Principal Business Operations jobs at Intuit in United States, San Diego

Access to data is critical to delivering and scaling personalization for marketing campaigns. Data Catalysts will use their robust technical and data skills, knowledge of Intuit’s products and data producers, business and analytical acumen to deliver attribute clarity and availability, improved campaign delivery and reduced dependency on product managers and product developers. Responsibilities include:

• Lead translation of marketing use cases to technical data requirements to enable data ingestion process (domain source → marketing systems/platforms)
• Identify data sources with entity stewards for consumption, accuracy and cleanliness. Includes creating SQL data queries based on requirements to enable shovel ready onboarding
• Ensure clarity on data derivation based off source and use cases coordinating across engineering teams to ensure SLA’s and requirements are met
• Manage data onboarding ingestion process and self-serve data ingestion across multiple pipelines and engineering teams to enable audience creation for personalization campaigns
• Own data validation including monitoring data pipelines, data freshness and consistency for marketing campaigns and targeting
• Improve Operational Excellence by establishing runbooks and documentation sharing best practices with partners to multiply data literacy

• 5-7 years professional experience working with marketing data, onboarding/transformation data, managing movement of marketing data, marketing analytics (technical data analytics experience a plus)
• Must have experience in SQL working with JSON files and data
• Additional expertise in marketing technologies such as: Adobe suite (big plus), customer data platforms, CRM automation platforms, data management platforms, advertising media (eg Google and Facebook)
• Preferred JIRA management
• Excellent communicator capable of conveying complex information in a clear and concise matter, raising risks to senior management and broader org
• High caliber of operations to create world-class velocity solving problems and customer issues as they arise managing processes and solutions
• Bachelor’s degree in Marketing, Data Science, Data Analytics, Computer Science, or related field; Master’s degree preferred

• Customer Champion
• Strategic Outreach : Collaborate with the analytics team to identify and target high-value prospects for the Lighthouse program. Develop and execute compelling outreach campaigns across various channels (email, phone, etc.) to engage potential customers.
• Relationship Deepening : Develop and implement a comprehensive customer engagement model specifically for the Lighthouse program, focused on building long-term relationships and fostering customer loyalty. Continuously engage with customers, demonstrating value, gathering feedback, and identifying opportunities for deeper integration and growth.
• Success Story Development : Identify and cultivate high-impact customer success stories within the Lighthouse program to showcase the positive impact of Intuit products. Collaborate with marketing to develop compelling narratives and prepare customers for participation in case studies, testimonials, and Intuit events.
• Feedback Champion : Establish a systematic process for gathering and analyzing customer feedback specifically from Lighthouse participants. Proactively share insights with internal teams to inform product development, refine the Lighthouse program, and advocate for customer needs.
• Action-Oriented & Organized : Track all touchpoints meticulously, ensuring accurate records of interactions, needs identified, and next steps. Stay on top of follow-ups, ensuring no opportunity slips through the cracks.

• Customer-Centric Mindset : A genuine passion for understanding and advocating for customer needs. Proven ability to build strong relationships and establish trust.
• Experience : 5+ years of experience in a senior level customer-facing role, ideally within a sales, business development, or customer success capacity.
• Communication Prowess : Exceptional written and verbal communication skills. You're able to clearly articulate value propositions, craft compelling emails, and build rapport through phone conversations.
• Analytical Mindset : Comfortable interpreting data to inform your outreach strategies and track progress against goals.
• Self-Starter : You're proactive, resourceful, and take initiative. You're able to manage your time efficiently and thrive in a fast-paced environment.
• Passion for People : You genuinely enjoy connecting with others, understanding their needs, and fostering relationships.
• Bonus Points:
  • Experience with CRM systems (e.g., Salesforce, HubSpot)
  • Familiarity with marketing automation tools
  • Knowledge of Intuit suite of products and ecosystem
  • Familiarity with solution consulting

We are seeking a
Principal Software Engineerwith deep expertise in compilers, programming language design, and virtual machine technologies (JVM, CLR, or similar). In this critical role, you will lead the evolution of our tax development languages, enabling a future where AI is deeply integrated into both the tax development lifecycle and runtime systems.

