Service Readiness Associate jobs at Jpmorgan in Philippines, Quezon City
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Job title (1)
Philippines
Quezon City
97 jobs found
29.07.2024
JPM
JPMorgan Service Readiness Associate Philippines, Quezon City
Develop a comprehensive, actionable, and targeted service readiness strategy around changes to people, processes, and applications. Apply a structured approach and methodology for client or employee-impacting change including communication plans,...
Handle day-to-day client inquiries and requests relating to their accounts and transactions. Resolve external and internal inquiries pertaining to J.P. Morgan’s Wholesale Payments core cash products and track and monitor...
Leading regular market meetings to update staff on operations development, product enhancements, system improvements or problems. Monitoring client reports and investigating changes in revenue, product usage, and outstanding loan issues....
Support Team Managers across ~4 teams with 25-50 non-exempt WePay specialists by communicating standards and expectations, and providing timely, constructive feedback on tasks and assignments. Drive a high-performance culture through...
Represent Commercial Banking-Manila with onshore stakeholders. Coordinate and handle escalations coming from the clients with internal organizations. Work with internal groups and segments to ensure compliance in the agreed Key...
Works in a call center environment that requires 100% phone-based customer interaction. Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers. Communicate with customers in a...
Operate as point of contact for clients on all operational issues including allocation, pre-match, settlement and post settlement events. Act as point of contact for Front office trading and Sales...
Develop a comprehensive, actionable, and targeted service readiness strategy around changes to people, processes, and applications. Apply a structured approach and methodology for client or employee-impacting change including communication plans,...
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