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Senior Graphics Technical Artist jobs at Microsoft in Taiwan, Taoyuan City

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Taiwan
Taoyuan City
2,305 jobs found
16.10.2025
M

Microsoft Member Technical Staff - Platform Engineer Taiwan, Taoyuan City

Limitless High-tech career opportunities - Expoint
Build secure and performant AI Platform services that power Copilot. Work collaboratively with other Platform, infrastructure, application engineers as well as AI Researchers to build next generation AI products and...
Description:
Responsibilities
  • Build secure and performant AI Platform services that power Copilot.
  • Work collaboratively with other Platform, infrastructure, application engineers as well as AI Researchers to build next generation AI products and services.
  • Ship high-quality, well-tested, secure, and maintainable code.
  • Find a path to get things done despite roadblocks to get your work into the hands of users quickly and iteratively.
  • Enjoy working in a fast-paced, design-driven, product development cycle.
  • Embody our and .
Required Qualifications
  • Bachelor’s degree in computer science, or related technical discipline AND technical engineering experience building web applications with coding in languages including, but not limited to, Python, Golang, C# OR equivalent experience.
  • Experience building scalable services on top of public cloud infrastructure like Azure, AWS, or GCP. Extensive use datastores like RDBMS, key-value stores, etc.
Preferred Qualifications
  • Experience working with AI platforms, frameworks, and APIs.
  • Experience using Machine Learning frameworks, including experience using, deploying, and scaling multimodal models, either personally or professionally.
  • Ability to identify, analyze, and resolve complex technical issues, ensuring optimal performance, scalability, and user experience.
  • Dedication to writing clean, maintainable, and well-documented code with a focus on application quality, performance, and security.
  • Demonstrated interpersonal skills and ability to work closely with cross-functional teams, including product managers, designers, and other engineers.
  • Ability to clearly communicate complex technical concepts to both technical and non-technical stakeholders.
  • Passion for learning new technologies and staying up to date with industry trends, best practices, and emerging technologies in web development and AI.
  • Ability to work in a fast-paced environment, manage multiple priorities, and adapt to changing requirements and deadlines.
  • Proven ability to collaborate and contribute to a positive, inclusive work environment, fostering knowledge sharing and growth within the team.
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16.10.2025
M

Microsoft Member Technical Staff AI Data Taiwan, Taoyuan City

Limitless High-tech career opportunities - Expoint
Are passionate about the role of data in large-scale AI model training. Will thrive in a highly collaborative, fast-paced environment. Have a high degree of craftsmanship and pay close attention...
Description:
We are looking for outstanding individuals excited about contributing to the next generation of systems that will transform the field. In particular, we are looking for candidates who:
  • Are passionate about the role of data in large-scale AI model training
  • Will thrive in a highly collaborative, fast-paced environment
  • Have a high degree of craftsmanship and pay close attention to details
  • Demonstrate a proactive attitude and enthusiasm for exploring new methods and technologies
  • Effectively manage multiple responsibilities and can adjust to shifting priorities.
Responsibilities
  • Design and develop data pipelines that ingest enormous amounts of multi-modal training data (text, audio, images, video).
  • Build and maintain cutting-edge infrastructure that can store and process the petabytes of data needed to power models.
  • Partner with the pretraining and post-training teams to improve our data recipe by rigorous and careful experimentation.
  • Collaborate with the product team and other engineers and researchers across Microsoft AI to identify gaps in the current generation of models.
  • Embody our and .
Required/Minimum Qualifications
  • Bachelor's Degree in Computer Science, Math, Software Engineering, Computer Engineering, or related field AND experience in business analytics, data science, software development, data modelling or data engineering work
  • OR equivalent experience.
  • Expertise in large scale data engineering ideally applied to AI
  • Expertise in Spark, Kubernetes or similar.

