Workplace Manager - Taiwan jobs at Netflix in Singapore, Singapore

We are looking for an ambitious person who can grow and lead a successful, efficient, and high-performing Workplace team. This role requires a strategic individual with a crazy focus on excellence and a high growth mindset, and will report into the Director, Regional Workplace (APAC).

Responsibilities:

• Align and lead Workplace strategy with Global Enterprise Operations team, regional and functional stakeholders to deliver Workplace programs and priorities

• Directly manage and lead Workplace teams in Singapore and Indonesia, providing strategic direction on all aspects of workplace services including building operations, food & beverage, front of house, shipping & receiving, events support, and Environmental Health & Safety.

• Partner with business leaders and stakeholders to deliver a stunning Workplace experience for Netflix employees and visitors

• Lead Workplace communications for Singapore and Indonesia

• Manage the landlord relationships for our Singapore and Indonesia offices

• Lead and plan office expansion, relocation, restack and densification projects

• Stay highly aligned with functional teams & leaders across Space & Occupancy, Design & Construction, Real Estate, and Security to ensure we are proactively delivering an overall EO strategy that supports business objectives.

• Work with internal and external stakeholders, partners and vendors.

• Budget planning, cost optimization and risk management

Qualifications:

• 7-10 years in a similar role and capacity

• Strong leadership and people-management experience

• Proven track record of leading a diverse vendors team

• Strong business acumen, understand complex concepts and projects

• Excellent verbal and written communication skills

• Extensive experience with Workplace Services (Front and Back of House)

• Thrive in a fast pace environment, think out of the box, and produce innovative solutions

• Strong knowledge of local Workplace requirements and regulations

• Good understanding of Employee Health and Safety (EHS)

• Ability to work with ambiguous requirements, take smart risks and make good judgment calls

• Excellent time management skills and ability to manage multiple projects

• Manage and develop a team of Sr. Campaign Management Specialists that are responsible for partnering with the Account Management team on revenue optimization and campaign activation activities while providing white glove service to our clients

• Oversee & track regional partnerships with Account Managers and vendor partners on key campaign activities inclusive of campaign packaging and asset readiness, timely campaign launches, delivery & optimization, and client reporting

• Lead the external vendor relationship in the region,ensuring timely day-to-day support, load balancing, and alignment with the Account Management team leads to best service our clients

• Partner with Sr. Manager, Campaign Management on designing and consistently improving efficient workflows between Account Management, Campaign Management, and Ad Ops

• Monitor overall delivery performance for the region inclusive of risk reporting and PMP spend monitoring to drive optimization suggestions, mitigate risk and performance-based outcomes for our advertisers

• Serve as the first line of escalation for Account Managers for campaign troubleshooting, escalating to Ad Ops if the issue requires product or engineering investigation

• Review regional key health metrics regularly to identify patterns, areas for improvement, and opportunities for increased performance, ensuring that KPIs and business objectives are met

• Present regional performance reports with clear insights and actionable recommendations for regional AM leadership, adapting to evolving data availability.

• Collaborate and consult with leads to understand regional needs and requirements while also ensuring global alignment.

• Develop and maintain documentation of all pre to post-sale processes tied to Campaign Management

• Oversee training initiatives to educate Campaign Management on packaging, activating, and optimizing campaigns within our proprietary ad stack.

• Provide feature enhancement recommendations to Ad Ops that will drive business efficiencies and improved business outcomes

• Lead final feature and acceptance testing of new Ad Server product features and capabilities

• Join client emails/calls when technical expertise is needed

The ideal candidate has:

• 8+ years of Ad Tech and/or Ad Operations experience supporting Account Management, Sales, Ads Policy/Quality, or Product/Engineering Teams

• English is mandatory for this role, and proficiency in Japanese is a plus

• Strong leadership and team management skills with a proven track record of managing direct reports

• Well-versed in Campaign Trafficking and Execution, including Order and Creative trafficking, Quality Control, Campaign monitoring, pacing, troubleshooting, billing, and reconciliation

• Experience supporting Direct IO, Programmatic Guaranteed and PMP deal types

• Extensive background in Advertising Systems and Tools (CRM, OMS, DSPs, Ad Servers, Task Management, Reporting, etc.)

• Strengths building cross-functional relationships, developing insights, managing projects, and articulating success

• Experience interacting with outsourced vendors and managing the vendor's tasks of campaign setup and management, including but not limited to deal set up, trafficking, QC, and reporting.

