Director Business Operations jobs at Paypal in United States, New York

Essential Responsibilities:

• Lead complex projects of diverse scope to optimize operational processes.
• Participate in complex problem resolution and determine methods and procedures for new assignments.
• Drive global process improvements within the organization.
• Provide oversight and support for planning and management of financial, budget, and headcount targets.
• Act as a liaison between business leadership, staff, and other key partners.
• Influence the quality, efficiency, and effectiveness of business processes.
• Utilize internal and external data to provide actionable insights for business growth.

Expected Qualifications:

• 8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

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Our Benefits:

Any general requests for consideration of your skills, please

to view the notice.

Essential Responsibilities:

• Develop and implement the overall data science strategy, aligning with corporate goals and objectives.
• Lead the design and execution of advanced data science projects to support strategic decision-making.
• Collaborate with executive leadership to identify and prioritize data-driven opportunities.
• Oversee the development and maintenance of data infrastructure, ensuring scalability and efficiency.
• Ensure compliance with data privacy and security regulations.
• Drive innovation in data science practices and tools, staying ahead of industry trends.

Expected Qualifications:

• 10+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
• 2 years of experience leading others

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

P

Our Benefits:

Any general requests for consideration of your skills, please

to view the notice.

Essential Responsibilities:

• Collaborate internally to influence process quality and efficiency.
• Determine appropriate actions and consider alternative solutions.
• Acquire, manage, and expand relationships with small and medium-sized merchants.
• Use analytical skills and judgment to recommend best solutions.
• Influence through defined processes and procedures.

Minimum Qualifications:

• Minimum of 5 years of relevant work experience and a Bachelor's degree or equivalent experience.

About The Role:

• Serve as the primary point of contact for new merchants, establishing trust and positioning PayPal as a key business partner through in-person engagement and strategicrelationship-building.
• Drive new business acquisition through outreach, prospecting, industry networking, attending conference and in person visits to drive business growth.
• Develop and execute account strategies that maximize merchant engagement, optimize payment solutions, and deliver long-term value for both the merchant and PayPal.
• Lead meetings and consultative discussions, guiding merchants through the PayPal ecosystem, identifying tailored solutions, and influencing decision-making.
• Ensure seamless onboarding and product adoption, proactively addressing merchant needs while providing engineering and onboarding support as required.
• Identify and capitalize on revenue expansion opportunities, executing upselling and cross-selling strategies based on merchant business models and growth potential.
• Monitor account health and performance metrics, proactively addressing risks and opportunities to enhance merchant success.
• Independently manage territory planning, sales pipelines, and revenue forecasting, driving consistent pipeline growth and strategic deal execution.
• Advocate for merchants, engaging with PayPal’s internal teams to shape product innovation and ensure alignment with evolving market demands.
• Deep understanding of e-commerce, merchant services, and payment solutions, particularly in driving adoption of digital payments and optimizing revenue growth.
• Proven success managing high-volume, high-value growth accounts, consistently achieving sales quotas through retention, upsell, cross-sell, and strategic account planning.
• Experience building and maintaining strategic relationships with key stakeholders, acting as a trusted advisor to align merchant goals with PayPal’s New Acquisition solutions.
• Demonstrated ability to collaborate across cross-functional teams, including product, engineering, risk, and operations, to deliver seamless, scalable customer experiences.
• Strong knowledge of the payments ecosystem, including industry trends, competitive landscape, and evolving merchant needs to inform strategic initiatives.
• Exceptional communication, influencing, and negotiation skills, with a proven track record of securing long-term, mutually beneficial partnerships.
• Analytical and strategic thinker with the ability to identify growth opportunities, resolve complex challenges, and drive measurable business impact.
• Proficiency in CRM tools (e.g., Salesforce, Gong, AI Tools) for pipeline management, revenue forecasting, and tracking sales activities with precision.
• Resourceful, collaborative and adaptable, excelling in a fast-paced, dynamic environment, accountable and taking ownership, effectively balancing multiple priorities and delivering exceptional outcomes.
• Self-driven, dedicated and motivated individual who can drive revenue growth, while creating the basis of long-term client relationships.
• Payments background with understanding of e-commerce

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

P

Our Benefits:

Any general requests for consideration of your skills, please

to view the notice.

Essential Responsibilities:

• Implement key people process, including talent and performance management.
• Coach and develop leaders, offering insights on people, teams, and organizational growth.
• Use data insights identify trends and influence evidence-based decisions for talent attraction, performance, and engagement.
• Support change management initiatives for successful adoption of organizational changes.
• -=Analyze organization effectiveness using data and feedback to assess people and organizational capability, providing consultation on how the organizational structure aligns with strategy and objective.
• Partner with leadership to create solutions for HR challenges.
• Collaborate with Employee Relations to address escalations and recurring people issues.

