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IBM PaaS Core Support Engineer Bulgaria, Sofia 410186848
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Your Role and Responsibilities
| As s PaaS Core Support Engineer you will assist customers on questions and problems relating to their cloud deployments. You will be involved in reviewing diagnostic information, troubleshooting, problem recreation and debugging complex product issues to determine course of action and/or solutions. You will work in close collaboration with team members, development, and other teams to resolve complex issues and provide the best possible customer experience. Key responsibilities: • Analyze complex problems in a disciplined manner and clearly communicate solutions and workarounds to customers This position requires working on shifts rotation. |
Required Technical and Professional Expertise
| • Demonstrated track record of success in providing technical support, emphasizing a focus on customer satisfaction • Proven experience in Linux and Openshift (Red Hat technologies), Kubernetes, Networking concepts • Hands-on experience in Managing Client expectations/ Satisfaction and Problem Determination/ Resolution • Fluency in English (both verbal and written) |
Preferred Technical and Professional Expertise
| • Specialized experience in Severless computing, Terraform or Ansible scripting • Knowledge of container technology and Kubernetes container orchestration • Knowledge of Cloud Foundry and/or PaaS • Knowledge of identity access management or role based access controls • Network diagnostic skills using utilities like dig, traceroute, mtr and others |
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