• A data-driven approach to problem-solving and analysis; managing accountability for deliverables

• Demonstrated ability to operate effectively in ambiguity and willingness to pivot as needed

• Excellent verbal and written communication skills and exceptional attention to detail

• Experience supporting multiple regions and timezones

Responsibilities will include:

• Oversee short and long-term financial and headcount planning covering the full ads business P&L (i.e. revenue through expenses) for the APAC region

• Coordination with Ads Strategy, Planning & Analysis colleagues to model and consolidate the financial impact of product, plan, and pricing changes.

• Perform ad hoc financial analyses to deliver insights, and facilitate trade-off discussions, scenario plans, opportunity size, etc.

• Create insightful presentations to summarize analyses and facilitate decision-making

• Ownership of our financial projections and assumptions in planning systems including Anaplan, Workday, Essbase, Tableau

• Develop KPIs, metrics, and dashboards to track the ongoing impact of Ads business.

• Creation, standardization, and automation of management reporting in dashboards, reports, & templates

• Building strong relationships with a wide group of stakeholders (Ad Sales & Ops, Data Science, Accounting, Talent Acquisition/HR, etc.) and being able to effectively communicate financial tracking/impact

Qualifications

• 8+ years of experience in a fast-paced, highly analytical environment. Prior experience in advertising FP&A, management consulting, and strategic finance in tech or high-growth startups is preferred

• Experience building & refining financial reporting processes, with high ambiguity and shifting requirements

• Strong modeling skills and comfort with manipulating large datasets in Excel, Google Sheets, Tableau, and other data visualization tools

• Candidates must be motivated, disciplined, flexible, able to work autonomously and perform tasks with a wide range of difficulties

• Excellent communication and interpersonal skills, with proven ability to build successful relationships and partners at all levels

• Very strong project management, planning, & organizational skills, including the ability to handle multiple projects simultaneously, and deliver work under tight timelines.

• A strong attention to detail with strong judgment on when to apply the 80/20 rule to address problems.

• Familiarity with financial systems such as Workday, Essbase, Anaplan, sales incentive compensation, and general knowledge of the streaming advertising and ad tech ecosystem is a plus, though not required.

Key Responsibilities

COUNTRY LT KEY PARTNER & BUSINESS THOUGHT PARTNER

• Support country leadership as a key partner in local strategic discussion. Provide data and insights as needed that can influence title support decisions, country strategies and resource allocation.

• Develop relationships with key leaders from the country, within and beyond Marketing. PR, Social, MP, and Product are key cross-functional partners with whom to connect to develop and expand the role's influence.

EXPORT STRATEGIC PARTNER

• Have a key role in the export of campaigns by providing strategic insights upstream from the markets outside of the home territory.

• Be the connective tissue between the home territory and all supporting markets throughout campaign development.

• Optimize the ways we work with exporting campaigns and identify areas that can bring scale and agility.

LOCAL SLATE EXPERT

• Using full knowledge of the local slate (encompassing acquired and commissioned titles), leverage comms channels to best surface pertinent title updates to relevant markets pre-launch; work with studio and Content partners to solicit updates, guidance, and restrictions.

• Develop and track reactive packs for the local slate.

• Where there’s an opportunity for incremental impact, lead on internal comms for Product titles that have relevance and traction outside of the home territory in partnership with Product Creative.

CONNECTORS TO THE REST OF THE ORGANIZATION

• Provide insights into marketing infrastructure initiatives, including new metrics, tools, and dashboards.

• As relevant outside of title-specific initiatives, scale what’s happening in the country to relevant markets within the region.

• Key partner to help the local teams navigate different areas of the organization and connect them with key partners outside of their area of impact and knowledge.

To do this effectively, we need a compensation team that can work without conventional compensation structures and enable our partners to determine the personal top of market for each individual using data, insights and resources that we can provide. This requires a skill set that can balance both the art and science of compensation design.

In this role you will:

• Partner directly with teams across various functions such as Product, Marketing and Corporate Functions and develop a regional perspective on compensation across these functional areas.

• Proactively provide education, insight and direction to HR partners, Talent Acquisition Partners and functional business leaders across APAC.

• Provide valuable analytics to support compensation decisions while providing insight into the industry as a whole.

• Develop/run analysis identifying market movement trends, assess gaps in our market data and provide recommendations on all talent related areas

• Consult and guide our HRBP and Talent Acquisitions teams on our Compensation Philosophy and other mechanisms unique to Netflix.

• Participate in compensation surveys and utilize findings to develop and inform Market Reference Ranges in partnership with functional leadership.

