Sales Manager Unified Support jobs at Microsoft in Taiwan, Taoyuan City

Clearance requirement

• Ability to get clearance for government related technology engagement

Required/minimum qualifications

• Master's or Bachelor' Degree in Computer Science, business, or related field AND 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
• 3+ years of working experience in public safety and defense or public sector

As an SAP Solution Engineer, you will work closely with a dedicated salesperson from the Strategic Partnership team to sell SAP Azure in western Europe. This is a technical pre-sales role, responsible for all technical pre-sales activities, including running workshops, leading technology presentations as well as assisting our customers in becoming frontier, taking advantage of the possibilities of CoPilot and Agentic AI with SAP on Azure. This opportunity will allow you to interact with senior stakeholders, decision makers and the technical staff of our customers. You will have opportunities to accelerate your career growth, develop deep business acumen, hone your selling skills, and become adept at evangelizing why Microsoft Cloud, its cloud services and capabilities are ideal for innovation.

This is a flexible working opportunity and working from home is possible when not visiting customers. International travel maybe be required.

Required Qualifications

• Several years of technical pre-sales or technical consulting experience.
• Several years of extensive experience with SAP infrastructure-related technologies, paired with asolid understanding of the SAP ecosystem and how to bring them to life with Azure or competing clouds.
• Comprehensive understanding of cloud platform technologies, especially AI, Agentic and CoPilot technologies.
• Multi-lingual speaking skills, especially French (B2+) and English (C1+).

Additional Qualifications

• Computer Science, Information Technology or related 4 year degree
• Proficiency in understanding the core business processes associated with companies running SAP, especially those in the manufacturing, pharma, energy and retail/consumer products industries
• Proven experience engaging with senior level executives.
• Superior communication and presentation skills and the ability to influence for impact and stakeholder collaboration.
  

• Proactively identify and engage with key customer decision makers and influencers, while leading the technical sales strategy, including positioning the advantages of the Microsoft platform, from security to AI for SAP RISE and SAP in Azure customers.
• Use your broad, in-depth knowledge and leadership skills to build credibility and trust with our customers
• Leverage your skills and experiences to take ownership of resolving all technology aspects of a complex customer engagement
• Foster a deep relationship with SAP and the SAP Community, to keep aligned with SAP strategies and SAP customer trends
• Engage the Microsoft global system integration partner ecosystem in a sell-with motion
• Generate new go-to-market strategies and patterns and share them with the global and area community.

• 10+ years of experience in Sales, Partner/Channel development, business development, alliance management in the technology industry
  • Experience articulating technology platform strategy and solutions with a great proficiency
  • Good candidate will be inclusive and collaborative, drive teamwork and cross-team alignment and will have strong relationship management and solution development skills
  • Strong executive presence including communication and presentation skills with a high degree of comfort to large and small audiences.
  • Strategic thinker who drives for impact. Strong candidates with problem solving mentality leveraging internal and/or external resources, conflict resolution, and follow through with partners.
  • Bachelor’s degree required; MBA desired.

• Sales Leadership

• Partner Success

• : Create strategic business objectives and partnership plans, coordinate partner prioritization and growth, ability to set clear goals/timelines for the business to achieve or exceed on revenue/metric targets and drive execution against agreed plans. Demonstrate the ability to make decisions in a fast-paced and rapidly changing environment.

• Focus on Performance Management with partners

As aScience Managerfor BIC, you will play a pivotal role in advancing Microsoft's mission to empower every individual and organization on the planet to achieve more. You will contribute to the development and integration ofYou will collaborate acrossThis rolewill combineAI knowledge withapplied sciencedemonstrate a growth mindset

Required Qualifications

• Bachelor's Degree in Statistics, Econometrics, Computer Science, Electrical or Computer Engineering, or related field AND 8+ years related experience (e.g., statistics, predictive analytics, research)
  • OR Master's Degree in Statistics, Econometrics, Computer Science, Electrical or Computer Engineering, or related field AND 6+ years related experience (e.g., statistics, predictive analytics, research)
  • OR Doctorate in Statistics, Econometrics, Computer Science, Electrical or Computer Engineering, or related field AND 5+ years related experience (e.g., statistics, predictive analytics, research)
• OR equivalent experience.
• 3+ years of people management experience.
• 1+ years of experience withgenerativeAIOR LLM/ML

Other Requirements:

• to meet Microsoft,customerand/or government security screening requirementsarerequiredfor this role. These requirements include but are not limited to the following specialized security screenings:

• requiredto pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Preferred Qualifications

• Experience withMLOpsWorkflows, including CI/CD, monitoring, and retraining pipelines.

• Familiarity with modernLLMOpsframeworks (e.g.,LangChain,PromptFlow)

• + years of experience publishing in peer-reviewed venues or filing patents

• Experience presenting at conferences or industry events

• + years of experience conducting research in academic or industry settings

• + year of experience developing and deploying live production systems

• + years of experience working with Generative AI models and ML stacks

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:Microsoft will accept applications for the role until October 15, 2025.