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16.10.2025
M

Microsoft Senior Cloud Solution Architect - Copilot Adoption Taiwan, Taoyuan City

Limitless High-tech career opportunities - Expoint
Bachelor’s degree in Computer Science, Engineering or related field or equivalent work experience. Substantial experience in Change Management and Adoption. Deep understanding of Microsoft 365, Azure AI, and Copilot technologies....
Description:

Your focus will be to lead the

Qualifications
  • Bachelor’s degree in Computer Science, Engineering or related field or equivalent work experience
  • Substantial experience in Change Management and Adoption.
  • Deep understanding of Microsoft 365, Azure AI, and Copilot technologies.
  • Strong communication and stakeholder management skills, with the ability to influence at all levels.
  • Passion for innovation, customer success and continuous learning.
  • Fluent in English; Dutch or French is a plus.
Responsibilities

Some of your responsibilities include:

  • Be a trusted advisor and drive business value through AI Transformation : Create business value by translating customer challenges into actionable solutions aligned to high ROI customer outcomes. Ensure a seamless, connected experience that fosters satisfaction, loyalty, and long-term value.
  • Lead Adoption Strategy : Design and execute tailored adoption and change management plans that align with customer business objectives and Microsoft’s AI vision.
  • Drive Organizational Change : Guide customers through the cultural and operational shifts required to embed Copilot into daily workflows.
  • Champion Business Value : Translate technical capabilities into measurable business outcomes, using ROI models, usage analytics and success metrics.
  • Enable Stakeholders : Engage executive sponsors, change agents and champions to build momentum and sustain adoption across departments.
  • Deliver Readiness & Training : Facilitate workshops, onboarding sessions, and enablement programs to upskill users and ensure Copilot readiness.
  • Collaborate Across Teams : Partner with sales, engineering, and partners to ensure seamless delivery and customer success.
  • Contribute to IP & Scale : Help build reusable assets, playbooks, and best practices to scale adoption efforts across regions.
  • Embrace a growth mindset: Act as the voice of the customer by proactively sharing insights, feedback and success stories to inform internal strategy and execution.
  • Learn-it-all:
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16.10.2025
M

Microsoft Senior Talent Sourcer Market Intelligence Taiwan, Taoyuan City

Limitless High-tech career opportunities - Expoint
Bachelor's Degree AND 6+ years talent acquisition experience (e.g., recruiting, sourcing), HR experience, or industry experience related to roleOR equivalent experience. OR equivalent experience. 4+ years of talent and market...
Description:

The candidate will leverage external and internal data to identify talent pools, assess market feasibility, and uncover competitive trends. You will design and implement sourcing strategies that go beyond traditional methods—using intelligence to anticipate and track talent movement, research competitors and industry trends, and optimize our location strategies.

Required/minimum qualifications

  • Bachelor's Degree AND 6+ years talent acquisition experience (e.g., recruiting, sourcing), HR experience, or industry experience related to role
    • OR equivalent experience.
  • 4+ years of talent and market intelligence experience

Additional or preferred qualifications

  • Bachelor's Degree AND 12+ years talent acquisition experience (e.g., recruiting, sourcing), HR experience, or industry experience related to role
    • OR Master's Degree AND 8+ years talent acquisition experience (e.g., recruiting, sourcing), HR experience, or industry experience related to role
    • OR equivalent experience.
  • 4+ years of market research to map and track talent, key competitors, and industry trends.
  • 4+ years of documenting and delivering actionable insights of market research to formulate a differential sourcing strategy.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:Microsoft will accept applications for the role until October 17, 2025.

