Sr Executive Assistant jobs at Palo Alto in Netherlands, Amsterdam

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

The Sr. Executive Assistant will actively support the day - to - day operations of the office and provide support to our VP, Global Technical Services.

Our ideal candidate must have strong organizational skills, excellent verbal and written communication skills, and the ability to work autonomously. Experience in sales strategy and planning would be an advantage.

Your Impact

• Help manage the day - to - day operations of the office and the executives

• Provide general support to key visitors (internal and external)

• Manage agendas of the executives, including scheduling and coordinating meetings, appointments, and travel arrangements

• Provide general administrative support to the executives (e.g., expenses in Concur, etc. )

• Organize team meetings, team/company events, or customer events, including preparation, logistics, and follow - up as needed

• Help support short and long-term projects, selected initiatives, and communications

• Assist in resolving any administrative problems

Your Experience

• Bachelor's degree and/or higher professional education

• Strong communication skills in English, both written and verbal

• Good understanding of Google Applications (GSuite) & MS Office (Excel, Word, PowerPoint, Outlook)

• Well organized, well - structured, hands - on, result focused and service minded

• Accuracy in following instructions, record keeping and completion of reports or projects

• Ability to foster teamwork and a collaborative atmosphere

• Pro - active and enthusiastic person, who is willing to take initiative, feels at ease in an international and fast - paced environment and knows how to set priorities under pressure

• Problem solving – independently identifies and resolves problems in a timely manner; escalates when necessary

• Flexible, able to multitask and work with deadlines

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

Palo Alto Networks is a fast-paced, rapidly growing environment that will require flexibility to roll up your sleeves and participate in various capacities to deliver success. In this role, you will be working with senior executives and drive the administration day-to-day operations as assigned. You will be expected to handle all duties with a high degree of integrity, professionalism, and confidentiality.

Ultimately, you will contribute to the efficiency of our business by providing personalized and timely support to executive members. The person in this role would be highly motivated, takes initiative, and feels comfortable with ambiguity. They know how to ask the right questions to gain more detail, and can drive to execution efficiently and proficiently.

Your Impact

• Manage and prioritize calendars, schedules, and communications

• Arrange travel schedules that can quickly change and need adjustment

• Organize meetings, entertainment, and events

• Coordinate with internal and external teams

• Special projects as assigned in relation to travel services

• File expense reports and track reimbursement status for weekly expenses support ad-hoc requests, often on short notice

• Responsible for assisting in office duties such as answering phone calls, sending emails, ordering meals and greeting visitors

• Available and responsive to the global nature of the business - oftentimes extending into non-traditional office hours

Your Experience

• 2+ years executive administrative experience, or an equivalent combination of experience supporting c-level executives in the hi-tech industry

• Experience supporting a Sales leader is a plus

• Proficiency in Google Suite Products - Drive, Gmail, Calendar

• Outstanding organizational and time management skills

• Familiarity with office gadgets and applications (e.g. e-calendars and copy machines)

• Excellent verbal and written communications skills

• Focus on discretion and confidentiality

• Excellent reliability and attention to detail

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Security orchestration and automation is complex, so as a Customer Success Engineer you will assist our customers with implementing and customizing our platform to automate their Incident Response processes
• You will also train our clients, resolve issues, respond to product questions and generally help level up our client's understanding so they can work independently
• Technical services include writing custom scripts and system troubleshooting

Your Experience

• Experience in customer-facing roles including familiarity with Customer Success processes and metrics, highly preferred
• XSOAR platform experience highly preferred
• Ability to develop and maintain scripts in Python, Powershell or JavaScript
• Understanding a variety of security products and secure coding techniques
• Linux system administration & troubleshooting experience
• Familiarity with the different products, processes, and ecosystem
• Experience as a Security Incident Responder or SOC analyst/manage
• Ability to work under pressure, and prioritize tasks accordingly
• Experience with mentorship responsibilities
• Fluent English required

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

To be successful in this role, you must be able to complete tasks and projects quickly with little guidance, strategically approach complex problems, and you should be comfortable with managing multiple, complex projects in parallel.

You will be part of the EMEA people team and HR Global Operations team, reporting to the Director of HR Connect.

Your Impact

• Inspire the EMEA HR Operations team to deliver projects and process improvement that enhance, streamline and simplify employee and manager experiences throughout EMEA.

• Provide leadership, coaching, and guidance to the EMEA HR Operations Team across areas including offboarding, employee data changes, compliance, employee lifecycle programs (performance management, compensation planning), leaves (PTO, sick leave, LOAs), time tracking and more.

