Manager Communications Nyse jobs at Intercontinental Exchange - Ice in United States, New York

Responsibilities

• Assist with the management and execution of all logistical and operational aspects for digital and in-person events.
• Collaborate with key stakeholders to plan, manage and execute hosted events, sponsored events and webinars across the company.
• Help negotiate and facilitate value for money contracts with event venues, hotels, caterers/restaurants, audio visual vendors, etc. in conjunction with procurement. Ensure maximization of value across all external events.
• Partner with Growth Marketing, Social and Content Teams to repurpose content and help extend the life of events.
• Understand cross-company business objectives to help establish and maintain strong event marketing presence.
• In collaboration with the marketing team, manage and maintain event marketing budgets and closely manage expenses for listed company, proprietary and partnered events.
• Partner and collaborate with business units and external parties through transparency and constant communication, as well as timely responses to all inquiries and requests.
• Identify and communicate areas for improvement including process and cost efficiencies and strategic alignment across departments.

Knowledge And Experience

• Bachelor’s degree
• 5+ years of experience in corporate events management
• Positive attitude and strong people person
• Experience in webinar management
• Demonstrates exceptional understanding of events and customer experience.
• Exceptional analytic, project management and organizational skills; the ability to juggle multiple demands, manage shifting priorities, and meet deadlines
• Excellent verbal and written communication skills with the ability to adapt tone and approach based on specific audiences
• Demonstrated success with developing positive relationships with clients, other third parties and internal partners
• Experience with content creation and agenda development preferred
• Ability to work in a highly collaborative environment and as part of a cross-disciplinary team, able to teach and train junior colleagues
• Demonstrated problem solving ability and negotiation skills
• Experience using ON24, Zoom, Eloqua, Salesforce, Monday.com and other marketing tools a plus

Job Purpose

This individual will be responsible for driving the product vision and executing short-term development that aligns with that longer-term vision. The individual will collaborate with Development, Evaluations staff, Data Science, and Business Development teams on product requirements, design, documentation, and content enhancement strategies. This role will require the ability to manage multiple concurrent efforts and must effectively operate in a fast-paced, hands-on, and dynamic business environment where new business opportunities are pursued quickly.

Responsibilities

• Develop a deep understanding of the respective products’ competitive landscape and ICE’s current strengths and weaknesses.
• Gather client feedback, either directly or through internal sources, to ensure product vision will meet client needs.
• Identify gaps and enhancements needed to strengthen the content offering.
• Partner with the Evaluation Staff / Business Analysts / Data Science teams to develop the respective roadmaps and strategies and collaborate on how to maximize product ROI.
• Assist in the analysis of current results and quantify effectiveness of development enhancements.
• Manage the Business Analyst process of gathering detailed functional requirements and/or technical specifications.
• Responsible for working with downstream interfaces to ingest any new or enhanced content.
• Partner with product marketing, business development, and sales teams to help successfully bring products to market.
• Oversee the creation of product documentation and materials for PreSales, Sales, and Account Management to raise awareness, train, and demo the capabilities to clients and other partners.

Knowledge and Experience

• Undergraduate degree in Finance, Economics, Math, Engineering, or Technology.
• Demonstrated ability to understand financial market clients' needs, specific around portfolio management, trading functions, middle and back-office functions.
• Proficient in large data analysis, data modeling, and query languages such as SQL or Python
• Strong knowledge of the financial data industry
• Knowledge of agile and conventional project management methods, standards, and processes
• Comfortable working in a fast-paced environment with a willingness to learn new things and tackle a range of challenges and blockers as they arise.
• Ability to work on a project and bring to completion with minimal guidance.
• Strong communication and stakeholder management skills with an ability to build strong relationships across the organization.
• Strategic thinker with the ability to see the big picture but also can execute tactical day-to-day tasks and projects.