Candidate Assessment & Screening
  • Drives the adoption of the candidate assessment framework and identifies, adopts, and evangelizes best practices that ensure high-quality hires. Ensures adoption and best practices and scalability. Identifies opportunities for process improvement.
  • Manages candidate screening framework, and identifies, adopts, and evangelizes best practices that ensure effective, inclusive screening processes and a qualified talent pool. Executes initial screening and assessing of candidates. Influences inclusive selection decisions, and consumption of diverse talent.
Candidate Attraction
  • Uses deep knowledge of market opportunities to differentiate Microsoft’s unique career possibilities, advantages, and rewards and leverage a consistent, compelling message that conveys the most significant motivators to prospective candidates. Works with talent marketing to create compelling on-brand attraction campaigns. Works with hiring managers to develop a compelling, consistent message on the Microsoft story and the opportunity it represents to prospective talent. Demonstrates ability to identify and present talent to the business as aligned to both the hiring needs and candidates aspirations.
  • Shares proven methodologies and partnerships that help others across the discipline to source, recruit, and/or close candidates. Analyzes the quality of the output associated candidate activity using systems and tools and shares with internal stakeholders. Helps develop learning and training resources for others teams in Global Talent Acquisition (GTA) to help advance outcomes and capabilities.
  • Coaches the client to represent Microsoft’s unique career possibilities, advantages, and rewards that are distinct from those of competitors. Identifies competitive techniques and advantages within our scope for hiring and consults with the business to develop employer value proposition (EVP). Delivers differentiated pitch and provides opportunities to learn how to deliver pitch to candidates based on their unique motivators and knowledge of the Microsoft deal (e.g., compensation, benefits, perks, career development).
Candidate Experience
  • Gathers requirements and develops hiring plans that meet candidate needs throughout the hiring lifecycle, often for critical, complex, high level or high volume candidate searches. Owns the candidate experience and prepares candidates for next phases of the process. Enhances the candidate experience at all stages of the process by proactively identifying factors that may impact the candidate and partnering with hiring managers/business leaders to develop appropriate acquisition or mitigation strategies. Ensures operational excellence by managing candidates through the application tracking system (ATS).

Data Analysis & Hiring Plans

  • Reviews and analyzes business and market data and trends to improve performance, and uses insights to support across teams. Connects data to cross-organization goals and leads conversations across groups to address broad hiring issues and opportunities. Leads the implementation of a hiring plan that addresses business demand, priorities and availability of talent for a division’s, set of countries, or subsidiary’s short-term and long-term needs (12 months and beyond).
Market Analysis and Channel Insights
  • Performs deep analysis of external market data leveraging industry/market expertise, providing market and channel insights to the business to recommend and drive strategies and talent acquisition initiatives.
Operational Compliance & Excellence
  • Maintains current documentation/information on candidates’ qualifications and status in the appropriate staffing or tracking system, within compliance guidelines (e.g., Office of Federal Compliance Programs, General Data Protection Regulation). Captures relevant data in recruiting platform and leverages data to inform meaningful insights.
  • Leads the adherence to and optimization of staffing policies, systems, and processes throughout their stakeholder community, and guides stakeholders on the impact of non-compliance.
Stakeholder/ Client Engagement
  • Consults a division, region, or subsidiary on critical talent needs and opportunities. Presents and frames information in a way that speaks to the business priorities and influences leaders to embrace and consume differentiated and alternative types of talent (e.g., compete, diverse, nontraditional, unconsumed or runner-up candidates from previous searches) that may not be typically considered. Uses enhanced experience of creative methods to create/consume differentiated and alternative talent pools.
  • Uses data and metrics, and an understanding of business priorities to advise on talent acquisition strategy across one or more a business group, industry solution area, or subsidiary on the implications of talent gaps. Consults with leaders to understand demand plan and may identify work and resource allocation.
  • Applies deep knowledge and consultative skills relevant to the business and hiring managers' needs (e.g., time to hire, location, budget, inclusivity) and uses this knowledge to manage the execution of end-to-end hiring plans aligned to the needs of the business group, division, region, or subsidiary. Engages with senior-level stakeholders to develop hiring plans.
Stakeholder/Client Engagement
  • Identifies current and future talent needs through proactive exploration and analysis of market supply. Proactively consults leaders to provide clarity of talent market insights.
  • Brings critical or high level candidates/niche hard to find talent through the interview and closing process, ensuring candidate needs (e.g., onboarding, relocation, Visas, critical dependencies) are met. Closes candidates by anticipating and responding to objections from the business while maintaining fiscal responsibility. Negotiates appropriately with the client/stakeholder to drive solutions that balance their short- and long-term talent needs, with an understanding of the business opportunities that may exist. Identifies bias in the interview and closing process and ensures the right discussions are being had around this (e.g., calling out, educating, providing alternatives).
Talent Sourcing
  • Leverages long-term relationships with talent pools and communities across the industry. Develops a comprehensive approach that integrates multiple concepts (e.g. talent community building and engagement, business/market intelligence) to create an innovative sourcing strategy for a division, set of countries, or subsidiaries. Creates and presents effective reports to the business that provides key insights and market intelligence that help form effective sourcing strategies.
  • Regularly scopes the market for changes, trends, and opportunities to incorporate into planning.
  • Develops and implements multi-channel pipeline strategies to meet hiring demand targets for differentiated talent for a division, set of countries, or subsidiaries. Develops pipeline strategy best practices and continues to research and design new methods to advance the Sourcing function and meet the evolving changes in the market.
Workforce Analysis
  • Assesses and defines talent/diversity gaps and hiring needs (e.g., skills, volume of hires) of a large-scale or complex/multi-discipline/multi-org. Presents this information to hiring managers and/or business leadership team, recommending and driving hiring plans and strategies to meet needs.
  • mbody our
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16.10.2025
M

