Your key responsibilities include:
- Leading strategic client engagements and acting as the primary point of contact for high-priority issues.
- Building and maintaining trusted client relationships through a deep understanding of their business challenges and goals.
- Driving innovation by offering expert guidance on SAP technologies and solutions.
- Overseeing the delivery of complex SAP cloud solutions, ensuring excellence in execution and client satisfaction.
- Collaborating with cross-functional teams to design, implement, and optimize service delivery processes.
As our ideal candidate, you bring:
- A minimum of 6+ years of experience in client-facing roles, with demonstrated expertise in strategic account management and service delivery.
- A proactive, results-oriented personality complemented by strong interpersonal skills
- Advanced knowledge in IT/cloud services , with specific expertise in SAP Basis, ITIL frameworks, and ticketing systems.
- Proven skills in escalation management , stakeholder engagement, and contract management.
- Proven client leadership and decision-making abilities to manage complex projects and high-pressure scenarios.
- Outstanding communication skills in English (German is a plus).
- A Bachelor’s degree or higher in a technical or business-related field (preferably in Computer Science, Engineering, or IT Management).
You will stand out if you also demonstrate:
- Experience in leading international and multicultural teams.
- ITIL certification
We win with inclusion
Successful candidates might be required to undergo a background verification with an external vendor.