Bringing the State of the Art to Products

• Build collaborative relationships with product and business groups to deliver AI-driven impact
• LeadResearch and implementation ofstate-of-the-artusing foundation models, prompt engineering, RAG, graphs, multi-agent architectures, as well as classical machine learning techniques.
• Fine-tunefoundation models using domain-specificdatasets. -Evaluate model behavior on relevance, bias, hallucination, and response qualityvia offline evaluations, shadow experiments, online experiments, and ROI analysis.
• Build rapid AI solution prototypes, contribute to production deployment of these solutions, debug production code, supportMLOps/AIOps.
• Contribute to papers, patents, and conference

Leveraging Researchin real-world problems

• deepexpertisein AI subfields (e.g.,deep learning, Generative AI,NLP,muti-modal models)to translatecutting-edgeresearch into practical, real-world solutions that drive product innovation and business impact.
• Share insights on industry trends and applied technologies with engineering and product teams.
• Formulate strategic plans that integratestate-of-the-art

Documentation

• Maintain clear documentation of experiments, results, and methodologies.
• Share findings through internal forums, newsletters, and demos to promote innovation and knowledge sharing

,and Security

• Ensure responsible AI practices throughout the development lifecycle, from data collection to deployment and monitoring.
• Contribute to internal ethics and privacy policies andensure responsible AIpracticethroughoutAIdevelopment cyclefrom data collectionto model development, deployment, and monitoring.

Specialty Responsibilities

• Design, develop, and integrate generative AI solutions usingfoundation models and more.
• Deep understanding ofsmall and large language models architecture, Deep learning, fine tuning techniques, multi-agent architectures, classicalML,andoptimization techniques to adapt out-of-the-box solutions toparticular businessproblems
• Prepare and analyze data for machine learning,identifyingoptimalfeaturesandaddressingdata gaps.

As an(AM) focused on Microsoft Advertising, you will enable Microsoft to better serve clients by applying your obsession to what clients care about and need, ensuring our story is valued and understood, and building and maintaining solid trusted-advisor relationships with day-to-day practitioner contacts at advertiser/agency. You will drive both revenue and client satisfaction across MSA’s performance solutions and as a core member of the account team, this opportunity will allow you to focus on driving data-driven optimizations aligned with client needs, executing campaigns and driving solid coordination or internal resources for excellence in execution of core tasks, account transitions, and client account health.

Required Qualifications:

• Master of Business Administration (MBA) Degree in Sales, Marketing, or related field and 2+ years relevant work experience (e.g., sales, advertising, or marketing with a focus on digital advertising) OR Bachelor's Degree in Sales, Marketing, or related field and 4+ years relevant work experience (e.g., sales, advertising, or marketing with a focus on digital advertising) OR 6+ years relevant work experience (e.g., sales, advertising, or marketing with a focus on digital advertising) or equivalent experience.
• 1+ year of experience managing hands-on search advertising campaigns and other performance-based digital marketing campaigns.

Preferred Qualifications:

• Master of Business Administration (MBA) Degree in Sales, Marketing, or related field and 4+ years relevant work experience (e.g., sales, advertising, or marketing with a focus on digital advertising) OR Bachelor's Degree in Sales, Marketing, or related field AND 5+ years relevant work experience (e.g., sales, advertising, or marketing with a focus on digital advertising) OR 8+ years relevant work experience (e.g., sales, advertising, or marketing with a focus on digital advertising) OR equivalent experience.
  
• 2+ years of experience managing hands-on search advertising campaigns and other performance-based digital marketing campaigns.
  
• 2+ years of experience in online media or Search Engine Marketing Sales and Service experience.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:Microsoft will accept applications for the role until October 19, 2025.

• Proactively solicits feedback on additional advertising needs, products, and features and ensures the feedback reaches the right stakeholders internally through relevant channels to gain a further understanding of market needs and client expectations and to drive solutions on behalf of the clients.
• Builds and maintains a solid network of internal and external partner resources to drive opportunities and influence impact for clients. Collaborates with partners to develop and share client plans that support Microsoft business and client needs.
• Establishes oneself as the primary point of contact to address day-to-day inquiries. Engages clients in a proactive manner to address day-to-day questions related to account monitoring (e.g., what to prioritize, managing escalations, billing, compliance requirements, flags, or reactions), managing client needs, and addressing issues.
• Builds and maintains relationships with day-to-day client contacts as a trusted advisor throughout multiple levels.
• Seeks client feedback (both formal and informal) to identify and understand the drivers of satisfaction and understand the drivers of dissatisfaction, determine the root cause of problems, and remove blockers. Establishes recovery action plans to improve the client's overall experience and avoid future instances of dissatisfaction.
• Articulates Microsoft's strategy and other products and services, and educates clients on the Microsoft Advertising platform. Shares knowledge of the search landscape with clients to create a mutually-beneficial business value proposition and executes relevant solutions.
• Adopts Microsoft sales strategies (e.g., Challenger Sale) and handles main objections from clients. Works to overcome obstacles, sell tailored solutions, and secure buy-in and execution.
• Leverages Customer Relationship Management (CRM) tools (e.g., account management, opportunities, tracking, and reporting), other tools (e.g., customized performance dashboards, data, insights), and ad hoc opportunities to identify ways to keep up with account health, increase performance, satisfaction, and upsell opportunities to increase revenue.
• Collaborates with internal partners and peers to develop and implement strategies to identify and maximize upselling opportunities through value-proposition presentations and/or to help Account Executives accelerate the closing of deals.
• Proactively researches information about clients' advertising needs (e.g., advertising key performance indicators [KPIs]) to learn more about their competition and market trends. Identifies opportunities to drive optimizations and new solutions based on clients' advertising strategies.
• Presents tailored solutions based on clients' insights.
• Maintains knowledge of emerging industry trends beyond a singular product as well as of technology and key performance indicators (KPIs).
• Leverages competitive trends and shares knowledge with others as a subject matter expert.
• Embody and promote Microsoft’s and .