Microsoft Senior Applied Scientist Taiwan, Taoyuan City

Limitless High-tech career opportunities - Expoint
Bachelor's Degree in Computer Science, Electrical or Computer Engineering, or related field AND 4+ years related experience (e.g., statistics, predictive analytics, research). OR Master's Degree in Computer Science, Electrical or...
Description:

? The Business and Industry Solutions (BIS) team is looking for a Senior Applied Scientist to drive innovation at the intersection of AI, experimentation, and enterprise systems. In this role, you will design and evaluate autonomous agents that deliver measurable improvements in accuracy, latency, and cost-efficiency.lead rapid experimentation cycles, develop robust evaluation frameworks, and apply advanced techniques like reinforcement learning to enable multi-step reasoning and decision-making.collaborate across engineering, product, and partner teams to ensure agents are performant, secure, reliable, and extensible—empowering customers and partners to build on our platform. This is your opportunity to influence the next generation of AI-native business applications and deliver real-world impact at scale.

in natural language processing (NLP), witha strong foundationin large language model (LLM) development, evaluation, and fine-tuning. They should have hands-on experience in applying advanced fine-tuning techniques—including instruction tuning, reinforcement learning from human feedback (RLHF), and tool-augmented generation—to build agents capable of multi-step reasoning and decision-making. Familiarity with prompt/context engineering, context-aware orchestration, and integrating LLMs with external tools and APIs is essential. The candidate should be comfortable working in a fast-paced, experimentation-driven environment,both offline and online evaluation methods to iterate rapidly andagent behavior. A deep understanding of the challenges and opportunities in building AI-native enterprise applications will be key to success in this role.

Qualifications

Qualifications

  • Bachelor's Degree in Computer Science, Electrical or Computer Engineering, or related field AND 4+ years related experience (e.g., statistics, predictive analytics, research)
  • OR Master's Degree in Computer Science, Electrical or Computer Engineering, or related field AND 3+ years related experience (e.g., statistics, predictive analytics, research)
  • OR Doctorate in Computer Science, Electrical or Computer Engineering, or related field AND 1+ years related experience (e.g., statistics, predictive analytics, research)
  • OR equivalent experience.
  • 1+ years of experience withgenerativeAIOR LLM/ML

Preferred Qualifications:

  • Experience withMLOpsWorkflows, including CI/CD, monitoring, and retraining pipelines
  • Familiarity with modernLLMOpsframeworks (e.g.,LangChain,PromptFlow
  • 3+ years of experience publishing in peer-reviewed venues or filing patents.
  • Experience presenting at conferences or industry events
  • 3+ years of experience conducting research in academic or industry settings
  • 1+ year of experience developing and deploying live production systems
  • 1+ years of experience working with Generative AI models and ML stacks
  • Experience across the product lifecycle from ideation to shipping

and/or government security screening requirementsfor this role. These requirements include but are not limited to the following specialized security screenings:

