excellent written and verbal communication skills

The following will be considered a plus:

• While a Bachelor’s degree or higher in computer science or a related discipline is valued, we prioritize practical experience and technical prowess

• Experience in AI space

• Experience with MLOps, mainly over tests of the Models served by MLOps platforms

• Understanding of how Open Source and Free Software communities work

• Experience with development for public cloud services (AWS, GCE, Azure)

What you will do:

• Owns the development of new strategic sales opportunities.

• Leads critical customer presentations/sessions around business problems, Red Hat solutions, business value, competitive positioning, product capabilities, and roadmaps.

• Maintains relevant and detailed technical business knowledge about products in your domain (features, updates, success stories, etc.) and general knowledge of the RH portfolio.

• Maintains knowledge and enables account teams on current "Plays" in your domain (ISVs, use cases, solution blueprints, Red Hat Sales Plays, etc.).

• Advises on and speaks to forecasts for appropriate products, services, and training.

• Guides strategy based on deep knowledge of Telco industry or specialty.

• Positions right-sized solutions (subs, services, partners) in the context of addressing the customer’s challenges or problems in their environment.

• Drive growth beyond initial sales and deployment to scale and expand to other relevant products.

• Aligned with Customer Success on the delivery of the proposed business value/solution.

What you will bring:

• Strong Telco experience

• Strong technology foundation (business-focused SA, Tech Leader, Prod Manager, Consultant, Specialist, App Dev delivery, start-up AE) with the ability to translate business value.

• Passion and curiosity about technology, the market, and its future are demonstrated by what you read, follow, subscribe to, listen to, etc.

• Entrepreneurial and motivated to run your own business within the role.

• Highly effective orchestrator and collaborator, able to lead a cross-functional team (internal and partner ecosystem) through a complex sales cycle.

• Compelling presenter of business and technical topics, capable of delivering demos for your domain.

• C-Suite presence: charismatic, outgoing, and able to “own the room” to connect individually.

• Extensive experience with Hyperscalers and expertise in Cloud consumption models.

• Must have hands on experience with containers preferably Kubernetes/OpenShift.

• Must have hands on packaging tools like Helm charts.

• Must have hands on application on boarding on to Kubernetes/OpenShift platform .

• Must have hands on technologies like Jenkins pipelines,Tekton, knative/serverless, Service Mesh/Istio.

• Hands on building the Kubernetes operators .

• Agile Development, DevOps & Platform Engineering foundation, with the ability to lead Transformation motions.

• Understanding of Virtualization, Containers and Kubernetes

• Understanding the value and ideally hands-on experience with an Application Platform

• Prior experience with software development and understanding of the full software development life cycle including runtimes, APIs, integrations, and agile methodologies.

• English language skills

Job Summary:

The Red Hat Consulting team is looking for a Senior Project Manager to join us in Tokyo, Japan. In this role, you will manage complex projects within your assigned region to completion, from initiation through delivery to closure. You'll coordinate cross-functional teams and establish appropriate metrics for measuring key project criteria, as well as define, monitor, and review all project economics including costs, operational budgets, staffing requirements, resources, and risks. As a Project Manager, you’ll also help establish an organizational project management discipline and serve as an ambassador for the adoption of project management fundamentals, principles, and methodologies with Red Hat Services.

Primary Job Responsibilities:

• Integrate and use specific industry and technical delivery methodologies, e.g. project management methodologies based on PMI, Red Hat Services project management methodology, systems and software development, agile or scrum, etc.

• Guide project planning, scheduling, monitoring, and reporting activities for Red Hat Services projects with minimal direction.

• Manage one or more major projects while achieving utilization and revenue targets.

• Understand market trends and competitive offerings and services, including what business problems they solve, their strengths, weaknesses, and value propositions, and how they compare and contrast to the Red Hat’s solutions portfolio.

• Establish appropriate metrics for measuring key project criteria; develop project control and reporting procedures and manage changes in operational plans.

• Staff projects with the relevant consultants and architects, considering required skills and level of experience.

• Assist in training the project team on the application of appropriate procedures and processes; (coach and mentor lower level project managers).

• Work with management on project proposals, bids, contracts, estimates, and schedules; contribute to the project estimation and review process.

Required Skills:

• 7+ years of experience in a project management role in IT-based projects

• Bachelor’s degree in a related field

• Knowledge of specific project management and technical delivery methodologies used in the IT industry

• Solid interpersonal, leadership, and analytical skills; business insight

• Great written and verbal communication skills; (add desired language skills)

• Project management certification (is a plus)

• Ability to work in a team as well as on your own; ability to motivate project team and individual contributors and mediate conflicts

• Native Level Japanese speaking skill and business level English.