Responsibilities

• Develop a strong understanding of the Mahwah ecosystem including the ICE-owned colocation facility, the community (trading participants, vendors, carriers, service providers), the ICE Global Network offering and the regulatory environment.
• Take ownership and manage the suite of IGN colocation products offered in Mahwah and ensure competitiveness, value-add and compliance. Supervise projects and product launches, report key timelines to management and escalate when needed.
• Build and maintain strong relationships with key internal stakeholders involved in the management of the Mahwah facility (datacenter teams, network teams, NYSE business, NYSE technical teams, SIAC, legal and regulatory teams). Monitor changes (technical, regulatory, financial) impacting the IGN offering. Manage communication (internal / external), documentation update, and ad-hoc requests to support the business.
• Monitor and build knowledge about third-party colocation facilities across the globe to understand offerings, best practices and trends. Identify opportunities and risks to bring to management’s attention.
• Develop a strong understanding of the IGN connectivity solutions (Ethernet ports, Cloud-based, SDN-based, etc.) and manage the global offering in collaboration with the wider IGN product team. Identify improvements, enhancements, adjustments and gaps, and work with the relevant team on the execution plan.
• Identify new solutions (or enhancements) and bring them to market
  • Work with engineering on new technical solution (high-level-design) and associated costs
  • Build business case with full P&L and present to senior management
  • If approved, lead the go-to-market plan and supervise the launch:
    • Validate the technical solution with engineering (low-level design)
    • Define the product and work on commercial strategy and pricing
    • Join the project steering committees, report back key information to senior business management
    • Deliver collateral documents (internal/external). Train Sales and Pre-Sales teams.
    • Work with marketing on PR, social media and campaigns
    • Supervise the launch and work very closely with Sales to analyze feedback and manage adjustments if needed
    • Set KPIs to measure success and performance of new products, and report KPIs to senior management
• Meet with IGN customers during QBR-type events. Capture, analyze, translate and transmit feedback. Build business cases when opportunity arises. Walk customers through IGN initiatives and roadmap.
• Engage with third parties and partners for existing and new products. Attend industry events. Monitor technologies (change, trend, new development) relevant to the business.
• Act as Subject Matter Expert for connectivity and colocation solutions, contribute to RFPs or ad-hoc opportunities and support the Sales team.
• Collaborate with the wider IGN product team on the third-party CSPs (Content Service Providers) available on the network. Monitor changes (technical, financial, legal), translate those changes into internal projects or activities, oversee IGN readiness and communication (internal and customers).

Knowledge and Experience

• University degree, preferably in technology, engineering, or business
• 6+ years of experience in a product role or as a technical expert dealing with financial network services or related sectors. Ideally, the candidate would have worked for a trading venue or a financial market service provider (Extranet, ASP, ISV) and has experience and exposure to the following:
  • Market participants, exchanges, and alternative trading systems
  • Market data and order entry protocols
  • Electronic and algorithmic trading technologies and trading strategies
• Results oriented with a strong work ethic and an eagerness to take on new assignments and challenges
• Strong communication and presentation skills
• Solid understanding of trading venue infrastructures (edge network, gateways, matching engine, feed handlers) with exposure to market data and order entry protocols.
• Strong knowledge of data center environments (space & power, racking and patching, cross-connects, meet-me-rooms)
• Proficient knowledge of telecommunications / networks (lower layers of OSI model with a strong focus on Layer 3 protocols ‘multicast/unicast’)
• Familiar with Americas-based trading venues and/or venue connectivity model (technical solution, costs, redistribution model, etc…)
• Familiar with regulation governing colocations facilities and legal documentation (master agreement, policies, terms & conditions, order form)
• Strong client focus and able to work effectively in cross-functional teams
• Rigorous focus to ensure and monitor compliance to relevant regulations
• Effective time management and able to prioritize multiple tasks in a demanding and fast paced environment

Responsibilities

• Keep abreast of the competitive landscape, emerging technologies and market trends to develop a comprehensive product strategy and roadmap for NYSE analytics and quantitative market data products
• Communicate with customers, prospects and partners to gather feedback, build MVP use-cases for product roadmap, and enhancement ideas for continuous innovation
• Coordinate with internal stakeholders (data science, technology, operations, legal, sales, marketing, etc.) to manage end-to-end product development cycles and go-to-market strategy
• Liaise with customers acting in a capacity of subject matter expert to assist with product questions
• Create data-driven insights to support business development and growth opportunities through ad-hoc and regular internal reports

Knowledge and Experience

• Undergraduate degree in finance, economics, engineering, or information technology/computer science preferred
• 7+ years’ work experience in a data or trading infrastructure product management, business development or quantitative role
• Customer-focused mentality with the ability to convert customer needs and market trends into product requirements and business objectives
• Understanding of exchanges, trading, and market data ecosystem
• Strong collaboration, written, and verbal communication skills
• Intellectually curious with the ability to solve real world business problems using quantitative and computational techniques
• Ability to stay up-to-date regarding new technologies and competitors’ policies and offerings
• Experience with SQL, Tableau, Snowflake, and advanced Excel for data analysis and visualization a plus
• Knowledge of Python, R, or other common language(s) a plus

Responsibilities

• Assist in the development and execution of marketing campaigns for new public listings across events, content and paid media
• Work with companies listed on the NYSE to elevate and amplify their marketing initiatives (e.g., product launches, sponsorships, company milestones)
• Support the day-to-day marketing needs of NYSE’s Capital Markets, Listings and ETFs teams
• Create marketing collateral and presentations including pitch materials and case studies

