Technology Delivery Director - Latam Payments jobs at Jpmorgan in Argentina, Buenos Aires

As a Control Manager within the Legal Oversight & Controls team, you will play a pivotal role in supporting and further enhancing the Legal department’s control environment. This position requires expertise in risk and control management, including real-time detection of control issues, escalation processes, root cause analysis, and remediation strategies. You will have the opportunity to both utilize and assess AI and machine learning applications and will also focus on the data risk control environment.Your knowledge of risk management principles, practices, and theories will enable you to promote innovative solutions in a dynamic and evolving risk landscape.

Job Responsibilities:

• Serve as a trusted control advisor to Legal department personnel and management, providing assistance and guidance in adhering to the operational risk framework and implementing controls to effectively mitigate operational risk.
• Provide support for the execution of risk and control assessments, including identification of control breaks and resolutions to minimize financial loss, regulatory exposure, and reputational risk.
• Partner with the Legal department’s Chief Data and Analytics office to implement policies/standards and assess controls over the implementation of AI/ML and oversight of data controls
• Partner with process owners to be execute on firmwide programs, e.g. data risk management, privacy, legal obligation mapping to processes and risk, compliance and operational risk assessments,
• Engage with partners in the lines of business that Legal supports and our attorneys, risk, compliance, audit, technology, and control partners to mitigate operational risk.

Required Qualifications, Capabilities, and Skills:

• Bachelor’s degree or equivalent experience.
• Five+ years of relevant risk and control assessment experience in financial services, risk management, audit, quality assurance, compliance, or relevant discipline.
• Ability to probe and question in order to understand the operational risk environment within Legal with an eye to designing and implementing controls
• Understanding of data risks (data use, protection, quality, storage and retention), management and controls
• Possess a sense of urgency, intellectual curiosity, flexibility in shifting and competing priorities and deliverables, problem-solving skills.
• Effective communication and interpersonal skills to interact confidently with various levels of employees and managers throughout Legal and the firm.
• Advanced Microsoft Office Suite (Word, Excel, PowerPoint.

Preferred Qualifications, Capabilities, and Skills:

• Process/workflow evaluation and documentation experience.
• Knowledge of JPMC CORE framework a plus.

Merchant Services, a global payment processor, ensures that more than $1.4 trillion in transactions move seamlessly each year from consumer to bank and back to its 300,000 merchants.

As a Technology Operations team member, you will serve as liaison between Operations and the Technology Support groups. Working in Technology Operations means you'll use customer service skills and both creative and critical thinking skills while supporting merchants.

Key Responsibilities:

• Document, track, and research merchant technology reported issues called into the Technology Operations Support hot-line
• Research and resolve issues escalated from Technology Operations internal alerts, Help Desks, Support Groups and other departments
• Provides accurate problem identification, ticket documentation and customer/vendor dialogue
• Provides activity, progress and status reports to management and keeps management posted of any critical issues
• Weekend support requirement and will involve support on Sat or Sun as part of shift based coverage.

Qualifications:

• Self-Starter with the ability to identify, troubleshoot, and skilled in problem solving and decision making
• Proven ability to multi-task, prioritize and attention to detail in a fast paced ever changing environment
• Strong interpersonal skills, including verbal, written, and listening skills in English with the ability to influence and lead others
• Ability to interact with individuals on all organizational levels
• Establishes strong working relationships with team members and across functions
• Ability to communicate with technical and non-technical customers
• Able to work under pressure to resolve issues affecting the production services
• Excellent analytical skills

Additional proffered (not required) skills:

• Professional experience in a large-scale, high availability, fast paced, distributed environment
• Understanding of monitoring tools
• Experience in Linux, Stratus, Control-M, Tandem and operating system functionality. Admin skills a big plus
• Experience with Tandem batch processing, including submitting jobs and validating data
• Knowledge of relational databases
• Unix shell scripting such as ksh, Perl or Python
• Basic knowledge of networking technology
• Amazon Web Services

As a Business Analyst in Sales Success, you will be instrumental in harmonizing sales support efforts with strategic goals through comprehensive data analysis and engaging presentations. This position involves analyzing sales data, developing metrics, and providing insights to drive sales performance and success. This position requires a dynamic and analytical leader who can support the Sales Success Leader in driving strategic initiatives, enhancing internal communication, and delivering impactful presentations. This role will require strong data analysis skills and the ability to translate insights into actionable strategies.