What you will do:

• Translate Red Hat’s sales strategy into a relevant account-level strategy for each customer

• Deliver on the account strategy to increase performance and customer success in key accounts, retaining and growing bookings through strategic account planning

• Apply knowledge of use cases and Red Hat’s strategic offering value proposition to identify and deliver opportunities to increase upsell, cross-sell, and renewals across the Red Hat portfolio while increasing presence within accounts

• Coordinate solutions architects, specialist teams, the customer success team, and industry experts to align Red Hat’s use cases with customer needs, guiding end-to-end sales to develop solutions that deliver business value

• Cultivate relationships across customer organizations to position Red Hat as a strategic partner to their business

• Gain trust of senior IT and business executives in key accounts and create long-term partnerships with customers and partners

• Engage partners, where appropriate, to strengthen Red Hat’s customer value proposition

What you will bring:

• 8+ years of field sales experience with proven record results including working closely with customers to produce solutions that exceed their business expectations

• Excellent leadership and communication skills, with ability to engage a diverse set of stakeholders in a matrix organization and increase accountability within the account team

• Excellent understanding of customer businesses, industry trends, competitive landscape, and Red Hat’s differentiators and value proposition

• Strategic orientation and value skills to position and sell solutions to meet customer needs and build business cases around ROI and total cost of ownership (TCO)

• Ability to articulate the hybrid cloud story, the value of Red Hat’s solutions, and Red Hat’s differentiation

• Ability to cultivate long-term relationships and develop internal advocates across the customer organization, including software and related business teams and roles

• Proven experience selling complex software solutions to large organizations within the region and to multiple decision makers

• Advanced English Level

What you will do:

•Serve as the direct contact and adviser for customer inquiries about Red Hat OpenShift Container Platform as well as working with our Red Hat Ceph Storage and OpenShift Data Foundations teams.

•Deliver an exceptional customer experience by using professional communication skills, applying existing knowledge and deep troubleshooting to resolve a variety of issues;

•Constantly work on your troubleshooting skills and keep up with the latest technology trends

•Consult raised issues with our engineers and developers to promote creative solutions and prove customer satisfaction;

•Contribute to the global Red Hat’s knowledge management system;

•Cooperate with your colleagues on different projects; be a respected member of the global team;

•Be available to perform weekend and holiday shift duties on a rotational schedule;

What you will bring:

•Solid troubleshooting skills and passion for problem-solving and investigation;

•Solid Linux experience at a Red Hat Certified System Administrator (RHCSA) or Red Hat Certified Engineer (RHCE) level;

•Excellent system administration skills and experience working in technical support or in customer-facing roles.

•Strong knowledge of containers;

•Knowledge of Kubernetes, Red Hat OpenShift Container Platform, Openshift Container Storage;

Openshift Data Foundations and Ansible are all strong pluses.

•Knowledge of Software Defined Storage systems, specifically Ceph is a plus

•Knowledge of Red Hat Openstack Platform is a plus;

•Microsoft Azure knowledge is a plus;

•Experience with other Software Defined Storage products such as Gluster, Nutanix, AOS, etc is a plus;

•Ability to work with conflicting priorities, take initiative, and maintain a customer-centric focus;

•Ability to work as part of a team; open-minded and collaborative approach;

•Good communication skills and the ability to listen to customer issues;

•Ability to learn new things with a desire to further grow and enhance your technical and interpersonal skills;

•Excellent verbal and written skills in English

Job Summary

In this role, you will develop new features and maintain our Red Hat OpenShift Container Platform customer services. We'll need you to have excellent technical and communication skills, as you'll work closely with developers and Site Reliability Engineers within Red Hat and in the open source community.

What you will do:

• Play an active part in developing various projects around OpenShift Customer services that allows customers and System Reliability Engineering (SRE) teams to manage their OpenShift clusters

• Create and guide new feature development; contribute to projects in Golang

• Be responsible for our product quality, participate in peer code reviews, continuous integration (CI) and delivery (CD), respond to security threats

• Coordinate with team leads, architects and other engineers on product design and architecture

• Work with our Red Hat's global customer support team and partner support teams in resolving customer issues

What you will bring:

• 5+ years of experience working in a Linux environment with at least one language like Golang, Python, Java, or C or C++ Experience with microservices architecture and concepts including APIs, versioning, monitoring, etc.

• Experience with container-related technologies (Kubernetes, OpenShift, etc.), virtualization, or distributed systems

• Experience with AWS, GCP or Azure

• Ability to examine various technological areas deeply and deliver solutions

• Great communication and collaboration skills, with a solid attention to detail

• Ability to quickly learn new technologies

• Proficient written and verbal English communication skills

• Bachelor's degree in computer science or equivalent working experience

Nice to have:

• Familiarity with DevOps or SRE background

• Open source development experience