You'll drive innovation at the intersection of language technology and AI, helping us transform how complex tax solutions are designed, developed, and delivered.

• Lead the architecture, modernization, and implementation of compiler and runtime technologies, working with proprietary and general-purpose language environments.
• Evolve our language ecosystem to integrate seamlessly with AI-driven workflows and intelligent tooling.
• Design and enhance programming language features with a focus on enabling AI-assisted development, runtime optimization, and future scalability.
• Collaborate with AI/ML teams to define how language constructs and runtimes interact with AI models and services.
• Drive technical decision-making across compiler optimization, code generation, language evolution, and runtime systems.
• Research emerging trends in AI, compilers, and software engineering to keep our platform on the cutting edge.
• Mentor engineers and champion technical excellence across the organization.
• Produce high-quality, maintainable code and detailed technical documentation.Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is:

  Southern California $242,000 - $327,500This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at

• 10+ years of professional software engineering experience.
• Deep expertise in compiler design , programming language theory , and runtime systems .
• Hands-on experience working with JVM , CLR , or other modern virtual machine technologies.
• Strong programming skills in C++, .NET, Java
• Solid understanding of software performance optimization, memory management, and concurrency.
• Experience with modern software engineering practices (version control, CI/CD, testing frameworks).

We are looking for leaders for whom operations is a towering strength, who have deep experience kicking off initiatives and landing them on the ground. You are an athlete who will wear many hats and work across teams to deliver tangible outcomes. You will engage senior leaders in highly matrixed organizations, consistently show a bias for action driving execution and above all, delivering delightful experiences to our experts, operators and customers. This role requires a tech-savvy professional with strong experience in AI and a track record of leveraging AI for improving efficiencies within BSA processes.

• Drive Operational and Services Scaling Rigor: Champion an operational excellence mindset, leading the delivery of capabilities to enable new live service offerings. Drive operational efficiencies through process automation, re-engineering, and strategic analysis of business processes
• System Requirements & Solution Design: Identify and champion software system requirements, facilitate solution design, and develop/execute test plans to support product management.
• Cross-Functional Innovation & Leadership: Drive cross-functional readiness for operational support of innovations, adopting a startup mindset to pivot and solve emerging issues. Inspire and align teams to execute complex innovation plans, translating strategy into prioritized initiatives. Provide steady leadership amidst uncertainty and aggressive deadlines.
• Team Leadership & Development: Lead, mentor, and develop a team of Business Systems Analysts, fostering high performance and continuous learning.
• Roadmap Synchronization & Vision: Drive synchronization of offering and process roadmaps across multiple years, supporting leadership and business process owners in building a shared vision and plan for enterprise-wide solutions. Synthesize and prioritize requirements, assessing impact across core business processes to develop validation and shared vision for roadmaps.
• Customer-Centric System Solutions: Lead the development and execution of customer-centric system solutions, based on a deep understanding of customer behaviors, objectives, and trends. Drive the delivery of targeted, actionable experience recommendations that positively impact the business across the entire customer journey.
• Business Process Reengineering (BPR) Leadership: Lead and guide the BPR function, overseeing initiatives from planning to post-implementation, ensuring effective stakeholder management, team coordination, and risk mitigation. Support BPR leaders in process analysis, KPI tracking, and partnering with development and product management teams to deliver impactful systems capabilities.

