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JPMorgan Client Service Account Manager 
Philippines, Quezon City 
448645062

29.08.2024

As a
Client Service Account Manager within Corporate and Investment Banking, you will contribute as a part of a team or segment involved in several activities to support our service offerings including:

  • Represent Commercial Banking-Manila with onshore stakeholders
  • Coordinate and handle escalations coming from the clients with internal organizations
  • Work with internal groups and segments to ensure compliance in the agreed Key Performance Indicators
  • Manage clients’ and stakeholders’ expectations to ensure full delivery of services

Job responsibilities:

  • Develop, maintain, and broaden partnerships with internal and external Clients
  • Understand Clients’ business to predict their needs and provide appropriate solutions to become a trusted adviser
  • Promote use of self-service tools to reduce number of Client enquiries
  • Analyze payment and associated activities in order to identify efficiencies
  • Identify opportunities for product development and enhancement, and escalate potential risk associated with Client activities
  • Close collaboration with Service teams Globally to assist with proactive client support initiatives and analysis
  • Provide support to Service teams in the preparation of documentation, mandate reviews, client communications and metrics for clients

Required qualifications, capabilities and skills:

  • Minimum of 3 years of experience in Client Service or Relationship Management
  • Excellent verbal and written communication skills
  • Attention to detail and accuracy is an essential requirement as there are a number of varied processes that are undertaken across the group, adaptability and flexibility are also key skills for this role
  • Ability to work to deadlines and good time management skills are required as the team have a number of production tasks set at specific times of the day and the deadlines must be adhered to and controls exercised as documented in procedures
  • Act with a high sense of urgency and integrity
  • Work effectively with a team and self sufficient
  • Ability to develop and mobilize internal networks and resources

Preferred qualifications, capabilities and skills:

  • A full working knowledge of NYDDA, MCAS, FTS, PRPC & TLM would be an advantage
  • An understanding of Treasury Services products, processes and risk policies would be advantageous