Manager Product & Tech Public Policy jobs at Netflix in Netherlands, Amsterdam

Senior Manager, EMEA Marketing Planning: Social & Partnershipsis a new role on the EMEA Marketing Planning team. The successful candidate will be a driving force for Social and Partnerships connectivity in EMEA - liaising with both internal cross-functional teams (e.g. Brand Partnerships, Social Marketing, Title Marketing) and external social platform partners (e.g. Meta, TikTok), to drive strategic and operational excellence.

Key Qualifications

The role will require 8+ years of experience in strategic marketing (social, digital media, partnerships), and is best suited for someone with prior people management experience. Previous lived and/or working experience across multiple EMEA markets will be valuable, but is not essential.

Required Skills

• Deep, demonstrable experience in marketing operations and planning, with expertise in building scalable frameworks, and managing, developing and executing regional workflows and processes.

• Natural people leader, with ability to build strong relationships and work across many internal cross-functional teams and markets.

• Strong experience in the development of 360 marketing campaigns, from strategy to execution, with a working understanding of the role that partnerships (brand partnerships, consumer products, etc) play within the overarching campaign.

Desired Skills

• Deep knowledge of major social platforms including TikTok, YouTube, Facebook, X, and Instagram, along with a strong interest in online trends and digital landscape.

• Strong understanding of social media data/analytics and platform ads management tools, using both data-driven insights and intuition to enhance content engagement and optimize performance.

• Specific experience in brand partnerships marketing, with a focus on paid digital media and social media-driven content and campaigns.

• In-depth knowledge of brand collaboration workflows and branded content placement.

TheFTC - Production Social manager roleis a new position on the EMEA Production team. This role will be a driving force to support Social teams across EMEA markets with Production solutions for the day to day work. .

This role is a 12-month FTC, reporting into the EMEA Production Director.The position is based in Amsterdam.

Key Qualifications

This role will require 8+ years of experience in the Social Production space.

Required Skills

• Knowledge of Adobe Creative Suite, with a focus on AfterEffects, Premiere, Illustrator, and Photoshop. 3D is a plus.

• Knowledge of motion graphics packages, subtitling and dubbing of short-form content marketing materials.

• Knowledge of AV Post Production workflows. This includes current and upcoming standards as well as best practices for codecs, frame rates, and HD, 4K deliveries.

• Capable of troubleshooting and QC social assets.

• Experience working in social meda on a global scale with various cross functional stakeholders and vendors.

• Experience in short-form and marketing localization workflows.

• Up to date with the latest social media best practices, requirements and technologies.

• Affinity and knowledge of AI development, tools, and trends related to content production and localization.

• Ability to build strong relationships and work across many internal cross-functional teams and markets.

• Ability to thrive in a fast-paced collaborative environment, possess an abundance of intellectual curiosity, and focus on driving impact.

In this role, you will lead a team that works cross functionally with Product, Content, Marketing, Linguists, Legal and Dubbing. You will own the localization team strategy & roadmap, schedules, budget, quality for your component and guarantee the successful launch of the Netflix content experience internationally.

• Provide focus, vision, clarity, and direction for the team.

• Oversee and act as the main point of contact for Globalization regarding the regional & local content slate strategy and team health and business success

• Centralize and enable the team to execute on localization strategy and maintain accountability across Globalization title-launch teams (Language Management, Product Writing, Creative Practices, Operations, etc.)

• Develop and own relationships and partner with key stakeholders to define the content localization strategy for local content & marketing slates

• In partnership with internal Globalization teams and Strategy, Planning & Analysis gather, analyze & report on the data; looking for opportunities to optimize on workflows, inefficiencies or member issues that have been reported in partnership with functional teams

• Lead efforts with cross-functional teams such as Dubbing, Content, Engineering, Product Writing, Product Localization, Language Management, Marketing, Customer Service, Legal and Design to guide our strategy and teams towards success

• Ownership of high-priority content slate localization budget in close partnership with Localization Project Manager

• Advocate on behalf of Globalization to local cross functional stakeholders, as well as advocate for local market business and member needs to functional Globalization stakeholders

• 10+ years experience in localization leadership in entertainment, tech, gaming or comparable fields

• 5+ years leading large teams and senior localization / project management experts

• Expert level knowledge of content, production and/or marketing localization

• Expert knowledge of industry standard localization tools, competitors and local partner landscape

• Fluency in English is required

• Bachelor's Degree in Localization Project Management, International Communication Studies or equivalent experience a plus

The role reports to the Director of Workplace, EMEA based in London.