• Develop tools and processes to help support the needs of a growing area of the business from a compensation perspective.

• Support the development of our cyclical global compensation programs, such as pay equity, comp philosophy training, comp reviews, in addition to supporting ongoing initiatives and development such as job architecture and workforce planning.

What we are looking for some who has:

• 8+ years of relevant compensation experience

• Experience providing direction and counsel to HRBPs and business heads

• Strong analytical skills

• Experience assessing large data sets through google sheets or excel models

• An eagerness to learn

• A passion for compensation

• Experience navigating ambiguity and is comfortable with some level of inconsistency

• Experience with custom compensation programs and models

• Strong communication and engagement skills

In this role, you will

• Lead the APAC Ad Operations teams that are responsible for campaign activation, troubleshooting, and revenue maximization

• Partner with the Product and Business operations teams to iterate on scaled workflows, navigating between efficient vendor support and future state of automation

• Partner with the Account Management and Indirect Demand teams to ensure on-time activation and efficient engagement model

• Develop metrics and measure performance against business requirements, aligning improvement projects to bridge operational shortfalls and identify future improvement opportunities. Collect data to identify root-cause problems.

• Define external vendor's support strategy and diversity to ensure proper day-to-day support, load balancing, and business continuity

• Monitor Global delivery performance for the business inclusive of risk reporting and PMP/PG/Direct partner-spend to prioritize activation, escalation, and troubleshooting

• Capture future Ad Operations business needs as the business scales and translate to a future state of support (delegate, automate, eliminate)

• Ensure consistency and alignment across all regional Ad Operations teams, leveraging a follow-the-sun model

• Oversee final feature and acceptance testing of new Ad Server features and capabilities that will be leveraged by the Ad Operations team to support the business

• Drive continuous improvement on SLAs for campaign activation and optimization to exceed client and partner expectations

• Advocate, understand, and communicate the company values

The ideal candidate has:

• 8+ years of Ad Operations, and/or Ad Tech experience with applied project management methodologies and certifications

• 5+ years of managerial experience, experience with global markets a plus

• Deep comprehension of Commercial Ad Platforms (GAM, Magnite, Xandr, Nielsen, DV, IAS, Salesforce)

• Experience working in proprietary Ad Technology is preferred

• Strong familiarity with Direct IO, Programmatic, and Live Advertising

• Strengths building cross-functional relationships, developing insights, managing projects, and articulating success

• Mastered simplifying complexity, managing large sets of inputs, and prioritizing with precision

• A data-driven approach to problem-solving and analysis; managing accountability for deliverables

• Driven partnerships with Product and Business operations teams for tooling and workflow implementation

• Demonstrated ability to operate effectively in ambiguity and willingness to pivot as needed

• Excellent verbal and written communication skills and exceptional attention to detail

• Fluent in English, additional languages are a plus

• Experience in international environments

Who are you:

• You are proficient in at least one major language (e.g., Java, Scala, Python) and SQL (any variant). You strive to write elegant and maintainable code, and you're comfortable with picking up new technologies.

• You are proficient in working with distributed systems and have experience with different distributed processing frameworks that can handle data in batch and real-time e.g. Flink, Spark, etc.

• You have a product mindset and are curious to understand what the business needs. You have a naturally collaborative style and build strong partnerships with cross-functional stakeholders across organizational lines working effectively with various teams, including data science, privacy, platform, and ads teams

• You have a solid handle on best practices relating to data governance and are capable of applying your strong data stewardship skills to managing sensitive datasets and ensuring their quality and security.

• You have experience complying with internally or externally imposed privacy constraints and regulations (e.g., GDPR) when it comes to managing data.

• You proactively think about ways to build upon and improve the systems you work with and are opinionated about engineering principles and have demonstrated experience delivering positive outcomes by putting those principles into practice.

• You leverage your own judgement and input from others to deliver data to meet short-term business needs while also continuously striving for ways to improve our efficiency and effectiveness in delivering long-term value and unlocking new capabilities and insights.

• You relate to and embody many aspects of Netflix's Culture. You love working independently while also collaborating and giving/receiving candid feedback.

A few more things to know: Our culture is unique and we live by our values, so it's worth learning more about Netflix at jobs.netflix.com/culture. We regularly share examples of our work on our tech blog. You will need to be comfortable working in the most agile of environments. Requirements will be vague. Iterations will be rapid. You will need to be nimble and take smart risks. Our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top-of-market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $170,000 - $720,000.

Job is open for no less than 7 days and will be removed when the position is filled.