Senior Creative & Events Marketing Designer jobs at Monday in Australia, Sydney

Product & Technical Expertise:

• Work in partnership and collaborate with the sales team to understand the unique challenges and business processes of our prospects & customers.
• Serve as the technical lead during the sales process, providing in-depth product demonstrations, technical presentations, and responding to RFPs and RFIs.

Customer Engagement:

• Build strong relationships with clients, understanding their unique needs and challenges to deliver tailored solutions using .
• You will be able to explain complex technology concepts to both technical and non-technical customers.
• Deliver engaging and informative product demonstrations and presentations that highlight the advantages of monday.com solutions to decision-makers.
• Be a driven, positive innovator who can create new solutions using out-of-the-box thinking.
• Provide expert guidance on best practices, industry standards, and successful strategies tailored to your customer.
• Be able to clearly articulate and present the business value and return on investment (ROI) that customers can expect by implementing Monday solutions.

Implementation Support:

• Collaborate with the implementation team to ensure successful onboarding and integration of our platform into client workflows.

Training and Enablement:

• Conduct training sessions and workshops for clients and internal teams to enhance understanding and usage of the platform.

Feedback Loop:

• Gather and communicate customer feedback to product teams to inform product development and enhancements.

Market Insights:

• Stay updated on industry trends and competitor offerings to provide insights that help shape our strategy in the APAC market.

Collaboration:

• Work closely with sales and marketing teams to create impactful sales tools, demos, and presentations.

• 8+ years experience working in the SaaS [Software as a Service] space
• Strong understanding of project management, workflow automation, and collaboration tools.
• Excellent verbal and written communications skills with a focus on capturing requirements and use cases, developing a solution and articulating business value
• Excellent presentation and demonstration skills with a focus on storytelling
• Business process mapping skills
• Ability to work as part of a team to solve business and technical problems
• Experience of working across a range of industries and be able to understand the current landscape and typical challenges and opportunities.
• Proven track record of successfully managing customer relationships and driving technical sales processes.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.

Preferred Skills:

• Experience in a comparable solution engineering position, supporting the sales cycle in selling Work OS or other high value business solutions such as CRM, DevOps, ITIL or ITSM
• Additional language skills
• Technical understanding of SAAS solutions, architecture and modern business applications including integrations and APIs
• A broad understanding of Cloud Computing
• Experience in multi product solution selling to markets from small to medium up to enterprise.
• Business Analysis and Business case/ROI construction

• Develop and manage project plans to deliver technical and consultative services to our largest enterprise clients.
• Manage customer expectations, project scope, and resources needed to successfully deliver to customers’ needs.
• Coordinate technical and non-technical resources across our internal and partners organization to ensure fulfillment of project requirements
• Develop and communicate project status, risks and issues to all levels of stakeholders, both internal and external, ranging from technical staff to executives
• Manage customer escalations, coordinating with customers and stakeholders (e.g., executive team, sales, technical account managers, etc.)
• Manage billing and admin related aspects of projects including generating sales order, providing monthly invoices, providing status updates to client on resource utilization, and monitoring accurate logging of time from all assigned internal resources
• Be accountable for reliable and repeatable delivery processes, metrics and operational procedures
• Act as a liaison to the partnerships team
• Develop a foundational knowledge of product & stay up to date with key releases
• Participate as a supporting resource as needed with pre-sale conversations regarding professional services, from scoping to managing the commercial arrangements.

• 3+ years of experience in project management roles in an enterprise B2B environment. Remove for internal
• Focus on Enterprise level customer segment with a focus on OKR or business-level objectives.
• Familiar with the MEDDPICC or CoM sales methodologies
• Experience in B2B SaaS as technical customer success / professional service / implementation manager / technical project management / technical account management / technological consulting, specifically within implementation of complex products.
• Demonstrates progressive experience with project management and leadership
• Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies.
• Experience in leading projects involving hands-on implementation and management of multiple resources.
• Strong project management skills to keep projects on-track and manage unique flows. PMO / PMI certification - an advantage
• Ability to clearly articulate technical topics to a non-technical audience
• Understanding of APIs and other integration methods ( RESTful, GraphQL - advantage) - an advantage
• Superb written and verbal communication skills
• Positive attitude, empathy, and high energy
• Ability to take initiative and adapt
• Strong customer-facing and presentation skills with the ability to establish credibility with executives
• BA or BS degree preferred

• Be an ambassador of the monday.com brand, creating and implementing our guidelines for each project.
• Innovate continually within a design team to build and improve marketing initiatives that engage our customers.
• Create and design large scale events that meet our customers and/or prospects.
• Review work with an objective, data-driven eye, and apply learnings to future work.
• Own strategic projects and lead them from A-Z.
• Use strong communication skills to work within a dynamic and fast cross-functional team.
• Be a strategic partner, not just a do-er — working collaboratively with Marketing, R&D, PR, Video, Design, and other stakeholders.