Knowledge and Experience

• 3+ years of experience in integrated marketing and/or communications for a media company, agency or in-house marketing team
• Strong communication skills, both written and verbal
• Ability to multitask and manage time effectively under tight deadlines
• Analytical mindset with strong attention to detail
• Collaborative spirit with a willingness to learn and grow

Preferred Knowledge and Experience

• Bachelor’s Degree in Marketing, Communications, or related field
• Proficiency in Microsoft Office Suite and Canva; working knowledge of Monday.com and Salesforce

Responsibilities

• Strategic Media Planning: Partner with visiting organizations’ communication teams to develop and implement media relations strategies that maximize coverage of announcements and events at the NYSE.
• Media Engagement: Cultivate and maintain strong relationships with journalists and media representatives across diverse sectors, ensuring robust coverage of NYSE activities and enhancing the Exchange’s visibility.
• Event Coordination: Oversee media logistics for events, including press conferences, interviews, and live broadcasts from the NYSE trading floor, ensuring seamless execution and optimal media exposure.
• Facilitating Media Connections: Assist communication teams from visiting organizations in connecting with appropriate press contacts, either by coordinating reporting from the NYSE Floor or by broadening outreach to engage additional media representatives with company executives.
• Content Development: Prepare and distribute press materials such as press releases, media advisories, and briefing documents to support media coverage of NYSE initiatives.
• Media Outreach Initiatives: Manage media outlets reporting from NYSE, bringing them unique opportunities and insights available from the trading floor.
• Cross-Department Collaboration: Work closely with internal teams, including communications, marketing, content teams, events, and executive leadership, to ensure consistent messaging and alignment of media relations activities with organizational objectives.

Knowledge and Experience

• Bachelor’s degree in communications, Public Relations, Journalism, or a related field.
• 7+ years of experience in media relations or public relations
• Proven track record of developing and executing successful media relations strategies and campaigns.
• Established network of media contacts across all media, specifically broadcast, digital, and print outlets.
• Exceptional written and verbal communication skills, with the ability to craft compelling messages and effectively convey complex information.
• Strong organizational skills and attention to detail, capable of managing multiple projects and deadlines simultaneously.
• Ability to work collaboratively in a fast-paced environment, demonstrating flexibility and adaptability.

Responsibilities

Ideation and Strategy

• Collaborate with stakeholders across the NYSE and its partnership network to brainstorm and conceptualize content ideas that align with the NYSE's mission, brand identity, and target audience.
• Develop creative briefs, content strategies, and campaign concepts that push the boundaries of traditional content formats.
• Stay updated on industry trends, audience preferences, and emerging technologies to bring fresh, innovative ideas to the table.

Planning and Pre-Production

• Write scripts, outlines, and storyboards for video, multimedia content, and experimental formats.
• Leverage project management systems (e.g., Monday.com, Asana, Trello) to organize workflows and track progress.
• Serve as the primary point of contact for content projects, ensuring alignment across teams and stakeholders.
• Develop content capture plans that require minimal footprint and mobile equipment operated by a single individual.

Production

• Appear on camera and deliver engaging, clear, and concise content.
• Occasionally operate production equipment including as cameras, lighting, and audio gear.
• Use software like Adobe Premiere, Final Cut Pro, and After Effects to make basic edits to video and multimedia content.
• Create content using mobile first platforms (e.g. Canva, Instagram, TikTok, CapCut).

Publishing and Distribution

• Collaborate with NYSE teams, including Distribution, Communications, Events, Marketing teams to publish content.
• Ensure content is optimized for each platform, including best practices for digital environments.
• Explore innovative distribution methods to increase reach and engagement.

Knowledge and Experience

• Bachelor’s degree in Communications, Journalism, Marketing, Production, or a related field.
• 3+ years of experience in content creation, production , or a similar role.
• Demonstrated ability to independently manage projects from ideation through delivery.
• Experience working in cross-functional teams to develop innovative content.
• Familiarity with project management tools (e.g., Monday.com, Asana, Trello) to streamline workflows.
• Experience covering financial markets, business, or technology in a journalistic or content creation capacity.
• Expertise in video production, editing software, and content management systems.
• Exceptional storytelling, writing, and creative skills.
• Strong organizational and multitasking abilities.
• Ability to work under tight deadlines in a fast-paced environment.

Preferred Skills

• Familiarity with LiveU technology, including its mobile app, for live content production.
• Fluency in Spanish or Mandarin/Korean.