Customer Support Specialist - Student Position jobs at Rapyd in Israel

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Responsibilities

• Provide IT support to users across multi-region environments and global teams.
• Manage users and permissions for cloud-based products.
• Deploy, support, and master the latest technologies.
• Handle onboarding and offboarding processes.
• Manage company computers and peripheral equipment.
• Administer and maintain business applications and systems.

• Minimum 2 years of experience as a Helpdesk Specialist in a cloud-based environment.
• Hands-on experience with Apple device MDM solutions such as Jamf, JumpCloud, or Kandji.
• Hands-on experience with Google Workspace (G Suite).
• Service-oriented, patient, and able to work independently.
• Fast learner with a proactive attitude.
• Solid understanding of computer systems, with experience installing and maintaining peripheral equipment.
• Knowledge of Atlassian products – an advantage.
• Basic scripting skills (PowerShell, Bash, or Python) – an advantage.
• Fluent in English.
• Good understanding of cloud environments – an advantage.

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Responsibilities

• This role involves ensuring accuracy and completeness of financial records, identifying discrepancies, investigating variances, and maintaining compliance with financial regulations.
• Responsible for reconciling financial records and verifying account balances.
• maintain a system for tracking and resolving discrepancies and ensuring compliance with accounting standards.
• Work collaboratively with other teams across the company to resolve issues and maintain accurate financial records.

• Strong analytical skills and attention to detail
• detail-oriented and analytical individual with a passion for accuracy and problem-solving
• Team player with well-developed communication skills both verbal and written
• Ready to work with large volumes of information, being able to work under pressure.
• Excel practical skills (Formulas, Pivot Tables, macros)

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Responsibilities

• Provide IT support to users across multi-region environments and global teams.
• Manage users and permissions for cloud-based products.
• Deploy, support, and master the latest technologies.
• Handle onboarding and offboarding processes.
• Manage company computers and peripheral equipment.
• Administer and maintain business applications and systems.

• Minimum 2 years of experience as a Helpdesk Specialist in a cloud-based environment.
• Hands-on experience with Apple device MDM solutions such as Jamf, JumpCloud, or Kandji.
• Hands-on experience with Google Workspace (G Suite).
• Service-oriented, patient, and able to work independently.
• Fast learner with a proactive attitude.
• Solid understanding of computer systems, with experience installing and maintaining peripheral equipment.
• Knowledge of Atlassian products – an advantage.
• Basic scripting skills (PowerShell, Bash, or Python) – an advantage.
• Fluent in English.
• Good understanding of cloud environments – an advantage.

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Working with cutting-edge technologies like Python, Node.js, and AWS, you will build innovative, low-latency, and highly available systems that form the core of our business. In this role, you will be instrumental in shaping our technical architecture and driving excellence in a fast-paced, evolving environment.

Key Responsibilities:

• Architecture & Development: Lead the design and development of robust, scalable, and secure backend systems and APIs, primarily using Python.
• Cloud Infrastructure: Architect, build, and maintain high-scale solutions on modern cloud platforms (specifically AWS) to ensure reliability, scalability, and performance.
• System Performance: Design and implement services optimized for low-latency processing, high availability, and fault tolerance for mission-critical financial applications.
• Technical Leadership: Provide technical leadership and mentorship to junior and mid-level developers, fostering best practices in code quality, testing, and maintainability.
• Product Focus: Develop and enhance Compliance and Risk management products for the Fintech sector, ensuring they meet strict regulatory requirements and industry standards.
• Optimization & Reliability: Take ownership of system performance, scalability, and reliability. Proactively identify and resolve bottlenecks in code and architecture.
• Collaboration: Work closely with cross-functional teams, including frontend developers, DevOps engineers, and product managers, to deliver seamless end-to-end solutions.
• Innovation: Stay current with emerging technologies and industry trends, driving the adoption of new tools and frameworks to solve complex challenges effectively.

• Experience: 5-8 years of professional backend development experience.
• Python Proficiency: Expert-level knowledge of Python and its ecosystem.
• Frameworks: Strong experience with web frameworks such as Django, Flask, Sanic, or FastAPI.
• Cloud Computing: Proven experience designing, deploying, and managing applications on AWS (e.g., EC2, S3, Lambda, RDS, ECS/EKS).
• Databases: Proficiency with both relational (e.g., PostgreSQL, MySQL) and NoSQL (e.g., MongoDB, DynamoDB) databases.
• Architecture: Solid understanding of microservices architecture, RESTful APIs, and event-driven systems.
• Mentorship: Demonstrated ability to mentor and guide other engineers.
• Problem Solving: Excellent analytical and problem-solving skills with a strong sense of ownership.

Preferred Qualifications (Nice to Have)

• Experience with Node.js.
• Previous experience in the Fintech, RegTech (Regulatory Technology), or financial services industry.
• Hands-on experience with containerization technologies like Docker and Kubernetes.

Responsibilities:

• Supporting users in multi-region environments & worldwide teams.
• Managing users and permissions of cloud based products.
• Mastering, deploying and supporting the latest technologies.
• Onboarding and offboarding process.
• Managing computers and peripheral equipment

• At least 2 years experience as a help desk specialist in a cloud-based environment.
• Service-oriented, patience and independent
• Fast learner
• Excellent understanding of computer systems and hands-on experience with installing and maintaining peripheral equipment
• Experience supporting Mac’s
• Fluent English
• Good understanding of cloud environments – advantage
• Familiarity with G suite – advantage
• Basic scripting skills (Powershell, Bash or Python) – advantage

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Responsibilities:

• Lead and manage E2E complex projects in the IT, IS and Security department
• Coordinate and work closely with security teams
• Establish effective relationships with stakeholders, communicate project updates and risks, collaborate with business units to understand their needs.
• Develop and maintain project documentation, prepare reports and department’s statistics.
• Experience in managing projects related to security infrastructure, compliance, risk, GRC, IAM, or cloud security

• Proven experience of 5 years in IT, preferably with a focus on cybersecurity.
• Experience managing complex technology projects including migrations, access and identity management, networking and data protection. )
• Familiarity with security frameworks and standards like SOC 2, ISO 27001, NIST, or PCI-DSS
• Comfortable working with technical teams and security tooling (e.g., SIEMs, IAM platforms, cloud security controls)
• Strong knowledge of project management methodologies and tools.
• Fluent in verbal and written English

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As a Treasury Assistant, you will join the Treasury Department, which is responsible for managing the company’s cash flow. This includes processing payments to customers, monitoring cash balances in bank accounts, and overseeing the day-to-day operations related to client funds.

Responsibilities:

• Support the Treasury team in their daily routine
• Conduct, reconcile, and investigate transactions on a daily basis across various systems and data sources
• Create collaboration and communication channels with external business partners

• Bachelor’s degree in Finance or a related field (required)
• Proficiency in Excel
• Strong analytical skills
• High attention to detail, accuracy, and organizational skills
• Diligent, responsible, and independent, with excellent interpersonal skills and a willingness to learn
• Excellent written and verbal communication skills in English
• Team player – capable of working in a global, multi-disciplinary environment