Technical Support Advisory jobs at Microsoft in Taiwan, Taoyuan City

As an SAP Solution Engineer, you will work closely with a dedicated salesperson from the Strategic Partnership team to sell SAP Azure in western Europe. This is a technical pre-sales role, responsible for all technical pre-sales activities, including running workshops, leading technology presentations as well as assisting our customers in becoming frontier, taking advantage of the possibilities of CoPilot and Agentic AI with SAP on Azure. This opportunity will allow you to interact with senior stakeholders, decision makers and the technical staff of our customers. You will have opportunities to accelerate your career growth, develop deep business acumen, hone your selling skills, and become adept at evangelizing why Microsoft Cloud, its cloud services and capabilities are ideal for innovation.

This is a flexible working opportunity and working from home is possible when not visiting customers. International travel maybe be required.

Required Qualifications

• Several years of technical pre-sales or technical consulting experience.
• Several years of extensive experience with SAP infrastructure-related technologies, paired with asolid understanding of the SAP ecosystem and how to bring them to life with Azure or competing clouds.
• Comprehensive understanding of cloud platform technologies, especially AI, Agentic and CoPilot technologies.
• Multi-lingual speaking skills, especially French (B2+) and English (C1+).

Additional Qualifications

• Computer Science, Information Technology or related 4 year degree
• Proficiency in understanding the core business processes associated with companies running SAP, especially those in the manufacturing, pharma, energy and retail/consumer products industries
• Proven experience engaging with senior level executives.
• Superior communication and presentation skills and the ability to influence for impact and stakeholder collaboration.
  

• Proactively identify and engage with key customer decision makers and influencers, while leading the technical sales strategy, including positioning the advantages of the Microsoft platform, from security to AI for SAP RISE and SAP in Azure customers.
• Use your broad, in-depth knowledge and leadership skills to build credibility and trust with our customers
• Leverage your skills and experiences to take ownership of resolving all technology aspects of a complex customer engagement
• Foster a deep relationship with SAP and the SAP Community, to keep aligned with SAP strategies and SAP customer trends
• Engage the Microsoft global system integration partner ecosystem in a sell-with motion
• Generate new go-to-market strategies and patterns and share them with the global and area community.

Required Qualifications:

• 5+ years of operational excellence, delivery management, account management, sales, or vendor management experience
• OR a Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years operational excellence, delivery management, account management, sales, or vendor management experience
• OR equivalent experience
• 2+ year(s) of people management experience

English Language: fluent in reading, writing and speaking.

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

• People Management: You lead a team of product experts that solve complex customer technical issues by practicing leadership principles, driving accountability and attracting/ retaining great people.
• Response and Resolution: You manage the customer relationship with regards to Technical Support and act as an escalation point for Support Engineers to remove roadblocks.
• Readiness: You ensure your team has the technical skills required to provide a great customer experience.
• Product/Process Improvement: You ensure your team understands the product feedback cycle and participate in case triage meetings. You identify the right resources to implement automation or tools.
• Business Integration: You establish engagement strategy to promote effective collaboration across other teams and organizations to enable a great customer experience.

As a member of thethroughout thecross sellengines together with the SMand the Digital Salesported th. This role is flexible in that you can work up

Required Qualifications

• 5+ years of technology-related sales or services sales or account management experience
  • OR Bachelor's Degree in Information Technology, Business Administration, or related field AND 4+ years of technology-related sales or account management experience.OR equivalent experience
• Language fluency in Japanese

Additional or Preferred Qualifications

• 4+ years of solution sales or consulting services sales experience

• 4+ years of support solution delivery experience

• Strategic thinking & execution. Ability to develop sales and business strategy options, while also being able to successfully execute complex opportunities.

• Excellent Communicator. Strong negotiation, organizational, presentation, financial acumen, written, and verbal communication skills.

• Performer. A highly driven person who consistently exceeds goals and expectations and has the ability, characteristics, and determination to compete effectively against skilled and diverse competition.

• Collaborative. Work cohesively with members of the Microsoft sales & services field, Microsoft partners, and Microsoft corporate sales, engineering, and marketing to solve customer and partner issues, leverage best practices, & deliver results.

• Growth Mindset. Ability to overcome and work around problems that are inevitable in rapidly growing businesses – positive approach to problem solving, learning, and development.

• Sales Execution
• Acts as a thought leader across solution areas to advise customers across business functions on digital transformation, drive robust deployment and create business value for customers by identifying and facilitating the removal of blockers to consumption by partnering with internal and external stakeholders
• Scaling & Collaboration
• Drives the sales orchestration to proactively ensure deal closure by identifying and aligning internal stakeholders as well as leveraging and expanding relationships with account team.
• Technical Expertise
• Lead BDM and ITDM conversations, while leveraging and sharing competitor knowledge across solution areas as a subject matter expert to inform decisions on pursuit or withdrawal.
• Sales Excellence
• Manages the end-to-end sales and delivery success of the assigned territory; conducts forecasting for accounts and develops a portfolio and territory plan to drive intentional selling aligned with strategic priorities aimed at maintaining levels of client satisfaction.

a hands-on, entrepreneurial Principal Technical Program Manager (TPM) with deepin responsible AI risks and mitigation strategies, and a drive to build innovative solutions that enable responsible AI at scale.

In this role, you willtools, frameworks, and processesand conduct assessmentsYou will collaborateacross policy, research, engineering, and operationstranslate responsible AI principles into practicalthat integrateinto AI development workflows.

Success in this role requires a proven technical foundation, understanding of generative AI use cases,and fluency in responsible AI measurement and mitigation techniques. You should be comfortable navigating ambiguity,and influencing organizational practices

Required Qualifications:

• Bachelor's Degree AND6+years experiencein engineering, product/technical program management, data analysis, or product development
  • OR equivalent experience.
• 3+ years of experience managing cross-functional and/or cross-team projects.
• 1+ years of experience with AI systems
• Experience in Responsible AIand/or AI safety

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• Bachelor's Degree AND 10+ years experience in engineering, product/technical program management, data analysis,OR product development
  • OR equivalent experience
• 8+ years of experience managing cross-functional and/or cross-team projects.
• 1+ year(s) of experience reading and/or writing code (e.g., sample documentation, product demos).

• Experience with Generative AI, especially in emerging risk areas
• Experience using AI tools
• Demonstrated ability to lead complex programs or initiatives without direct authority

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

• tools, frameworks, and processes, scaleyour domainexpertisein responsible AI risk assessments, mitigations, generative AI, and customer use cases while building trusted relationships with product teams and cross-functional stakeholders

• dentifypatterns and gaps across use cases, assessments, and requirements, definingnew solutionsand collaborating with engineering and policy partners tosolve problems.

• the responsible AI system, ensuring efforts are focused on the highest-impact areas andrequirements areimplemented efficientlyand effectivelyacross diverse teams

• Establish clear success criteriafor projects and programs,define meaningful metrics,and foster collaboration in complex, cross-functional environments to advance responsible AI risk management and governanceacross shared roadmaps

• ommunicateand trackprogress effectively to ensure transparency, accountability, and sustained momentum.