• Strategic Systems Thinker: Facilitate the configuration and requirements of software application capabilities to achieve speed and scale. Possess a detailed understanding of system and process interconnections, including how people and platforms interact.
• Operational Excellence Leader: Deliver services and operations efficiently at large scale with speed, certainty, and security, demonstrating an operational excellence mindset.
• Experienced BSA Professional: Bring 5+ years of experience as a BSA leader in software development or operations within a technology-driven or rapidly evolving supply chain organization.
• SDLC and Business Analysis Expert: Demonstrate strong experience across all phases of the Software Development Life Cycle (SDLC) processes, coupled with robust business analysis skills (planning, feasibility assessments, requirements development, testing, problem-solving).
• Process Improvement Driver: Utilize advanced knowledge of business process redesign principles and techniques to drive process improvements and solutions across multiple enterprise areas.
• Data-Driven Innovator: Employ strong analytical skills to synthesize complex business requirements into scalable solutions aligned with organizational strategy. Proficiently use analytics tools to identify patterns, translate data into actionable insights, and leverage data to explore innovation and influence stakeholders.
• AI and GenAI Acumen: Possess experience with AI technologies for process improvement and efficiency gains in BSA processes. Possess advanced knowledge of GenAI technologies and their application to solve business problems, actively assessing technology and process trends for strategic alignment.
• Collaborative Influencer: Thrive in a matrix environment, demonstrating the ability to influence and cultivate strong partnerships at all levels.
• Essential Qualities: Exhibit maturity, high judgment, negotiation skills, analytical talent, and leadership.
• Education: Hold an undergraduate degree in computer science, information systems, engineering, or a business discipline. An MBA or advanced degree is preferred.
• Bonus Experience: Prior experience as a Business Process Reengineering Architect and/or Business Process Reengineering Program Manager is a plus.
• Strategic Leadership & Planning:
  • Define the overall strategic vision for business systems and capabilities within Customer Success, ensuring alignment with Intuit’s strategic goals.
  • Guide and empower a team of Principal BSAs and other BSAs in developing and executing long-term capability roadmaps.
  • Oversee the portfolio of business problems addressed by the team, ensuring solutions align with business priorities and strategic direction.
• Project & Program Oversight:
  • Provide oversight and guidance for system-related projects, from initial problem analysis and business case development through to detailed requirements, solution design, and deployment.
  • Ensure the team effectively gathers end-user feedback and integrates it into solution design and development.
  • Facilitate efficient execution, remove roadblocks, and ensure projects are delivered with urgency, quality, and business impact.
• Stakeholder Engagement & Communication:
  • Collaborate effectively with senior leadership, engineering, product management, design, analytics, and Customer Success business partners to align on strategies and gain buy-in for initiatives.
  • Ensure the team effectively translates complex technical concepts into clear business insights for various audiences.
  • Represent the team's work and progress in high-level discussions and presentations to senior leadership.

You’ll be at the center of driving clarity, prioritization, and execution across a diverse portfolio of initiatives that align with the broader enterprise goals. This is a high-visibility role, ideal for someone who brings a strong blend of operational excellence, strategic mindset, and people-first leadership.

Operational Strategy & Planning

• Lead annual and quarterly operational planning processes, aligning priorities with enterprise objectives and GSP’s strategic roadmap.
• Develop and manage OKRs and success metrics to ensure focus and accountability across the team.

Program & Initiative Execution

• Drive end-to-end delivery of high-impact, cross-functional initiatives from scoping to implementation.
• Establish frameworks and scalable processes for effective program governance, progress tracking, and risk mitigation.

Project Prioritization & Portfolio Management

• Partner with the Chief of Staff, PMO leader and GSP leaders to assess and prioritize project investments that deliver measurable business value.
• Maintain visibility and alignment across key workstreams to ensure resources are focused on the most critical outcomes.
• Operationalize reporting out of projects, RTB and Change the Business that impact Input Goals, Big Bets and True North objectives.