  • requiredto pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Responsibilities
  • by executing high‑leverage data science and analytics initiatives within a product area or feature team, ensuring measurable improvements to user and business outcomes.
  • Lead the design and implementationof advanced model fine‑tuning pipelines, including Reinforcement Learning from Human Feedback (RLHF), to align AI system behavior with user intent and improve performance in real‑world scenarios.
  • Own complex, end‑to‑end projectsthat combine technical depth with cross‑functional collaboration, influencing feature direction and prioritization rather than broad organizational investment decisions.
  • Foster alignment and trustacross partner teams through clear, actionable communication and collaborative problem‑solving.
  • Develop and maintainrobust measurement systems, experimentation frameworks, and causal inference methodologies tailored to dynamic AI systems and enterprise‑scale environments.
  • Mentor and supportpeers by sharing best practices, reviewing designs, and contributing to a collaborative, high‑performance team culture.
  • Leverage AI tostreamline workflows and enhance team productivity through intelligent automation and innovation.
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16.10.2025
M

Microsoft Senior Technical Pre-Sales SAP Taiwan, Taoyuan City

Limitless High-tech career opportunities - Expoint
Several years of technical pre-sales or technical consulting experience. Several years of extensive experience with SAP infrastructure-related technologies, paired with asolid understanding of the SAP ecosystem and how to bring...
Description:

As an SAP Solution Engineer, you will work closely with a dedicated salesperson from the Strategic Partnership team to sell SAP Azure in western Europe. This is a technical pre-sales role, responsible for all technical pre-sales activities, including running workshops, leading technology presentations as well as assisting our customers in becoming frontier, taking advantage of the possibilities of CoPilot and Agentic AI with SAP on Azure. This opportunity will allow you to interact with senior stakeholders, decision makers and the technical staff of our customers. You will have opportunities to accelerate your career growth, develop deep business acumen, hone your selling skills, and become adept at evangelizing why Microsoft Cloud, its cloud services and capabilities are ideal for innovation.

This is a flexible working opportunity and working from home is possible when not visiting customers. International travel maybe be required.

Required Qualifications

  • Several years of technical pre-sales or technical consulting experience.
  • Several years of extensive experience with SAP infrastructure-related technologies, paired with asolid understanding of the SAP ecosystem and how to bring them to life with Azure or competing clouds.
  • Comprehensive understanding of cloud platform technologies, especially AI, Agentic and CoPilot technologies.
  • Multi-lingual speaking skills, especially French (B2+) and English (C1+).

Additional Qualifications

  • Computer Science, Information Technology or related 4 year degree
  • Proficiency in understanding the core business processes associated with companies running SAP, especially those in the manufacturing, pharma, energy and retail/consumer products industries
  • Proven experience engaging with senior level executives.
  • Superior communication and presentation skills and the ability to influence for impact and stakeholder collaboration.
Responsibilities
  • Proactively identify and engage with key customer decision makers and influencers, while leading the technical sales strategy, including positioning the advantages of the Microsoft platform, from security to AI for SAP RISE and SAP in Azure customers.
  • Use your broad, in-depth knowledge and leadership skills to build credibility and trust with our customers
  • Leverage your skills and experiences to take ownership of resolving all technology aspects of a complex customer engagement
  • Foster a deep relationship with SAP and the SAP Community, to keep aligned with SAP strategies and SAP customer trends
  • Engage the Microsoft global system integration partner ecosystem in a sell-with motion
  • Generate new go-to-market strategies and patterns and share them with the global and area community.
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16.10.2025
M

Microsoft Technical Support Engineering - OneDrive & SharePoint Taiwan, Taoyuan City