• 5+ years of proven experience and a deep understanding of all stages of the design process focusing on client-facing events designing skills.
• Clear communication skills.
• A strong design portfolio consisting of online marketing assets, full campaigns, branding and strong graphic principles.
• Positive attitude and great personality with a willingness to put aside ego for the sake of what's best for the team.
• Academic background in graphic design, visual/human interaction, or related field.
• Ability to adapt, switch gears, prioritize, and meet deadlines to thrive in a fast-paced environment.
• Please attach your portfolio with your resume when applying.

• Develop and execute tailored customer marketing strategies (encompassing loyalty, retention, and advocacy programs) across diverse APAC sub-regions (e.g., Southeast Asia, ANZ, India, Korea, Japan), adapting global initiatives to local market needs, competitive landscapes, and cultural nuances.
• Partner closely with APAC Sales, Partner and Regional Marketing, Product, Growth, and Customer Success teams to identify and capitalise on upselling/cross-selling opportunities, drive customer-centric Go-To-Market (GTM) strategies, and ensure a seamless customer journey.
• Build and manage a vibrant customer advocacy program for the APAC region, including the identification of customer champions, development of compelling case studies and testimonials, and facilitation of peer-to-peer engagement opportunities (e.g. community).
• Monitor, analyse, and report on customer marketing campaign performance and key metrics (e.g., retention rates, churn, LTV, advocacy engagement), using data-driven insights to optimise strategies and demonstrate ROI.
• Gather and synthesise customer feedback from various APAC markets to inform product development, service enhancements, and regional marketing approaches, acting as a key voice of the customer internally.
• Collaborate with the content marketing team to create customer-focused content tailored for different APAC audiences, including blog posts, whitepapers, webinars, and social media campaigns.
• Manage the budget for APAC customer marketing initiatives, ensuring efficient allocation of resources to achieve strategic objectives.

• Bachelor's degree in Marketing, Business, or a related field.
• Minimum of 5-7 years of experience in customer marketing, lifecycle marketing, or related B2B customer-facing SaaS roles, with at least 3 years of demonstrable experience focused on the APAC region.
• Proven ability to develop, execute, and measure impactful customer retention, loyalty, and advocacy programs that drive business outcomes (e.g., increased LTV, reduced churn, higher referral rates) across diverse APAC markets.
• Strong analytical skills with demonstrable experience using data to inform strategy, segment customers, and measure ROI; proficiency with CRM (e.g., Salesforce), marketing automation (e.g., HubSpot, Marketo), and BI/data visualisation tools (e.g., Looker, Tableau).
• Exceptional cross-cultural communication, presentation, and stakeholder management skills, with the ability to collaborate effectively with global and regional teams.
• Deep understanding of customer lifecycle management and customer journey mapping in a B2B SaaS context.
• Have led, built or helped manage a community of customers and/or a customer advisory board.
• Creative thinker with a strong attention to detail and a proactive, results-oriented mindset.

Nice-to-Haves:

• Direct experience working with the monday.com platform.
• Understanding of regional data privacy laws and compliance requirements in key APAC markets.
• Experience in managing and mentoring junior team members or leading project-based teams.

• Be an ambassador of the monday.com brand, creating and implementing our guidelines for each project.
• Innovate continually within a design team to build and improve marketing initiatives that engage our customers.
• Create and design large scale events that meet our customers and/or prospects.
• Review work with an objective, data-driven eye, and apply learnings to future work.
• Own strategic projects and lead them from A-Z.
• Use strong communication skills to work within a dynamic and fast cross-functional team.
• Be a strategic partner, not just a do-er — working collaboratively with Marketing, R&D, PR, Video, Design, and other stakeholders.

• 5+ years of proven experience and a deep understanding of all stages of the design process focusing on client-facing events designing skills.
• Clear communication skills.
• A strong design portfolio consisting of online marketing assets, full campaigns, branding and strong graphic principles.
• Positive attitude and great personality with a willingness to put aside ego for the sake of what's best for the team.
• Academic background in graphic design, visual/human interaction, or related field.
• Ability to adapt, switch gears, prioritize, and meet deadlines to thrive in a fast-paced environment.
• Please attach your portfolio with your resume when applying.