As a
Client Service Account Manager within Corporate and Investment Banking, you will contribute as a part of a team or segment involved in several activities to support our service offerings including:
- Represent Commercial Banking-Manila with onshore stakeholders
- Coordinate and handle escalations coming from the clients with internal organizations
- Work with internal groups and segments to ensure compliance in the agreed Key Performance Indicators
- Manage clients’ and stakeholders’ expectations to ensure full delivery of services
Job responsibilities:
- Develop, maintain, and broaden partnerships with internal and external Clients
- Understand Clients’ business to predict their needs and provide appropriate solutions to become a trusted adviser
- Promote use of self-service tools to reduce number of Client enquiries
- Analyze payment and associated activities in order to identify efficiencies
- Identify opportunities for product development and enhancement, and escalate potential risk associated with Client activities
- Close collaboration with Service teams Globally to assist with proactive client support initiatives and analysis
- Provide support to Service teams in the preparation of documentation, mandate reviews, client communications and metrics for clients
Required qualifications, capabilities and skills:
- Minimum of 3 years of experience in Client Service or Relationship Management
- Excellent verbal and written communication skills
- Attention to detail and accuracy is an essential requirement as there are a number of varied processes that are undertaken across the group, adaptability and flexibility are also key skills for this role
- Ability to work to deadlines and good time management skills are required as the team have a number of production tasks set at specific times of the day and the deadlines must be adhered to and controls exercised as documented in procedures
- Act with a high sense of urgency and integrity
- Work effectively with a team and self sufficient
- Ability to develop and mobilize internal networks and resources
Preferred qualifications, capabilities and skills:
- A full working knowledge of NYDDA, MCAS, FTS, PRPC & TLM would be an advantage
- An understanding of Treasury Services products, processes and risk policies would be advantageous