Principal Designer Merchant Agentic Integrations jobs at Paypal in United States, San Jose

Essential Responsibilities:

• Establish overall business or technical strategy for user experience initiatives.
• Negotiate with and influence decision-making reaching the senior executive level
• Identify and resolve unique situations of substantial significance in user interface or interaction design
• Allocate resources, responsibly and apply creativity to enhancing user and customer experiences across digital and physical products and services
• Lead the development of user experience strategies that resonate with target audiences.
• Support and mentor less-experienced roles to provide an example of innovation, excellence, and day-to-day learning

Expected Qualifications:

• 10+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

• Fluency with figma: prototyping, sharing components
• Experience designing for agentic experiences
• Familiarity with LLM models and training methods

• The ability to leverage business data and analytics to identify opportunities to innovate the experience, prioritize work, and inform the design
• Experience designing intuitive interaction models between people and AI agents.
• A dynamic portfolio demonstrating ownership of shipped projects - from concept to post-launch

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The US national annual pay range for this role is $188,000 to $323,950

Our Benefits:

Any general requests for consideration of your skills, please

As the Principal, Agentic AI, you will lead the strategy, development, and execution of AI-driven autonomous shopping experiences. You will spearhead initiatives that leverage agentic AI—intelligent digital agents that anticipate, negotiate, and execute commerce transactions on behalf of users. This role requires deep expertise in AI, e-commerce, and digital transformation, as well as strong leadership in cross-functional collaboration.

Key Responsibilities

Strategic Leadership & Innovation

• Define and implement the Agentic Commerce strategy, aligning with company goals.
• Identify and capitalize on emerging AI trends in automated shopping, voice commerce, and personalized digital assistants.
• Partner with executive leadership to integrate AI-driven commerce into the company’s long-term vision.

Product & Technology Development

• Work closely with AI, data science, and engineering teams to build intelligent shopping agents that enhance user experiences.
• Oversee development of predictive, proactive, and personalized AI shopping assistants.
• Drive adoption of LLMs (Large Language Models), machine learning algorithms, and reinforcement learning for optimizing commerce transactions.
• Ensure data privacy, security, and ethical AI considerations are embedded in product development.

Business Growth & Partnerships

• Build and manage partnerships with AI vendors, fintech platforms, and commerce technology providers.
• Drive revenue growth by identifying new business opportunities in automated and agentic commerce.
• Collaborate with marketing, sales, and product teams to enhance customer adoption of AI-driven shopping experiences.

Customer Experience & Personalization

• Lead efforts to create hyper-personalized, AI-driven shopping experiences that anticipate and fulfill customer needs.
• Leverage real-time data, behavioral analytics, and AI decision-making to improve conversion rates.
• Champion a customer-first approach, ensuring seamless, frictionless transactions across digital platforms.

Qualifications

Required

• 11+ years of experience in e-commerce, AI, digital strategy, or related fields.
• Deep understanding of agentic AI, LLMs, and intelligent commerce systems.
• Proven track record of leading AI-driven digital transformation initiatives.
• Experience working with AI/ML models, personalization engines, and automation tools.
• Strong leadership, cross-functional collaboration, and executive stakeholder management skills.

Preferred

• Experience in conversational AI, voice commerce, and autonomous shopping systems.
• Background in fintech, blockchain, or programmatic commerce is a plus.
• Familiarity with regulatory and ethical considerations in AI-driven commerce.

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The US national annual pay range for this role is $209,000 to $359,150

Our Benefits:

Any general requests for consideration of your skills, please

This job involves independent collaboration to enhance user experience processes, influencing quality and effectiveness. The designer determines appropriate actions for user experience challenges while overseeing team performance. Responsibilities include conducting user research, creating intuitive designs, and ensuring alignment with organizational goals, all while prioritizing user needs and preferences to deliver engaging and aesthetically pleasing experiences.

Essential Responsibilities:

• Perform product designs specialized in experience design knowledge and developed business expertise
• Lead projects and/or programs within the product function with moderate scope impacting function or sub-function
• Create customer experiences across digital and physical products within general parameters under broad supervision
• May act as a subject matter resource for entry level and developing colleagues

Expected Qualifications:

• 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The US national annual pay range for this role is $123,500 to $212,850

Our Benefits:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Develop plans to enhance the user and customer experience across the digital and physical products and meet team performance
• Perform more-complex customer experiences that require highly specialized user interface and product design knowledge and advanced business expertise
• Lead some projects or programs within the product function and may coordinate activities of others
• Design process, product, and service improvements based on understanding of business needs and industry trends
• Determine methods and procedures on new assignments that may impact activities of others
• Analyze business trends to inform user experience strategies and initiatives.
• Collaborate with stakeholders to ensure user needs are prioritized in design processes.