Planning and Performance

• Lead the development and integration of strategic and operational plans across GSP, ensuring strong alignment with company-wide objectives.
• Drive continuous performance evaluation through robust planning models, capacity assessments, and KPI frameworks that measure both operational delivery and business value.
• Partner with Finance, PMO, and business unit leaders to translate plans into actionable roadmaps, resource allocations, and investment strategies.
• Monitor and adapt plans based on business shifts, helping the organization remain agile and focused on the highest-impact outcomes.
• Support quarterly and mid-year performance reviews with data-driven insights and narratives that inform leadership decisions and improve execution discipline.

Budget Planning, Forecasting, and Adjustments

• Lead the comprehensive budget planning process, developing detailed forecasts, and managing ongoing budget adjustments in close collaboration with finance and departmental leads to ensure fiscal responsibility and strategic resource allocation.
• Maintain rigorous oversight of financial performance, regularly analyzing variances against forecasts, and proactively implementing necessary adjustments to align spending with operational needs and overarching business objectives.

Operational Health Metrics & Reporting

• Design, implement, and manage operational health metrics and performance dashboards that provide transparency into team effectiveness, project health, and business impact.
• Build and deliver regular reporting cadences (monthly, quarterly, ad hoc) to leadership and cross-functional partners to drive accountability and inform decision-making.
• Use data and insights to proactively identify risks, highlight wins, and recommend improvements to operating models and workflows.

Stakeholder Engagement & Influence

• Build strong, trusted relationships across GSP, Finance, Tech, and other enterprise teams.
• Communicate complex plans and progress clearly and persuasively with executives and stakeholders at all levels.
• Develop and implement strategies and planning models that accelerate decision-making to drive performance, achieve sustained YoY growth, and ensure target delivery.

Culture & Connected Leadership

• Foster a culture of collaboration, inclusion, and continuous improvement within your team and across partner functions.
• Lead with empathy, curiosity, and influence—demonstrating a strong ability to connect strategy to people and execution.

• 8+ years of experience in Strategic Program Management, or a similar function—preferably within a matrixed, fast-paced tech environment. Experience with Procurement operations, Purchasing, Accounts Payable, Supplier Data Management, Strategic Sourcing, Source to Contract, and 3rd party risk management.
• Customer obsessed- gets inspired by the customer problem and partners with process owners to inspire changes, or education and outreach
• Proven ability to drive operational excellence and lead complex, cross-functional programs from concept to completion.
• Strong strategic thinking skills, with the ability to connect the dots between data, strategy, and action.
• Excellent communication, stakeholder management, and executive influence skills.
• Comfortable working with ambiguity and pivoting priorities as needed to align with enterprise needs.
• Influences and drives decisions by crafting a clear point-of-view that includes options, proposed data-backed recommendations, and rationales.
• Proactively identifies obstacles, helps develop recommendations for resolution, and quickly escalates to leaders.
• Exhibits high levels of judgment, innovation and creativity; is a strategic thinker
• Effective use of inquiry and advocacy to work through barriers
• Ability to work independently as well as lead and collaborate in cross-functional teams
• Strong organizational and time management skills

This position requires a strong background in both AI Technology and Sales Operations, as well as the ability to drive complex, cross-functional projects from concept to execution. You will be responsible for defining AI priorities that align with sales objectives, leading the development of AI-powered tools, and ensuring their successful adoption and ongoing optimization within the Sales team. As a result, this role requires a self-starter who is comfortable taking initiative, operating independently, and achieving results in a cross-functional environment. The ideal candidate possesses strong analytical skills and can translate findings into concrete automation and efficiency initiatives. Additionally, the candidate should be comfortable working in a fast-paced, ambiguous environment where they can adapt, prioritize, and execute business outcomes with operational rigor.

You will collaborate directly with cross-functional teams in Sales, Marketing, Product, and Analytics. This role requires end-to-end ownership of our AI For Sales objectives, either by leading initiatives directly or by influencing outcomes through others. Your strong relationship-building, influencing, and communication skills will help you succeed.