The role:

• Directly lead and inspire the Workplace Operations & Experience teams who oversee all building operations, moves, adds or changes, front office, corporate logistics, events support, and small construction & engineering projects.

• You’re required to understand all the moving business parts in the market and share the relevant context with your team and functional partners to help them deliver their best work

• Ensure business needs are fully understood and we are proactively delivering an overall EO (Enterprise Operations) strategy that supports business objectives.

• Possess a deep curiosity about the business, colleagues and team to build effective relationships and business solutions where needed.

• Develop and manage a strong communication strategy on all levels to ensure cohesive stakeholder engagement across the business, sharing any process change, service enhancement or workplace related impacts to the business.

• Build and lead your team in a way that ensures our real estate assets are able to support operations without business interruption.

• Proactive financial management of workplace and real estate costs to ensure Netflix money is being spent wisely.

• Partner with Portfolio Management, Program Delivery and Security sometimes across different time zones.

• Responsible for the Environmental, Health and Safety compliance and risk mitigation for the office.

• Collaborate & align with cross functional partners such as, Talent, EHS, AV, Ntech Ops, Events, Internal Comms to ensure we are constantly providing a frictionless, safe & secure workplace and responding to incidents that will occur 24/7.

Role profile:

• Ability to lead and grow in-house workplace teams sometimes working across multiple sites.

• Strong focus on senior stakeholder engagement and ability to build relationships at all levels throughout the business.

• Passionate about creating a great place of work and collaboration for employees & visitors.

• Strong working knowledge of technical building operations and a view as to what great looks like.

• Strong people and organizational leadership skills.

• Ability to influence decisions of key stakeholders, internal clients, and external vendors.

• Ability to make strategic decisions and implement innovative ideas in a fast paced and complex environment.

• Ability to partner closely with Finance, Talent and other key support teams.

• Ability to understand and translate business requirements into service needs and deliverables.

• Ability to present your ideas, gain buy-in and take on feedback to adjust where needed

Requirements:

• Proven leadership experience in managing high-performing teams and a crazy focus on excellence.

• 5+ years of experience in a similar role, including managing corporate buildings and leading teams across various functions.

• An innovative mindset with the ability to drive exceptional workplace services and operational improvements.

• Strong experience in vendor management, stakeholder communication, and multi-location leadership.

• Fluency in English is a must, any additional languages are a plus.

• You value, understand, and can deliver great experiences for our members

• Approach problems with both a local and regional lens

• Build strong partnerships locally, regionally, and globally to advocate for the needs, nuances, and complexity of the Middle East, Africa & Turkey, while seeking a broader understanding and best practices

• Have first-hand experience working with product/brand/content in the Middle East, Africa and/or Turkey.

• Understands that local titles have the power to inspire global phenomena

• Have a strong track record of building and cultivating great locally-oriented teams

• Understands the challenges and importance of driving high-quality creative work at scale

• Ensures regional and global business context is considered alongside local ambitions to find the sweet spot for this team

• Inspires a multi-disciplinary team toward shared goals, objectives, and opportunities

• Complexity and volatility do not faze you - you are able to stretch to drive/ set strategy AND drive implementation/ execution

• Great bridge - both to cross-functional teams; as well as to broader PDP (regionally + globally): equally adept at articulating your own vision while also collaborating to drive market success.

• Adept at speaking to Product considerations (member-first approach, hypotheses forming and experimentation) as well as Marketing/Content concerns (audiences, how to integrate brand into day-to-day work, storytelling)

• Influence and synthesize functional context and strategy for your teams in a way that best suits the needs of the markets.

• Bring nuanced and deep local business experience which allows you to provide input on local creative and operational strategy from a market perspective while influencing regional and global teams.

