Customer Engagement Applications Engineer Sensarray jobs at Kla in Taiwan, Hsinchu

Responsibilities

A successful candidate shall have demonstrated ability in scientific programming with strong working knowledge in computational electromagnetics (field theory) or computational geometry. Knowledge of optical modeling, scatterometry and metrology is abigplus.

Minimum Qualifications

•Ph.D. or master's degree in physics/Math/CS/EE or related fields.

•Strong background in at least one of the following areas: computational physics (electromagnetics preferred), numerical optimization, and computational geometry.

•Knowledge in computational electromagnetic (such as RCWA, FDTD and FEM) would be a plus. Knowledge in computer architecture or parallel computing is a huge plus.

•Excellent mathematical and analytical skills.

•Proficient in C/C++/C# and object-oriented programming.

•Experiences in MATLAB/Python or other algorithm prototyping languages.

•Ability to manage multiple tasks and prioritize work accordingly.

•Good oral and written English skills.

Qualifications

• Co-work with BU and Service teams to execute PSA objectives.
• Customer Engagement: Defines and executes customer specific product penetration, positioning, and market share strategies. Develops relationships with key customer technical buying influences and has a deep understanding of leading-edge photomask fabrication process and photomask related inspection/metrology technology.
• Collaborates with the RAPID Marketing and Engineering teams todevelop/position/deliverdifferentiatedproduct value and resolve customer issues.
• Has a strong understanding of the customer sales cycle and process. Jointly develops sales strategies in collaboration with account managers. Knowledge and application of KLA sales processes (Value/People, SPIN, etc).
• Able to mentor/coach/develop engineers and setup the goal which not only match business scope but also motivate team members.
• Conducting in-depth characterization and feature improvement in collaboration with different functional teams (example Productmarket/Program/Systems/Algorithms)
• Leading large Apps projects including negotiating for resources, e.g. characterization, beta testing, and gap analysis

Minimum Qualifications

• Strong background in semiconductor process technology, experienced knowledge of semi-conductor lithography process, and photomask (reticle) fabrication process
• Master degree in Engineering/Science background.
• 4-5 years of experience in mask pattern inspection field, manufacturing or equivalent combination of education and experience in process or applications engineering.
• Good presentation and proficient in project management skill.
• Able to work under stress, full of energy to own the team and able to confront multi-level challenges.
• Deal with things proactively with accountability and insightfulness.

This role is ideal for someone passionate about using software to address system-level challenges and eager to work in a multifaceted, multi-functional environment.

• Learn and understand existing software, and lead software development to achieve the project goals.
• Contribute to ongoing development, testing, and iterative software solutions improvement.
• Collaborated with interdisciplinary teams in the cleanroom environment to support software testing, tackle issues, document investigation findings, and contribute to solution implementation. Perform software issue investigation, root cause analysis.
• Conclude practical solution to address improvement of software reliability, maintainability, and performance. .
• Develop creative solutions to exciting problems rarely found elsewhere, collaborate multi-functionally with hardware, subsystem, system, manufacturing and service teams to deliver integrated solutions.
• Will spend time in cleanroom environments in performing integration and tests (50%)
• Occasional global travel to headquarter for training and supporting engineering projects (10%)

Required skills

• Multidisciplinary background in either Physical science, Mechanical engineering, Computer science, or relevant fields.
• Hands-on experience in problem-solving, demonstrate the ability to analyze and resolve issues in multi-component system involving software, hardware, and optics.
• Practical experience working with precision instrumentation, imaging equipment, or experimental setup in lab or cleanroom environments.
• Skilled in identifying, isolating, and resolving software and hardware issues during bench-level and system-level testing
• Proficient in LabVIEW for crafting and implementing software applications.
• Experience with computer vision or image analysis methodologies.
• Self-motivated with excellent communication and teamwork skills
• Possess high curiosity, be a fast learner, and have the strive to turn ideas into quality production code used in most meaningful applications