• AI System Design: Oversee the design and integration of AI tools that enhance sales processes, such as lead scoring, sales forecasting, pipeline management, and customer insights. Ensure seamless integration of these tools into existing sales systems and workflows.
• AI Opportunity Identification: Identify key opportunities for AI-driven enhancements in sales processes, performance metrics, and customer engagement.
• AI Project Portfolio Management: Manage multiple AI projects simultaneously, overseeing timelines, resources and deliverables. Drive project prioritization, address portfolio risks and ensure that initiatives are completed on time and in line with business requirements.
• AI Project Execution: Lead the design, development, and deployment of top priority AI applications tailored to the sales function, defining business requirements, ensuring that solutions address core business needs and drive tangible outcomes in sales efficiency and performance.
• Performance Monitoring & Management: Establish KPIs to track the performance of AI applications, and continuously analyze their impact on sales outcomes. Use data-driven insights to make adjustments, continuously optimize and improve AI effectiveness over time.
• Thought Leadership: Stay up to date with the latest AI trends and technologies and share insights with senior leadership to continuously evolve the AI strategy in alignment with industry best practices.

Bay Area California $178,000 - 241,000

Southern California $161,500 - 218,500

• Bachelor’s Degree in a numerate or business related subject (Business Management, Finance, Statistics, Finance, Computer Science, Information Systems, etc.).
• 7+ years of experience in roles such as Product Management, Technical Product Management, Business Operations, or Consulting.
• Extensive experience in process design, standardization & continuous improvement, with the ability to translate business needs into actionable priorities.
• Track record of working directly with Internal Product teams on the design and implementation of internal tool development projects and/or 3rd party solutions.
• Proven experience in setting and executing AI strategies, ideally within the context of a sales or customer-facing function.
• Strong understanding of enterprise sales processes, CRM systems such as Salesforce, and tools with experience in implementing AI-driven solutions to enhance sales productivity and outcomes.
• Proven experience working independently, to manage multiple projectssimultaneously and to drive initiatives in a cross-functional environment.
• Excellent communication and leadership skills, with the ability to influencestakeholders and lead cross-functional teams.
• Proven stakeholder management experience – including managing multiple partners simultaneously, particularly across Sales and Product organizations.
• Proficient in data analysis and presentation tools with a knack for conveying complex information clearly to general audiences.

• Operating Rhythm and Process Optimization : Establish and maintain an effective operational rhythm across the organization and with outsourced partners, designing and refining scalable processes to drive accountability, consistency, and performance.
• Strategic Planning & Execution Support : Partner with Expert Services leadership to translate strategic goals into actionable plans. Setup governance and align work across organizations to ensure smooth execution in lockstep with dependent teams and broader Customer Success priorities. Drive and curate updates (slides / written narratives) to the senior leadership team articulating the strategy and progress updates.
• Performance Management : Define and track key performance metrics to assess the health of the Expert Services organization. Use data insights to drive improvements and present findings to leadership to support informed decision-making and improvement plans, both within the organization and outsourced partners.
• Cross-Functional Coordination : Act as a liaison between Expert Services and other functions across Customer Success, Product Management, Finance, and HR to ensure alignment on priorities and joint initiatives to achieve shared goals.
• Transformation Initiatives : Hands-on manage high impact transformation initiatives that improve our effectiveness as an organization.

• Experience : 5+ years in business operations, strategy, or a related field. Proven experience supporting executive leadership and optimizing operational efficiency.
• Operational Expertise : Skilled in developing and refining processes and operational rhythms that ensure accountability and drive business performance.
• Analytical & Problem-Solving Skills : Strong ability to interpret data and drive decisions based on insights.
• Customer-Centric Mindset : Committed to enhancing customer experience through efficient, high-quality expert experiences.
• Collaboration Skills : Exceptional communication and interpersonal skills, with experience building cross-functional relationships and influencing without authority.
• Business Communication & Storytelling: Able to synthesize insights and activity from complex areas into strategic narratives (written documents and slides) for C-level audiences.