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Lemonade Customer Operations Analyst United States, Oregon 416906534
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Conduct sophisticated data analysis and visualization, transforming raw data into actionable insights
Effectively distill and communicate complex information to a wide audience on a regular basis
Assist in the formulation, quantification, and tracking of Customer Operations metrics
Effectively project manage cross-functional key initiatives, and communicate clearly through effective presentations and organized tracking systems
Work with partners from Product, Business Operations, Claims Experience, Customer Experience, and Underwriting
Become an expert in the Customer Operations organization
1+ years of experience in a similar role
Advanced data analytics skills
Comfort with ambiguity and willingness to dive into complex, unfamiliar problems
Ability to understand database infrastructures
Experience in the insurance industry, a plus
Familiarity with Looker or other BI Tools (Tableau, PowerBI, etc), a plus
Demonstrated SQL experience, a plus
Exceptional problem-solving, communication, and collaboration skills
Ability to work remotely
Enthusiasm about learning and adapting to the exciting world of AI – a commitment to exploring this field is a fundamental part of our culture
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