Expected Qualifications:

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The US national annual pay range for this role is $152,500 to $262,350

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Develop and articulate clear objectives in enhancing user and customer experiences that deliver results and meet organizational goals
• Influence decision-making at the senior leadership level
• Perform the most highly complex digital and physical products and services using domain knowledge and extensive business expertise
• Develop and deliver innovative strategies that benefit customers and product users
• Lead major business projects which impact the Experience Design job family
• Design, evaluate, and select process, product, and service improvements based on thorough understanding of user and customer needs and industry trends
• Mentor and guide junior team members in user-centered design practices.

Expected Qualifications:

• 8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

What you'll do:

• Lead the vision and delivery of Trust & Privacy experiences that build confidence across PayPal’s platforms.

• Influence strategy with insights and prototypes for transparent, AI-powered privacy controls.

• Collaborate with research, content, product, and engineering to integrate privacy into every experience.

• Evolve scalable design systems and mentor designers in responsible, privacy-first practices.

• Align customer trust and business goals through storytelling, craft, and innovation.

What we're looking for:

• Proven success delivering enterprise-scale, cross-platform design solutions.

• Experience in product design for B2C/B2B products, bonus if the experience is in fintech and/or Privacy and Security domain.

• Systems thinker able to bridge design, business, and technical needs.

• Deep knowledge of privacy and data sensitivities, especially in AI contexts.

• Portfolio showcasing product delivery and forward-looking concept work.

• Strong communicator and storyteller, influencing at all levels.

• Passion for design, tech, and privacy innovation with a customer-first mindset.

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The US national annual pay range for this role is $169,500 to $291,500

Our Benefits:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Partner with Product, Marketing, and Sales teams to drive product commercial success
• Champion customer needs to ensure products address key pain points and deliver value
• Develop and execute go-to-market plans for new product launches and feature updates
• Build a deep understanding of markets, competitors, and regulatory landscapes to inform strategy
• Collaborate with client-facing teams to gather customer feedback and refine product positioning
• Support the launch of new markets and offers by coordinating with global and regional teams
• Lead the prioritization and execution of marketing campaigns to increase adoption and market share
• Provide expertise on product capabilities, value propositions, and best use cases
• Monitor product performance metrics and identify opportunities for growth and optimization
• Drive commercial readiness by developing positioning, messaging, and cross-channel launch strategies

Minimum Qualifications:

• Minimum of 12 years of relevant work experience and a Bachelor's degree or equivalent experience.

Inbound Strategy & Market Intelligence

• Partner with Consumer Insights teams to develop research strategies that uncover how AI agents will change shopping behaviors and purchase decision-making processes

• Collaborate with Product teams during roadmap planning to influence agentic commerce feature prioritization based on consumer needs and competitive analysis

• Partner with UX teams to ensure agentic commerce experiences are intuitive and build consumer trust

• Act as the voice of the consumer in product development discussions, ensuring solutions address real consumer pain points

Product Positioning & Value Proposition Development

• Develop compelling product positioning that differentiates PayPal's agentic commerce capabilities from competitors and clearly communicates consumer benefits

• Translate complex AI agent functionality into clear, consumer-friendly value propositions that emphasize trust, convenience, and control

• Message Testing & Optimization: Iterate on messaging through A/B testing and performance analysis, ensuring maximum resonance with target audiences

• Build value propositions that position PayPal as the trusted enabler of autonomous commerce experiences across the marketing funnel

Go-to-Market Strategy & Launch Orchestration

• Lead and execute comprehensive GTM strategies for agentic commerce products and features, coordinating across Product, Commercial, Brand Marketing, Performance Marketing, and Communications teams

• Partner with Creative and Content teams to develop marketing assets that clearly communicate agentic commerce value propositions across awareness, consideration, and conversion touchpoints

• Coordinate with Legal, Compliance, and Risk teams to address consumer protection concerns and regulatory requirements

• Work with Customer Experience teams to design support systems and educational content that help consumers understand and adopt

Growth & Lifecycle Optimization

• Partner with Performance Marketing teams to develop acquisition campaigns that effectively communicate agentic commerce benefits and drive consumer trial

• Collaborate with Lifecycle Marketing teams to create engagement campaigns that increase AI agent usage, build consumer confidence, and drive repeat transactions

• Orchestrate optimization programs based on consumer feedback and usage data to improve agentic commerce experiences and drive business growth