• Work closely with the other regional HR Ops teams, EMEA People Business Partners and other key stakeholders such as legal, finance, payroll, compensation & benefits, HRIS, and vendors.

• Continuously seek ways to improve the processes that are in place - looking to disrupt the tech, processes, current ways of working and procedures to optimize our service delivery and enhance the employee experience.

• Optimize day-to-day management of workday for the region with a strong focus on improving workday to strive for consistency across all EMEA countries. Strong partnership with the People Tech (who owns workday) team to drive improved employee and manager experience is critical.

• Proactively analyze operational insights for the EMEA HRC team to develop plans to improve documentation, self-service solutions that decrease overall case volume for the HR Operations Team and improve the team productivity.

• Understand our broader HR strategy in the context of the business and EMEA perspective, and processes to architect, develop and implement scalable, flexible solutions that meet EMEA compliance needs and drive global consistency elsewhere.

Your Experience

• Team Management Experience: 4+ years managing and growing a diverse, potentially remote and multilingual team is crucial for a regional HR operations leader.

• Workday Proficiency: Experience with Workday across various HR modules is highly relevant for managing HR operations.

• Cross-Functional Collaboration: Working with global HR teams is essential for a regional manager to ensure alignment and achieve shared objectives.

• Organizational Change Management: Experience with large-scale organizational change and project management is relevant for navigating and implementing HR process improvements and transformations. Demonstrated ability to fully define the business problem and design value driven solutions to enhance our service delivery capabilities.

• HR Compliance Knowledge: Familiarity with EMEA HR laws and regulations is critical for ensuring compliance within the region.

• Analytical and Problem-Solving Skills: Strong analytical skills, attention to detail, and organizational abilities are essential for managing complex HR operations.

• Communication and Interpersonal Skills: Excellent communication and interpersonal skills are necessary for effective team management, cross-functional collaboration, and stakeholder management.

• Discretion and Professionalism: Handling confidential information with discretion and demonstrating professionalism are fundamental requirements for an HR leadership role.

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

You will work firsthand with our valued customers to address their complex post–sales concerns where analysis of situations or data requires an in–depth evaluation of many factors. You're a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non–technical and technical professionals.

You will regularly participate in technical discussions with multi–functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

• Provide post sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e–mail, and web
• Remote support, deployment and knowledge transfer
• Handle support cases to ensure issues are recorded, tracked, resolved, and follow–ups finished in a timely manner
• Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues
• Work to reproduce customer issues and qualify critical issues
• Publish Technical Support Bulletins and other user documentation in the Knowledge Base
• Build a positive customer experience by working closely with Development, Sales, Quality Assurance, and Marketing
• Responsible for reviewing user documentation for training materials, technical marketing collateral, manuals, problem solving guides, etc.
• Travel may be required to customer sites in the event of a critical situation to expedite resolution
• Work shoulder to shoulder with the Sales and Sales Engineering Teams

Your Experience

• BS/MS or equivalent experience or equivalent military experience required
• 8+ years of deep technical knowledge and technical support with a strong customer focus or related experience
• Advanced certifications such as CCIE/JNCIE/ CISSP– an advantage
• Excellent written and spoken communication skills, strength with establishing relationships
• Ability to independently debug broad, complex, and unparalleled networks with mixed media and protocols required
• Excellent interpersonal skills and the ability to work well independently and in a team
• Self–disciplined, self–managed, self–motivated and strong sense of ownership, urgency, and drive
• Passionate to learn, understand, and dissect new technology stack quickly on own
• Strong project management, time management, and organizational skills
• Strong analytical skills for interpreting business requirements and translating them into technical specifications
• Profound knowledge in networking protocols such as – TCP/IP, BGP4 (multi–homing), OSPF (multi–area), ISIS, Multicast, VOIP
• Expert working knowledge in the operation of Ethernet LAN switching protocols and standards including, VLANs, VLAN aggregation
• Experience with security (IPSEC, SSL–VPN, NAT, GRE)
• Prior experience in similar vendor Technical Support Centers
• Experience with Authentication Protocols a plus (Radius / TACACS)
• Strong history of deploying, maintaining, and troubleshooting multi–vendor (Cisco, Checkpoint, Juniper, Fortinet) firewall environments – PANW firewalls and VM–Series – A plus
• Excellent problem solving, critical thinking, communication, and teamwork skills
• Ability to clearly articulate technical issues to both technical and non–technical audiences, and explain their impact on business

All your information will be kept confidential according to EEO guidelines.