• Be an excellent leader who sees the big picture. You know how to inspire your own team through the challenges of a rapidly evolving, complex business.

• Be an invaluable colleague to your cross-functional stakeholders and partners by working with them closely to recognize opportunities and synthesize strategy across other countries, regions, and functions.

• Be equally comfortable in “left brain” or “right brain” problem solving, but be most excited when both are deployed at the same time and understand how to leverage data and insights to push the boundaries of creative excellence.

• Have an eye for compelling creativity, inspire and set a high bar for quality, and advocate effectively on behalf of what’s best for the member experience.

• Adept at identifying, innovating, and developing opportunities for efficiency and increased impact on the team.

• Have experience working within a matrix organisation structure - and be adept at effectively influencing and advocating for both local and global/ functional business goals, serving as a bridge between both.

• Be an earnest and inclusive leader who will be a great steward of the Netflix culture while also helping it to shape and evolve over time.

• Leadership experience in a fast-paced growth environment, adept at scaling within a rapidly expanding company and market.

• 10+ years of experience in building and growing diverse teams through hiring, developing, and managing a sizable team of high-performers.

• Experience working in the Middle East, Africa and/or Turkey, ideally in a large-scale and product-centric industry (i.e. entertainment).

• Nuanced understanding of navigating the local challenges and opportunities while synthesizing regional and global contexts.

• Experience in managing teams and influencing outcomes in a matrix environment.

• Comfort working at a company, and in a team, where data and insights are heavily leveraged in decision-making. First-hand experience with A/B testing is a plus.

• Business fluency in one language from the META region and English.

Title Merchandising Managers are responsible for the understanding and strategic guidance of title promotions (series, movies, specials) on Netflix in their region. You will be responsible for deeply understanding the logic and behavior of Netflix interfaces, and how they interact with PDP deliverables (artwork, AV, writing, metadata, ratings, etc) to create title presentations and promotions for EMEA titles.

You will use this knowledge and the playbooks delivered by functional Title Merchandising to ensure best-in-class presentations for a variety of title types. You will implement playbooks and guidelines appropriately with local PDP teams to ensure these experiences on Netflix match their business motivation and member needs, and you will provide the context and feedback back to the functional team to ensure those playbooks evolve as necessary. Importantly, you will master promotional dashboards and analytics, acting as a resource and point of escalation for title level questions and insights for partners around overall title promotional performance, and provide feedback to the functional team for the evolution of promotional insights and analytics.

You should be comfortable at the hub of a fast-paced environment where you interface daily with cross-functional experts, and can speak comfortably in both technical and creative languages. Strong analytical skills and data acumen are required. Strategic systems-thinking and creative sensibilities are key attributes of this role. A love of entertainment is a plus.

• Be responsible for ensuring launches abide by existing principles and guidelines for title merchandising (heavier involvement required for high priority titles). This role is a point of escalation and guidance for local PDP teams, and is accountable for title merchandising experiences matching their intent and our principles.

• Master Title Merchandising dashboards and metrics; act as point of escalation and expertise for title performance questions from partners (content, marcomms, CSA, policy, etc).

• Be an expert in product behavior; support local PDP leadership as a point of escalation for general product knowledge, fielding Product questions

• Marry product promotional knowledge with local insights to identify where local member behaviors may diverge, and surface those to the functional team with sizing and prioritization (i.e. what is the difference, how big is it, why does it matter to members or to our business).

• Manage partner requests and collaboration for title merchandising initiatives (i.e. Bridgerton Fan Picks); bridge larger merchandising org and title PDP and Partner teams to facilitate feedback and approvals.

• Be the expert in product promotional understanding, metrics and insights for titles in your region; Analyze and represent local title promotion holistically (how assets, setup, and product behavior result in end visibility), and how that impacts content performance.

• Share feedback and context on how to evolve a title’s promotional story to land better with local partners.

• Use educational materials to help build product knowledge locally; adapt global product promotional insights materials for regional use.