Required Qualifications

• 10-12 years of marketing experience with strong focus on consumer insights, market research, and emerging technology adoption

• Proven track record in fintech, payments, or consumer technology with experience launching products that require significant consumer behavior change

• Experience with AI/ML product marketing, machine learning, or autonomous technology products to consumers with focus on trust and adoption drivers

• Strong inbound product marketing experience with demonstrated ability to influence product roadmap through customer insights, competitive intelligence, and research

• Full product lifecycle experience with demonstrated success from product ideation and development through launch, growth, and optimization phases

• AI-native and tech-first approach with ability to drive technology adoption and data-driven decision making across teams and markets

• Strong project management and organizational skills for coordinating complex initiatives across a highly matrixed organization

Preferred Qualifications

• MBA or advanced degree in Marketing/Business

• Experience at companies that have successfully launched AI-powered consumer products or services

• Background in emerging technology adoption research or future consumer behavior prediction

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The US national annual pay range for this role is $123,500 to $212,850

Our Benefits:

Any general requests for consideration of your skills, please

Shopping is undergoing its biggest shift since ecommerce. As a Principal Experience Designer, you’ll define strategy and roadmap for our Agentic Experience team—partnering with Product on goals and with Engineering on a fast-changing technical landscape. For Consumer Agentic Experiences, you’ll turn complex, novel challenges into clear design direction, articulating rationale to drive cross-functional collaboration and connect near-term actions to long-term vision. You’ll balance focus and flexibility, prioritizing in an ambiguous space while addressing mission-critical efforts. Your work will champion human-centered privacy and security in AI, spark innovation, and influence executive decisions.

Essential Responsibilities:

• Establish overall business or technical strategy for user experience initiatives.
• Negotiate with and influence decision-making reaching the senior executive level
• Identify and resolve unique situations of substantial significance in user interface or interaction design
• Allocate resources, responsibly and apply creativity to enhancing user and customer experiences across digital and physical products and services
• Lead the development of user experience strategies that resonate with target audiences.
• Support and mentor less-experienced roles to provide an example of innovation, excellence, and day-to-day learning

Minimum Qualifications:

• Minimum of 15 years of relevant work experience and a Bachelor's degree or equivalent experience.

As aPrincipal Experience Designeran agent of change, not a follower of process. Your primary mission is to autonomously design, influence, and lead the creation ofend-to-end, AI-augmented, and autonomous user experiencesthat define the future of digital payments. You will not onlyas the chief architect of adaptive solutions thatuser needs and a dynamic market landscape.

Essential Responsibilities

• experiencestrategy for user experience initiatives.

• Negotiate with and influence decision-making reaching the senior executive level.

• and resolve unique situations of substantial significance in user interface or interaction design.

• Hands on design and prototyping of conversational interfaces, testing adaptive systems,prototyping with AI tools, designing feedback loops between users and models, or creating explainability mechanisms

• Allocate resources, responsibly and apply creativity to enhancing user and customer experiences across digital and physical products and services.

• artner with data scientists, ML engineers, or AI research teams, displaytight integration with technical AI disciplines

• Lead the development of user experience strategies that resonate with target audiences.

• Support and mentor less-experienced roles toprovidean example of innovation, excellence, and day-to-day learning.

Required Qualifications

• Minimum of 15 years of relevant work experience and aBachelor'sdegree or equivalent experience.

Preferred Skills: Adjacent Competencies to Agentic Skills

• Systemic Thinking & Adaptive Design:Demonstrated

• Data-Driven Autonomy:The ability toleveragelarge datasets and analytics to inform design decisions and create autonomous, self-improving user experiences. For example, using A/B testing and machine learning tooptimizea checkout flow or designing an AI-driven fraud detection system that provides a seamless user experience while adapting to new threats.

• Proactive Problem-Solving:A history ofanticipatinguser and business needs,identifyingpotential issues before they arise, and designing preventative or self-correcting solutions. For example, creating a predictive model toidentifyuser churn risks and designing a proactive in-app experience toretain

• User-Centric AI Interaction:

• End-to-End Ownership:A portfolio or work history thatdemonstratesownership of projects frominitialconception and strategy through to post-launch optimization,showcasingthe ability to lead a product's entire lifecycle.

• The ability to leverage business data and analytics to identify opportunities to innovate the experience, prioritize work, and inform the design

• Experience designing intuitive interaction models between people and AI agents.

• A dynamic portfolio demonstrating ownership of shipped projects - from concept to post-launch iteration.

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The US national annual pay range for this role is $188,000 to $323,950

Our Benefits:

Any general requests for consideration of your skills, please