Paas Core Support Engineer jobs at Ibm in Bulgaria, Sofia
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Analyze complex problems in a disciplined manner and clearly communicate solutions and workarounds to customers. Serve as the primary technical interface, coordinating customers and/or IBM representatives using problem determination and...
Proven experience in Openshift (Red Hat technologies), Kubernetes, containters concept, Linux, Networking concepts. Demonstrated track record of success in providing technical support, emphasizing a focus on customer satisfaction. Hands-on experience...
Proven experience in Openshift (Red Hat technologies), Kubernetes, containters concept, Linux, Networking concepts. Demonstrated track record of success in providing technical support, emphasizing a focus on customer satisfaction. Hands-on experience...
Knowledge of OSI Model, Specifically Layers 1-4. Understanding of Packet capturing, DDoS concepts and troubleshooting. Knowledge of Network protocols: OSPF, RSVP/LDP, RSTP, BGP, TCP/IP, RIP, DNS, VLANs. Hand on experience...
Provide technical remote support and troubleshooting via multiple pathways including tickets, chat and phone. Assist with problem determination / problem source Identification, define and drive action plans. Collaborate with deeper...
Act as a point-of-escalation within the Database Support Engineering team for technical issues during an assigned shift. Help provide solutions when working with customers to identify and remediate issues in...
Perform problem analysis, determination, evaluation, recreation, and resolution of client reported problems. Utilize Blockchain, APIc, IOT, APPConnect. Document problem resolution process and procedures. Monitor the IBM Cloud environment to provide...
Analyze complex problems in a disciplined manner and clearly communicate solutions and workarounds to customers. Serve as the primary technical interface, coordinating customers and/or IBM representatives using problem determination and...
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