Limitless High-tech career opportunities - Expoint
SharePoint Server / SharePoint Online に関する機能・トラブル対応. OneDrive for Business に関する機能・トラブル対応. SharePoint や OneDrive の機能に AI を搭載したMicrosoft 365 Copilot や Microsoft 365 Copilot Chat に関する機能・トラブル対応. 上記製品に関連する技術調査(Network、Active Directory、デバッグ調査など). システムインテグレーション(SI)経験/フィールドSE経験/ソフトウェアサポート経験/ソフトウェア開発経験. 新しい技術に対する探究心を持ち、実際に手を動かすことを厭わず、常に自らの技術力向上を楽しめる. 情報を集めて分析し、それを難しい問題や状況を効果的に解決するために用いることができる問題解決能力. 電話やメールを通じて、問題の深刻度、お客様の現在および将来のニーズを把握し、問題解決するための調査を行い、お客様の要望に沿った行動ができる....
Description:

Overview

■Customer Service & Support (CSS) 組織について

マイクロソフトのCSSは、世界191か国で12,000人以上のサポートエンジニアがおり、世界中で、月450 万件以上のサポートを提供しております。日本のCSSだけでも700人以上おり、毎月175,000件サポートしている組織となっております。

当社のサポートエンジニアはCall Center のような表向きのサポート業務とは異なり、高い技術とサービスのプロフェッショナルとしての様々な活躍の場が待っております。

最大のミッションは、日本はもちろん国外のチームとも協力し、発生したトラブルに対しお客様から信頼されるパートナーとしてシステム全体からビジネスニーズを把握した上で、高度な技術的支援を中心とした最適な解決策を提供することです。

■配属チームについて

私たちのチームでは、SharePoint や OneDrive for Business をはじめとする、チームや組織での情報共有・コラボレーションを支援するプラットフォームのサポートを担当しています。

また、SharePoint や OneDrive の機能に AI を搭載したMicrosoft 365 Copilot や Microsoft 365 Copilot Chatに関するサポートも行っており、これらの製品に関する技術的な問い合わせ対応を担っていただきます。

Microsoft 365 の中でも利用頻度の高いサービスに携わることで、クラウド技術、セキュリティ、情報管理など、ユーザーとして表面的に利用するだけでは得られない深い知識を身につけることができます。

さらに、SharePoint や OneDrive、Copilot のトラブルシューティングでは、ネットワーク構成や接続性の理解が求められる場面も多く、ネットワークのスキルや経験を活かして活躍できるチャンスもあります。

加えて、英語でのお問い合わせ対応も始まっており、グローバルな環境での業務経験を積みながら、英語力を高める機会も豊富にあります。

私たちの部門では、お客様の IT ビジネスの成功と安定稼働を支援することで、Microsoft およびそのサポートサービスに対して高い信頼と満足を感じていただくことを目指しています。

主な担当領域 : 製品や技術分野ごとに役割分担されており、以下はその一例です:

  • SharePoint Server / SharePoint Online に関する機能・トラブル対応
  • OneDrive for Business に関する機能・トラブル対応
  • SharePoint や OneDrive の機能に AI を搭載したMicrosoft 365 Copilot や Microsoft 365 Copilot Chat に関する機能・トラブル対応
  • 上記製品に関連する技術調査(Network、Active Directory、デバッグ調査など)

※お客様の利用構成や環境に応じて柔軟に対応します。

Qualifications

■基本条件:

  • システムインテグレーション(SI)経験/フィールドSE経験/ソフトウェアサポート経験/ソフトウェア開発経験
  • 新しい技術に対する探究心を持ち、実際に手を動かすことを厭わず、常に自らの技術力向上を楽しめる
  • 情報を集めて分析し、それを難しい問題や状況を効果的に解決するために用いることができる問題解決能力
  • 電話やメールを通じて、問題の深刻度、お客様の現在および将来のニーズを把握し、問題解決するための調査を行い、お客様の要望に沿った行動ができる
  • お客様の問題を正確に把握し、こちらの考えや方針を的確に伝えられる高いコミュニケーション能力
  • 国内外の関連部門と円滑に連携し、自らオーナーシップを持って問題解決に向けてドライブする力
  • 技術サポートに対する経験や興味
    ※ Windowsやマイクロソフトの製品知識は、必ずしも必要ではありません。
    ※ 他分野、他製品であってもしっかりとした技術知識、学習意欲があれば活躍が可能です。

