PayPal Principal Experience Designer - Agentic Commerce 

United States, California, San Jose 

682283188

Shopping is undergoing its biggest shift since ecommerce. As a Principal Experience Designer, you’ll define strategy and roadmap for our Agentic Experience team—partnering with Product on goals and with Engineering on a fast-changing technical landscape. For Consumer Agentic Experiences, you’ll turn complex, novel challenges into clear design direction, articulating rationale to drive cross-functional collaboration and connect near-term actions to long-term vision. You’ll balance focus and flexibility, prioritizing in an ambiguous space while addressing mission-critical efforts. Your work will champion human-centered privacy and security in AI, spark innovation, and influence executive decisions.

Essential Responsibilities:

• Establish overall business or technical strategy for user experience initiatives.
• Negotiate with and influence decision-making reaching the senior executive level
• Identify and resolve unique situations of substantial significance in user interface or interaction design
• Allocate resources, responsibly and apply creativity to enhancing user and customer experiences across digital and physical products and services
• Lead the development of user experience strategies that resonate with target audiences.
• Support and mentor less-experienced roles to provide an example of innovation, excellence, and day-to-day learning

Minimum Qualifications:

• Minimum of 15 years of relevant work experience and a Bachelor's degree or equivalent experience.

As aPrincipal Experience Designeran agent of change, not a follower of process. Your primary mission is to autonomously design, influence, and lead the creation ofend-to-end, AI-augmented, and autonomous user experiencesthat define the future of digital payments. You will not onlyas the chief architect of adaptive solutions thatuser needs and a dynamic market landscape.

Essential Responsibilities

• experiencestrategy for user experience initiatives.

• Negotiate with and influence decision-making reaching the senior executive level.

• and resolve unique situations of substantial significance in user interface or interaction design.

• Hands on design and prototyping of conversational interfaces, testing adaptive systems,prototyping with AI tools, designing feedback loops between users and models, or creating explainability mechanisms

• Allocate resources, responsibly and apply creativity to enhancing user and customer experiences across digital and physical products and services.

• artner with data scientists, ML engineers, or AI research teams, displaytight integration with technical AI disciplines

• Lead the development of user experience strategies that resonate with target audiences.

• Support and mentor less-experienced roles toprovidean example of innovation, excellence, and day-to-day learning.

Required Qualifications

• Minimum of 15 years of relevant work experience and aBachelor'sdegree or equivalent experience.

Preferred Skills: Adjacent Competencies to Agentic Skills

• Systemic Thinking & Adaptive Design:Demonstrated

• Data-Driven Autonomy:The ability toleveragelarge datasets and analytics to inform design decisions and create autonomous, self-improving user experiences. For example, using A/B testing and machine learning tooptimizea checkout flow or designing an AI-driven fraud detection system that provides a seamless user experience while adapting to new threats.

• Proactive Problem-Solving:A history ofanticipatinguser and business needs,identifyingpotential issues before they arise, and designing preventative or self-correcting solutions. For example, creating a predictive model toidentifyuser churn risks and designing a proactive in-app experience toretain

• User-Centric AI Interaction:

• End-to-End Ownership:A portfolio or work history thatdemonstratesownership of projects frominitialconception and strategy through to post-launch optimization,showcasingthe ability to lead a product's entire lifecycle.

• The ability to leverage business data and analytics to identify opportunities to innovate the experience, prioritize work, and inform the design

• Experience designing intuitive interaction models between people and AI agents.

• A dynamic portfolio demonstrating ownership of shipped projects - from concept to post-launch iteration.

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The US national annual pay range for this role is $188,000 to $323,950

Our Benefits:

Any general requests for consideration of your skills, please