Customer Support Specialist - Student Position jobs at Rapyd in Israel

A customer support specialist at Rapyd is an essential position that serves as the bridge between customers and Rapyd's technology. At Rapyd, the customer support specialist is focused on providing amazing customer experiences and solutions. First and foremost, the role requires excellent communication and interpersonal skills to build trust with customers. As a customer support specialist, you will be responsible for providing superior customer service to Rapyd's clients. This includes responding to customer inquiries quickly and accurately, keeping customer service wait times low, and troubleshooting any technical problems customers may have. You should be eager to learn the features and benefits of Rapyd's technology solutions and be able to articulate these solutions in a way that is easy to understand. As a customer support specialist, you will work closely with the technical support team to investigate and resolve customer issues. You will also be responsible for maintaining customer databases, responding to customer feedback, reporting feedback to the team, and generating customer service reports. Finally, this role is ideal for students who are interested in technology and are looking for a hands-on learning experience in a vibrant and fast-paced environment. At Rapyd, customer support specialists help keep customers satisfied and act as the face of the company to the world.