<語学力>

  • 日本語:ビジネスレベル以上の日本語能力。読み書き会話。
  • 英語:ビジネスレベル (技術文書の読解、チャットやメール、電話での社内コミュニケーション、英語でのエスカレーション経験や交渉力、TOEIC 750 程度)
    英語については入社時点では必ずしも必須ではありません。しかしながら、英語が出来る場合には将来的に活躍の場が広がります。積極的に学ぶ意欲を持った方を募集します。

■歓迎条件:

  • SharePoint の構築/開発/運用経験
  • クラウドサービス (Azure/AWS/Office 365 など) の運用・管理・保守経験
  • SQL Serverの運用/設計/管理経験
  • Active Directory, 特に ADFS や SSO など、認証に関する知見や環境構築経験
  • ネットワークの知識、トラブルシューティングの経験
  • ASP.NET やその他 Web アプリケーション フレームワークを用いた Web Application の開発経験
  • 技術サポート サービスに類する業務経験
  • システム開発プロジェクトの経験
  • 海外エンジニアとのエスカレーション対応経験
  • Fiddler / Wireshark / Network Monitor / Process Monitor / ブラウザーの F12開発者ツールを使用したトラブルシュート経験
  • AI 関連技術についての知識 (Copilot, Bing Chat など種別不問)

■求める人物像

  • 顧客志向のマインドとそれを実践する行動力をもっている。
  • 個人的責任、説明責任、チームワークを通じてリーダーシップを発揮する。
  • チームワークの重要性を理解し、チーム メンバーと円滑に協業しながら業務を遂行できる。
  • 自身の技術力やコミュニケーション力の向上に取り組む姿勢を持ち、継続的に取り組める。
  • 成長マインドを持ち、積極的に学ぶ姿勢がある。

Responsibilities

■業務内容

私たちの部門では、企業向け有償サポート契約のお客様に対して、製品の使用方法のガイダンス、導入支援、問題解決といったサポートサービスを提供します。技術上の問題を解決するだけではなく、お客様が抱えるビジネス上の課題・ニーズを理解し、お客様のビジネス成功に貢献します。

  • 製品利用時の問題解決
  • 事例調査、ログ解析、再現環境構築、テスト
  • 問題の根本原因の特定、回避策、ソリューションの提案
  • 製品の導入/運用時の技術支援
  • 開発部門へのエスカレーション、フィードバック
  • 製品の技術情報を公開し、お客様にセルフサポート環境を提供

■勤務形態 ※詳しくは面接・面談時にご説明いたします。

原則として平日9:00 - 17:30 (うち1時間休憩含む) ※フレックス制度あり

<緊急対応>

緊急案件とは、大規模なサービスダウンや、お客様のビジネス上、急を要する必要がある案件を指します。 緊急案件に備えたオンコール(当番制の待機)を担当していただくことがありますが、これはローテーションで担当しますので、予期せずオンコールとして呼ばれることはありません。オンコールによる時間外勤務が確定している場合には、事前に勤務時間を変更したり、代休を取得するなどの調整が可能です。

<リモート勤務>

「ベストなパフォーマンスが出る場所で働く」 という理念のもと、リモートワークについては柔軟に対応しています。状況やパフォーマンスによってはフルリモートでの勤務を選択することが可能です。

※ 必要に応じて出張が発生する可能性があります。

※ 個室及びインターネット回線(規定あり)など業務に従事いただくうえで必要な環境をご用意いただきます。

<オフィス>

東京(品川)の他、大阪での勤務も可能です。

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