Channel Partner Manager - Crm jobs at Monday in United States, Denver

Key responsibilities:

• Act as a strategic partner for the APJ Marketing team.
• Work together with APJ Marketing leadership to craft GTM strategy and set targets and KPIs.
• Create the needed processes, ceremonies and data reports (SFDC, Hubspot, BI tools) for the APJ marketing team, lead data meetings and enable roadmap and KPIs monitoring.
• Own the field marketing events process daily operations.
• Identify operational and data gaps, gather needs and work to create short term and long term solutions with relevant stakeholders in APJ and HQ.
• Act as a connector between marketing ops & analytics, the entire marketing department, the APJ Marketing team and the RevOps team.
• Be the go-to person for operational and data needs of the APJ marketing team.
• Promote alignment between marketing and sales in your region.

• 3-5 years of experience in marketing operations roles in a B2B/SAAS company, martech specialist, business ops working closely with marketing
• Expertise in Salesforce, HubSpot/marketing automation platforms (marketo, pardot), Google Sheets/ Excel, Looker/Tableau/power bi/data visualization, SQL (an advantage).
• Proven experience in building processes for complex operations.
• Strong presentation skills, translating complex data into actionable insights.
• Curiosity, ambition, proactiveness, and strong collaboration and communication skills.
• Travel to HQ in Israel is required at least 2 times per year (when security situation permits it)

• Build strong relationships with our clients to understand their needs and ensure their success with monday.com
• Serve as the main point of contact and liaison between clients and the rest of the monday.com team
• Empower customers to connect their goals and challenges with the solution in monday.com
• Take ownership of new accounts and manage their onboarding
• Leverage behavioral data to segment your book of business and develop communication strategies driving the greatest impact at scale
• Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product
• Stay in touch with clients to ensure that they're realizing the full potential of monday.com
• Build, own, and execute client success and engagement plans
• Navigate client organizations to uncover additional product applications & opportunities for partnership
• Spearhead internal cross-functional improvement projects
• Represent voice of the customer and influence product development roadmap
• Partner with Consulting and Product teams on upsell, cross-sell, and expansion opportunities

• 5+ years of B2B SaaS customer success, account management or consulting experience working with accounts of various sizes
• Superb written and verbal communication skills
• Positive attitude, empathy, and high energy
• Ability to take initiative and adapt
• Prior experience in strategy consulting - advantage
• Strong customer-facing and presentation skills with the ability to establish credibility with executives
• Some travel included for customer visitation
• BA or BS degree

Visa sponsorship for this role is currently not available.

What You’ll Do

• Drive Retention Initiatives : Actively engage with customers to help them achieve their goals and maximize the value they derive from monday.com.
• Leverage Insights : Use machine learning models, predictive analytics, and customer data to identify trends, opportunities, and risks that impact retention.
• Deliver Personalized Solutions : Design and execute custom training sessions, webinars, office hours, and demos tailored to customer needs.
• Collaborate Across Teams : Work closely with Customer Success Managers, Sales, and Product teams to align on strategies, share insights, and ensure a seamless customer journey.
• Be a Creative Problem Solver : Tackle challenges with innovative thinking and empathy, crafting long-term solutions that enhance customer success.

What We’re Looking For

• 2+ years of experience in a B2B customer success, retention, or account management role (preferred experience with SMB and mid-market customers).
• Strong ability to manage multiple accounts at various stages of the customer lifecycle.
• Comfort with using CRM tools and a data-driven approach to decision-making.
• Fluency in English is a must, with excellent communication skills (written and verbal) to connect with a global customer base.
• Creative mindset with proven problem-solving abilities in dynamic environments.
• Passion for continuous improvement and driving results in a fast-paced environment.

Please note that this role is on a hybrid model.

Visa sponsorship for this role is currently not available.

• Ensure the high-quality, on-time delivery of high volumes of projects of varying length and complexity
• Advise and enable the team on the different components of a project lifecycle, including discovery, requirements, configuration, testing, execution, roll-out, training, and launch
• Partner with cross-functional stakeholders, including Customer Success, Sales, and Partners, to drive efficient and reliable project delivery for our customers.
• Serve as a coach, mentor, and leader to individuals on the team, while setting expectations on performance based on data, using consistent feedback and transparency.
• Identify and execute process improvements, policy development, delivery methods, metrics, and tools in support of client delivery.
• Drive the strategy to onboard, enable, and expand usage and revenue with customers.
• Maintain accountability for team operations and the KPIs used to measure the team’s success
• Recruit, hire and train new team members.
• Build programs and initiatives to drive continuous internal process improvement and enable the teams' ability to scale

• 5-10 years experience in Implementation, Professional Services, or Managed Services, preferably in SaaS or at technology consulting firms
• 3-5+ years of people management experience
• Extensive experience with project management, CRM, and/or collaborative work management software
• Ability to successfully navigate complex organizational structures (internal and external)
• Comfortable transforming department strategy into tactical initiatives and executing on them
• Process-focused and metrics-driven (desire to instill a process that can scale)
• Experience estimating delivery effort and creating Statements of Work
• Highly effective communication and interpersonal skills
• An amazing team player who can collaborate with many internal and external stakeholders.

Visa sponsorship for this role is currently not available.