• Be the point of escalation for PDP local leaders when they cannot independently address partner (Content/ Marcomms) questions around individual title experiences, promotions, or product behaviors

• Occasionally represent product in external scenarios like creator meetings or industry presentations

• Represent your region’s unique context and needs to inform global practices

• Provide context and point of view on partner ideas and asks of catalog/title merchandising programs

• Create new title merchandising playbooks or guidelines (this responsibility lies with the functional team)

• Greenlight or execute partner ideas for merchandising independently (this responsibility lies with Catalog Merchandising strategy and the Functional Title Merchandising team)

• Be the single point of Product contact for regional partners (Content, Marketing, PR, etc). PDP Regional Leaders are responsible for the overall function of PDP in a region and should manage discussions related to organizational health, overall partnership, and team performance. Launch managers and other title-level PDP representatives will have direct relationships with partners to represent their work. Title Merchandisers are the informed representative and experts for escalated promotional performance questions, and exceptions or clarifications for merchandising playbooks and guidelines.

• Manage catalog merchandising work like Cultural or seasonal moments (incl. Awards campaigns) or multi-title catalog activations (i.e. Lunar New Year, Spain’s 10 Year Netflix Anniversary)

• Drive asset quality strategy (i.e. what makes a good video or static asset for this vertical).

• 6+ years of experience in Promotional Strategy, Merchandising Roles, Product Management, or Entertainment Marketing, including experience launching episodic content on digital platforms.

• Strong analytical skills; ability to read and digest quantitative insights, and craft narratives and thoughtful questions from multiple data points.

• Excellent written (memos and presentations) and verbal communication skills; timely communication and ability to context-switch communication style for different audiences (i.e. content partners vs product partners)

• Ability to build strong relationships with stakeholders of various backgrounds

• Deep understanding of consumer behaviors and discovery habits with entertainment, understands how those intersect with content catalog and services.

• Strategic thinker with a strong customer-focused mindset and empathy

• Highly motivated self-starter with the ability to work independently and drive alignment amid ambiguity

• Strong curiosity to learn new domains, keep up with industry innovation, and deepen understanding

The Role

The Systems Manager is responsible for designing, implementing and supporting the Global Workforce Management technology strategy and roadmap that aligns with the business goals for Customer Service. This position requires close collaboration with regional WFM teams and global stakeholders—including WFM, Operations, Finance, Tech, Engineering, and Data Science—to support the 3rd party WFM application critical for optimizing forecasting, staffing, and resource planning across our global contact centers. You will be a key partner in developing contact center strategies and best practices, implementing and supporting WFM technologies, and launching new modalities within applications that best support our vast, global agent network.

Responsibilities

• Lead a team responsible for the administration and end to end WFM application support strategy for our internal stakeholders and outsourced BPO partners.

• Develop and maintain a strategic roadmap for WFM applications, ensuring alignment with industry needs and business goals.

• Responsible for the integration efforts of 3rd party adjuncts into the WFM application (CRM, data warehouses etc).

• Communicate product plans, updates, and outcomes effectively to stakeholders across the organization.

• Contribute to the development of contact center strategies with an emphasis on streamlining both operational and WFM processes to create efficiencies across our vast, global agent network.

• Promote continuous process improvement of existing WFM workflows within each region, while looking for ways to make it globally standard.

• Engage both internal and BPO WFM teams to gather insights and feedback, translating their operational needs into impactful product features.

• Own the account relationship with the 3rd party vendor, working closely with their engineering, UX design, sales, and marketing teams to define product requirements, prioritize features, and facilitate successful product launches.

• Stay informed of customer service trends, regulatory requirements, and competitive offerings to guide our WFM product decisions.

Qualifications and Competencies

• BA/BS degree or equivalent work experience in an systems/application leadership role

• 5+ years experience working in large call centers that leverage 3rd party applications

• Extensive working knowledge of Workforce Management Platforms (Calabrio, NICE IEX, Aspect WFM, Teleopti, etc) and their data structure

• Expert level Excel skills (complex calculations, pivot tables creation/manipulation, external data links, macros,VBA)

• Understanding of data mining/SQL

• Strong math and PC skills

• Highly analytical

• Understanding of statistical methods and call center planning methodologies, specifically Erlang-C calculations

• Ability to gather and combine complex data from multiple sources