• Bachelor's Degree in related field AND 8+ years' experience in project management

• OR equivalent experience.

• Project Management Professional (PMP) certification.

• 4+ years financial management experience.

• Agile certification, Scrum Master, Agile Certified Practitioner (PMI-ACP), or Professional Scrum Master One (PSM1) certification.

• Drives and maintains obligations to customer across the delivery lifecycle including envisioning, solution development, delivery planning, cloud consumption and usage, delivery management. Leads or participates in steering committee meetings with strategic customers to discuss progress toward delivery success.

• Contributes to consumption activities, through others (e.g., Customer Success resources), for customers by identifying blockers to consumption goals and enabling customers, through internal teams, to get the full value of their purchases. Holds accountability for project delivery forecast.

• Collaborates with Sales to support contract setup, signature, compliance, and execution from deal approvals to invoicing and closure. Manages areas of fiscal responsibility within project portfolio, staying within budget while driving engagement profitability and risk management.

• Supports relationships with key stakeholders in the customer portfolio to ensure service delivery is on track and issues are being anticipated, identified, and managed. Communicates current view of delivery to customer stakeholders, as appropriate.

• Engages with customer stakeholders to develop partnerships, leveraging broad technical expertise. Manages escalations or ensures resolution of escalations with customer stakeholders through tailored corrective action (e.g., education) and overcomes ambiguous situations as needed. Learns to leverage project sponsors and internal network to influence stakeholders and resolve situations.

• Drives customer satisfaction by engaging with customers stakeholders in a positive manner, reviewing and analyzing customer feedback, and leveraging trusted relationships with key internal resources to act as the voice of the customer. Manages expectations with political sensitivity by leading Success Expectation discussions with customer, and documenting, executing, and monitoring through customer and partner experience (CPE).

• Adheres to project compliance standards (e.g., confidentiality, privacy) and requirements of the contract and accommodates customer compliance standards, including managing compliance-related complexities (e.g., high sensitivity to confidentiality). Champions compliance by contributing to knowledge sharing across teams to build compliance capability of others.

• Orchestrates and oversees a broad range of project metrics on midsize to large projects with high visibility (e.g., Vice President-level). Proactively ensures adherence to key performance indicators (KPIs) and provides strategic direction to drive success throughout project lifecycle.

• Proactively manages risks and issues within projects of standard complexity, leveraging technical knowledge and previous experience to evaluate risks, perform qualitative analyses (e.g., probability, impact, urgency), create risk management plans, establish processes, and work with cross-functional groups and leaders to mitigate identified risks. Contributes to recovery efforts and ensures tools are updated. Manages issue closure as a high priority.

• Ensures timely completion and quality of deliverables (e.g., documents) and tracking of agreed upon metrics for projects of standard complexity by applying quality management techniques (e.g., benchmarking, interviews) for collecting data. Uses analyses to identify solutions to systemic issues.

• Discusses and confirms Microsoft change control processes at kickoff with customer. Anticipates changes and proactively addresses by probing to ensure change can happen smoothly early in the process. Tests process before initiating formal change.

• Manages finances for projects with mid-size to large scopes and budgets by balancing funding and resources across workstreams, performing analyses, and leveraging cost management experience and expertise. Aims to reduce cost and improve delivery margin without impact to quality or customer experience and understands impact of decisions on the broader business (e.g., profits and losses [P&L], accrual-based accounting).

• Manages stakeholder communications on project health, issues, and financial performance for mid-size to large deals throughout entire project lifecycle, tailoring communications to the audience. Tracks and maintains customer deliverables.

• Demonstrates accountability for the financial health of a project or program (e.g., revenue attainment, accurate forecasting, cost management, and utilization, skills, and capacity planning). Identifies opportunities to accelerate and drive consumption and delivery. Owns and drives backlog risk management. Drives incremental business on top of existing projects and programs through next step proposals, conducts customer discussions related to next stage proposal (NSP) and other opportunities. Engages in the pursuit cycle to ensure deals are structured appropriately. Supports and contributes to rhythm of business (ROB) and Chief Financial Officer (CFO) forecasting.

• Looks for or creates opportunities to maximize timely cloud consumption through current deliveries. Identifies new opportunities with customers and facilitates follow up conversations with customers on Consumption both strategically and operational, and to accelerate delivery or prevent delivery delays.