JPMorgan Technology Support Analyst 

Argentina, Autonomous City of Buenos Aires, Buenos Aires 

483207997

Job Responsibilities:

• Support global applications customers within the production environment, including an extensive and practical understanding of the application
• Maintain global relationships with various other support teams as well as business users.
• Perform timely escalation of critical production environment incidents and proactively identify patterns of recurring incidents to improve service capabilities.
• Develop and utilize core tools and processes to perform daily function whilst improving day to day practices for the global production management group.
• Adopt a DevOps culture to accomplish final solutions to repetitive problems.
• Interface with Business users as necessary for defining requirements and streamlining design.
• Modify and enhance existing system to incorporate new functionality and to optimize them for performance.
• Provide production support by identify root cause and propose solutions.
• Establish working relationships with various application teams and key team members and across the technology organization as appropriate.

• Interact with different business groups like Product Control, Finance, Market Risk, Front-office and Middle-office users.

Required qualifications, capabilities, and skills

• 1+ years of experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services
• Familiarity with applications or infrastructure in a large-scale technology environment on-premises or in the public cloud
• Strong analytical skills.
• Client Oriented.
• Solid Organizational skills; detailed oriented and great reading comprehension.
• Capable of handling changes/uncertainty by quickly adapting to new processes.
• PL/SQL or SQL.
• Knowledge in Git, Unix, Linux, Java
• Basic knowledge of AWS, CloudWatch and Datadog

Preferred qualifications, capabilities, and skills

• Exposure to one or more general-purpose programming languages or automation scripting
• Exposure to Information Technology Infrastructure Library (ITIL) framework