Experience Operations Specialist jobs at Lemonade

• Oversee the execution of intricate projects within Underwriting Operations and Claims, ensuring alignment with business goals and timely completion

• Build and maintain strong relationships with key stakeholders, including leadership and Product partners, driving strategic initiatives for operational excellence

• Support comprehensive financial analysis and forecasting activities, contributing to the financial strategy of Underwriting Operations and Claims. Your insights will influence capacity and financial planning, significantly impacting the department’s financial health.

• Identify and implement continuous process improvements by leveraging feedback, data, and industry best practices

• Articulate complex ideas and project updates clearly and persuasively across f the organization

• Provide leadership and mentorship to your team, fostering a culture of professional growth and high performance. Your guidance will help develop future leaders and contribute to the ongoing growth of the Underwriting and Customers Operations teams.

• 5+ years in a similar role, within the insurance industry or in tech

• 2+ years of experience in team management or leadership

• Demonstrated success in project management, with a track record of leading complex, cross-functional projects to completion

• Advanced data analysis skills, including the ability to interpret and leverage data to make informed decisions

• Strong problem-solving skills and the ability to analyze complex issues and find actionable solutions

• A Bachelor's degree

• Exceptional communication and collaboration skills, with the ability to convey complex ideas effectively and influence stakeholders at all levels

• Ability to work remotely

• Enthusiasm about learning and adapting to the exciting world of AI – a commitment to exploring this field is a fundamental part of our culture

As an IT Specialist at Lemonade you’ll play a pivotal role in supporting and developing new processes and automations for our IT stack, including SaaS apps and our user lifecycle (onboarding, off boarding, access management).

In this role, you’ll leverage automations and generative AI to devise and implement innovative and creative solutions.

• Deliver exceptional IT support, resolving hardware and software issues, ensuring network connectivity, and providing effective remote assistance

• Build and maintain a fresh, automated employee onboarding and offboarding experience

• Implement automations to streamline IT operations, enhancing efficiency and security

• Utilize AI prompt engineering to improve the effectiveness of IT support tasks

• Develop solutions for first-level support - create informative knowledge-base articles and user-friendly self-service tools

• Take charge of our IT products, identifying opportunities for enhancements and innovation

• Lead projects from inception to completion, ensuring successful outcomes

• Stay informed on the latest IT trends and technologies

• Work collaboratively with other tech professionals to provide outstanding service to users

• 2+ years of experience in optimizing IT operations and automation with various tech stacks

• A knack for jumping into new challenges and solving them independently

• The ability to adapt quickly in a fast-paced tech environment

• A degree in computer science, IT, or related field

• A proactive attitude towards taking ownership of your work

• Strong problem-solving skills with a creative approach to bold & new solutions

• Excellent communication skills, proven ability to engage with stakeholders

• At Lemonade we welcome candidates who are enthusiastic about learning and adapting to the exciting world of technology and AI, as a commitment to ongoing growth in this field is a fundamental part of our culture

• Ability to work remotely

• Oversee the execution of intricate projects within CLX, ensuring alignment with business goals and timely project completion

• Build and maintain strong relationships with key stakeholders, including executive leaders and Product partners, to drive strategic initiatives for operational excellence

• Support comprehensive financial analysis and forecasting activities, contributing to the financial strategy of claims experience operations. Your insights will influence capacity and budgetary and financial planning, significantly impacting the department’s financial health

• Identify and implement continuous process improvements by leveraging feedback, data, and industry best practices

• Articulate complex ideas and project updates clearly and persuasively across all levels of the organization

• Provide leadership and mentorship to your team, fostering a culture of professional growth and high performance. Your guidance will help develop future leaders and contribute to the ongoing growth of the Claims Experience Operations team

• 6+ years in a similar role, within an insurance industry or mix of technology industry

• 2+ years of experience in a team management or leadership

• Demonstrated capability in project management, with a track record of leading complex, cross-functional projects to successful completion

• Advanced data analysis skills, including the ability to interpret and leverage data to make informed decisions.

• Enthusiasm about learning and adapting to the exciting world of AI – a commitment to exploring this field is a fundamental part of our culture

• Strong problem-solving skills and the ability to analyze complex issues and find actionable solutions.

• A bachelor's degree

• Exceptional communication and collaboration skills, with the ability to convey complex ideas effectively and influence stakeholders at all levels.

• Ability to work remotely

• Enthusiasm about learning and adapting to the exciting world of AI – a commitment to exploring this field is a fundamental part of our culture

• Conduct sophisticated data analysis and visualization, transforming raw data into actionable insights

• Effectively distill and communicate complex information to a wide audience on a regular basis

• Assist in the formulation, quantification, and tracking of Customer Operations metrics

• Effectively project manage cross-functional key initiatives, and communicate clearly through effective presentations and organized tracking systems

• Work with partners from Product, Business Operations, Claims Experience, Customer Experience, and Underwriting

• Become an expert in the Customer Operations organization

• 1+ years of experience in a similar role

• Advanced data analytics skills

• Comfort with ambiguity and willingness to dive into complex, unfamiliar problems

• Ability to understand database infrastructures

• Experience in the insurance industry, a plus

• Familiarity with Looker or other BI Tools (Tableau, PowerBI, etc), a plus

• Demonstrated SQL experience, a plus

• Exceptional problem-solving, communication, and collaboration skills

• Ability to work remotely

• Enthusiasm about learning and adapting to the exciting world of AI – a commitment to exploring this field is a fundamental part of our culture