Technical Support Professional Ibm Us jobs at Ibm in Bulgaria, Sofia
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Company (1)
Job type
Job categories
Job title (1)
Bulgaria
Sofia
28 jobs found
11.09.2024
IBM
IBM Database Support Engineer - EU shifts Bulgaria, Sofia
Act as a point-of-escalation within the Database Support Engineering team for technical issues during an assigned shift. Help provide solutions when working with customers to identify and remediate issues in...
Proven experience in Openshift (Red Hat technologies), Kubernetes, containters concept, Linux, Networking concepts. Demonstrated track record of success in providing technical support, emphasizing a focus on customer satisfaction. Hands-on experience...
Knowledge of OSI Model, Specifically Layers 1-4. Understanding of Packet capturing, DDoS concepts and troubleshooting. Knowledge of Network protocols: OSPF, RSVP/LDP, RSTP, BGP, TCP/IP, RIP, DNS, VLANs. Hand on experience...
5+ years’ experience in Project Management, Program Management. Must have excellent verbal and written communications skills. Must be client focused and have good problem solving & decision-making skills. Must have...
5+ years’ experience in Customer Service, Collections/Accounts Receivable. Must have excellent phone and written communications skills. Must be client focused, and have good problem solving & decision-making skills. Must have...
Diagnose and troubleshoot issues reported by IBM Cloud customers. Drive effective communication with customers and partners via phone, chat and case regarding technical issues. Document and track customer cases from...
Act as a point-of-escalation within the Database Support Engineering team for technical issues during an assigned shift. Help provide solutions when working with customers to identify and remediate issues in...
Act as a point-of-escalation within the Database Support Engineering team for technical issues during an assigned shift. Help provide solutions when working with customers to identify and remediate issues in...
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