Expected Qualifications:

• 8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
• Experience in a strategic HR role interfacing and influencing leadership.
• Experience leading senior leaders through various talent management processes, including performance management, talent assessments, succession planning and organization design.
• Effective communication and critical thinking skills.
• Demonstrated experience learning and thriving in a constantly changing environment and cultivating relationships across teams.

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

P

Our Benefits:

Any general requests for consideration of your skills, please

to view the notice.

Essential Responsibilities:

• Lead complex projects of diverse scope to optimize operational processes.
• Participate in complex problem resolution and determine methods and procedures for new assignments.
• Drive global process improvements within the organization.
• Provide oversight and support for planning and management of financial, budget, and headcount targets.
• Act as a liaison between business leadership, staff, and other key partners.
• Influence the quality, efficiency, and effectiveness of business processes.
• Utilize internal and external data to provide actionable insights for business growth.

Minimum Qualifications:

• Minimum of 12 years of relevant work experience and a Bachelor's degree or equivalent experience.

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

P

Our Benefits:

Any general requests for consideration of your skills, please

to view the notice.

Essential Responsibilities:

• Shape the business and partner with the business unit to support growth
• Advise Financial planning,budgeting/forecasting,
• Lead finance-related presentations and materials for ops and business reviews, monthly financial reviews, steering committees, and other similar cadences
• Analyze business cases and financial modeling for business opportunities and provide recommendations for business decisions
• Transform and optimize current planning & reporting and business analysis capabilities
• Influence business partners decisions to run the business and key initiatives
• Monitor progress towards financial goals and manage risk and opportunities
• Lead and run planning cycles and strategic planning in partnership with business leads

Expected Qualifications:

• 12+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

Our Benefits:

Any general requests for consideration of your skills, please

to view the notice.

Essential Responsibilities:

• Develop and articulate clear functional strategy and objectives in alignment with brand marketing strategy and operations requirements to deliver compelling results
• Negotiate with and influence decision-making reaching the senior executive level
• Identify and resolve unique situations of substantial significance in field of brand marketing
• Allocate resources, responsibly and apply creativity to convey a consistent and compelling brand message
• Provide support, coaching and guidance to others to build strong brand recognition and loyalty
• Support and mentor less-experienced roles to provide an example of innovation, excellence, and day-to-day learning

Minimum Qualifications:

• Minimum of 15 years of relevant work experience and a Bachelor's degree or equivalent experience.

As a cross-functional leader, you will manage high-visibility, complex brand and marketing programs from concept to launch—partnering closely with internal stakeholders, executive leadership, cross-disciplinary creative teams, and external agency partners. Your ability to navigate betweenwill be critical to delivering multi-channel campaigns that resonate, perform, and scale globally.

Brand & Creative Excellence

• Champion and implement Venmo’s brand foundations , including Visual Identity, Verbal Identity (ensuring consistency across Marketing and Product), and overall foundational strategy (naming conventions, positioning).

• Manage and enforce brand approvals : maintain brand guidelines (Brand HQ), oversee logo/wordmark usage in partnerships, and ensure brand fit across campaigns, activations, and product applications.

• Serve as brand steward and creative champion, ensuring consistency, integrity, and excellence across all consumer-facing experiences.

Integrated Marketing & Campaigns

• Own the strategic development and day-to-day management of integrated advertising campaigns and marketing programs from inception through delivery.

• Translate business goals into actionable marketing plans and creative briefs, aligning program execution with brand and performance objectives.

• Serve as the main point of contact between internal stakeholders, leadership, and agency partners created best-in-class creative.

• Partner closely with creative teams to guide campaign development, ensuring strategic alignment and adherence to Venmo’s brand identity and creative standards.

Branded Experiences & Touchpoints

• Lead the creation of branded product experiences, spanning physical (Venmo Debit Card and Credit Card) and digital experiences.

Creative & Production Leadership

• Build and lead Venmo’s rapid, agile creative and production arm —overseeing intake, resourcing, and execution of briefs with internal teams and external agencies.

• Manage creative team output across design, copy, and production for high-priority initiatives.

• Tackle reactive/quick-turn creative and content needs

Leadership & Team Development

• Lead and grow a team of program managers and creative project managers to build scalable processes and best practices.

• Manage relationships with external agencies and production partners to ensure quality, timeliness, and cost-effectiveness.

Qualifications

• 12+ years of experience in account management, program management, and brand marketing—preferably within a creative agency or brand environment.

• Proven track record of leading large-scale brand and advertising programs across digital, social, video, and traditional media.

• Strong understanding of brand identity systems, creative workflows, and marketing campaign lifecycles .

• Excellent communication, leadership, and problem-solving skills.

• Ability to think both strategically and tactically in a fast-paced environment.

• Experience collaborating with cross-functional teams (media, analytics, creative, production) in-house at a high-growth brand or Fortune 500 company.

• Background in consumer-facing industries such as tech, retail, CPG, or lifestyle.

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

P

Our Benefits:

Any general requests for consideration of your skills, please

to view the notice.