Paas Core Support Engineer jobs at Ibm in Bulgaria, Sofia
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Products, tooling, systems and frameworks development, enhancement and modernisation. Integration with different internal and external tools and systems. Users support, consultancy, trainings, and troubleshooting. Constant monitoring and optimization of all...
Act as a point-of-escalation within the Database Support Engineering team for technical issues during an assigned shift. Help provide solutions when working with customers to identify and remediate issues in...
Initial point of contact for resolving customer raised network related voice, email, and web service requests specific to Networking equipment. Provide problem determination / problem source identification for known and...
Proven experience in Openshift (Red Hat technologies), Kubernetes, containters concept, Linux, Networking concepts. Demonstrated track record of success in providing technical support, emphasizing a focus on customer satisfaction. Hands-on experience...
Knowledge of OSI Model, Specifically Layers 1-4. Understanding of Packet capturing, DDoS concepts and troubleshooting. Knowledge of Network protocols: OSPF, RSVP/LDP, RSTP, BGP, TCP/IP, RIP, DNS, VLANs. Hand on experience...
5+ years’ experience in Customer Service, Collections/Accounts Receivable. Must have excellent phone and written communications skills. Must be client focused, and have good problem solving & decision-making skills. Must have...
Diagnose and troubleshoot issues reported by IBM Cloud customers. Drive effective communication with customers and partners via phone, chat and case regarding technical issues. Document and track customer cases from...
Products, tooling, systems and frameworks development, enhancement and modernisation. Integration with different internal and external tools and systems. Users support, consultancy, trainings, and troubleshooting. Constant monitoring and optimization of all...
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