• Certified LabVIEW Developer (CLD)
• Experience in one or more programming languages such as python, C++, C#, other than LabVIEW, is a plus.
• Track record of completed team projects for solution connecting hardware and software.
• Hands-on development in semiconductor CAPEX business segment

Minimum Qualifications

Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years

Qualifications

• Perform installation of semiconductor capital equipment at customer sites locally and worldwide while ensuring the systems meet specified performance specifications.
• Activities during installation includes but not limited to setup, alignment, calibration, troubleshooting, diagnosing and repairing of highly complex capital equipment.
• Understand and troubleshoot problems in software and electronics, optics, mechanical, electro-mechanical and electro-optical systems related to the assigned system.
• Must successfully complete required and ongoing technical training to acquire a thorough knowledge of company equipment; including installation procedures and the application of diagnostic techniques and practical application of service aids.
• Prepare field service reports and daily passdowns on Installation progress and non-conformances.
• Contribute to post-activity Quality feedback initiative and improvement.
• Execute documented procedures, exercises judgment within defined procedures and recommend changes to existing process and procedures when needed.
• Represent the company to the customer and assumes accountability for customer satisfaction with allinstallation/upgrade-associatedactivities.
• Obtain all necessary international travel documents and manage their personal lives to be ready to travel overseas for extended period
• Manage personal finances to prevent disruption to scheduled activities - even when traveling for extended periods.

Minimum Qualifications

• Bachelor degree in Mechanical or Electrical Engineering or equivalentexperience.
• Knowledgeable in electronics, optics, mechanical, electro-mechanical and electro-optical systems
• Competent with the MS Office suite of applications and have knowledge of computer theory, various operating system software knowledge and networking in a Windows, Unix or Novell environment.
• Strong verbal, written and interpersonal communications skills are required.
• Ability to work in local or remote locations with domestic and international travel for average 60-70%
• Fresh graduate with the right demeanor will also be considered.

Minimum Qualifications

: Develop recipes to model complex optical applications and optimize tool performance.
: Provide escalation support to onsite field service engineers, leading and coordinating remote/local troubleshooting.
Customer Focus: Support beta installations at customer facilities and pay attention to customers’ requirements. Ensure smooth implementation and functionality. Focus mainly on TSMC and potentially other Taiwan based customers.

Travel is required. Worldwide if necessary.

: Bachelor's Degree in Engineering with at least 4 years of industry experience. MS degree in related engineering fields such as optics, materials science, and microelectronics is preferred.
: Experience as a technical specialist or application engineer in high-tech products is advantageous. Matlab/Python experience is a plus.
: Previous experience in product training is beneficial.
: Exceptional organizational, analytical, project management, and self-leadership skills. Excellent problem-solving and analytical abilities.
: Dynamic personality with superb communication and interpersonal skills. Strong inclination towards interacting with people and working effectively with different cultures.y: Proficient in English with excellent communication skills.

Minimum Qualifications

Doctorate (Academic) Degree and 0 years related work experience; Master's Level Degree and related work experience of 3 years; Bachelor's Level Degree and related work experience of 5 years

2. Assures operational quality of system equipment. Coordinates actions with customers to minimize down time.

4. Provides guidance and technical assistance to Installation Engineer on installations at customer sites or ondemonstration machines.

Minimum Qualifications

1. Fluency in both Mandarin and English

2. Strong computer skills with Windows base application, Excel / power point, and network function / database related.

3. BS/MS major in Mechanical, Electrical/ Electro-optical, Controlling Engineering, or other Computer-science related fields.

4. Good attitude on learning new technology and willing to take challenge.

5. Experience or knowledge of semiconductor manufacturing process is preferred 6. Must be a strong team player, strong analytical skill and good working habits

7. People-oriented, strong customer service focus and able to work under pressure 8. Must be willing to work in semiconductor clean room environment