North America Channel Director jobs at Monday in United States, Denver

Key responsibilities:

• Act as a strategic partner for the APJ Marketing team.
• Work together with APJ Marketing leadership to craft GTM strategy and set targets and KPIs.
• Create the needed processes, ceremonies and data reports (SFDC, Hubspot, BI tools) for the APJ marketing team, lead data meetings and enable roadmap and KPIs monitoring.
• Own the field marketing events process daily operations.
• Identify operational and data gaps, gather needs and work to create short term and long term solutions with relevant stakeholders in APJ and HQ.
• Act as a connector between marketing ops & analytics, the entire marketing department, the APJ Marketing team and the RevOps team.
• Be the go-to person for operational and data needs of the APJ marketing team.
• Promote alignment between marketing and sales in your region.

• 3-5 years of experience in marketing operations roles in a B2B/SAAS company, martech specialist, business ops working closely with marketing
• Expertise in Salesforce, HubSpot/marketing automation platforms (marketo, pardot), Google Sheets/ Excel, Looker/Tableau/power bi/data visualization, SQL (an advantage).
• Proven experience in building processes for complex operations.
• Strong presentation skills, translating complex data into actionable insights.
• Curiosity, ambition, proactiveness, and strong collaboration and communication skills.
• Travel to HQ in Israel is required at least 2 times per year (when security situation permits it)

What You’ll Do

• Drive Retention Initiatives : Actively engage with customers to help them achieve their goals and maximize the value they derive from monday.com.
• Leverage Insights : Use machine learning models, predictive analytics, and customer data to identify trends, opportunities, and risks that impact retention.
• Deliver Personalized Solutions : Design and execute custom training sessions, webinars, office hours, and demos tailored to customer needs.
• Collaborate Across Teams : Work closely with Customer Success Managers, Sales, and Product teams to align on strategies, share insights, and ensure a seamless customer journey.
• Be a Creative Problem Solver : Tackle challenges with innovative thinking and empathy, crafting long-term solutions that enhance customer success.

What We’re Looking For

• 2+ years of experience in a B2B customer success, retention, or account management role (preferred experience with SMB and mid-market customers).
• Strong ability to manage multiple accounts at various stages of the customer lifecycle.
• Comfort with using CRM tools and a data-driven approach to decision-making.
• Fluency in English is a must, with excellent communication skills (written and verbal) to connect with a global customer base.
• Creative mindset with proven problem-solving abilities in dynamic environments.
• Passion for continuous improvement and driving results in a fast-paced environment.

Please note that this role is on a hybrid model.

Visa sponsorship for this role is currently not available.