Job Responsibilities:

• Collaborate with sales success leadership to identify key performance indicators (KPIs) and develop metrics to measure sales success.
• Conduct comprehensive data analysis to identify trends, opportunities, and areas for improvement. Utilize data-driven insights to support decision-making and strategic planning.
• Provide regular reports and dashboards to Sales Success management, highlighting key insights and recommendations.
• Work closely with cross-functional teams to ensure alignment and integration of sales success strategies with overall business objectives.
• Monitor and evaluate the effectiveness of sales success initiatives and programs, providing feedback and recommendations for improvement.
• Coordinate and drive the operating cadence on sales success meetings and presentations, providing analytical support and insights.
• Support the development and execution of business plans and strategies to achieve sales success targets and objectives.
• Lead or participate in special projects and initiatives aimed at enhancing sales effectiveness.
• Create compelling presentations that effectively communicate strategic initiatives, performance metrics, and key insights to internal stakeholders.
• Enhance internal communication within the Sales Success team by developing clear and concise messaging that supports strategic goals. Facilitate collaboration and information sharing across departments to ensure consistent messaging and alignment with stakeholders across the payments organization.

Required Qualifications, Skills and Capabilities:

• 5+ years of relevant work experience
• Proven experience in a business analyst role
• Experienced in sales or sales effectiveness efforts
• Strong problem-solving skills and attention to detail
• Strong analytical skills with the ability to interpret complex data and provide actionable insights
• Ability to work collaboratively with cross-functional teams
• Excellent presentation and communication skills, with the ability to convey complex information clearly and effectively
• Demonstrated experience in project management and strategic planning
• Ability to work collaboratively with cross-functional teams and build strong relationships with stakeholders
• Proficiency in data analysis tools and software, such as Excel, Tableau, or similar platforms
• Strong leadership skills with the ability to drive change and influence outcomes

Preferred Qualifications, Skills and Capabilities:

• Experience in a business analyst role within a sales or strategic planning environment

Job Responsibilities:

• Support global applications customers within the production environment, including an extensive and practical understanding of the application
• Maintain global relationships with various other support teams as well as business users.
• Perform timely escalation of critical production environment incidents and proactively identify patterns of recurring incidents to improve service capabilities.
• Develop and utilize core tools and processes to perform daily function whilst improving day to day practices for the global production management group.
• Adopt a DevOps culture to accomplish final solutions to repetitive problems.
• Interface with Business users as necessary for defining requirements and streamlining design.
• Modify and enhance existing system to incorporate new functionality and to optimize them for performance.
• Provide production support by identify root cause and propose solutions.
• Establish working relationships with various application teams and key team members and across the technology organization as appropriate.

• Interact with different business groups like Product Control, Finance, Market Risk, Front-office and Middle-office users.

Required qualifications, capabilities, and skills

• 1+ years of experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services
• Familiarity with applications or infrastructure in a large-scale technology environment on-premises or in the public cloud
• Strong analytical skills.
• Client Oriented.
• Solid Organizational skills; detailed oriented and great reading comprehension.
• Capable of handling changes/uncertainty by quickly adapting to new processes.
• PL/SQL or SQL.
• Knowledge in Git, Unix, Linux, Java
• Basic knowledge of AWS, CloudWatch and Datadog

Preferred qualifications, capabilities, and skills

• Exposure to one or more general-purpose programming languages or automation scripting
• Exposure to Information Technology Infrastructure Library (ITIL) framework