IBM Security Support Engineer ЕМЕА 

Bulgaria, Sofia 

573007950

Your Role and Responsibilities

In this challenging role, you’ll be responsible for handling customer cases using multiple debug and analysis tools, techniques, and procedures. You will work closely with our end users to troubleshoot and resolve issues surrounding their cloud-based security products.

• Provide technical remote support and troubleshooting via multiple pathways including tickets, chat and phone
• Assist with problem determination / problem source Identification, define and drive action plans
• Collaborate with deeper technical skills, other support centers and business units to provide seamless problem resolution.

Required Technical and Professional Expertise
• Experience in troubleshooting (Cloud and security/networking support)
• Intermediate knowledge of OS -Windows, Linux, VMware.
• Strong troubleshooting/analytical skills (log parsing, deep-dive testing, etc)
• Deep understanding of Networking, Gateways, Firewalls, Routing SSL Certificates, Network Protocols, TCP/IP, OSPF, RIP, DNS, VLAN Tagging/Trunking, VPN, OpenVPN, Authentication.
• Fluency in English – both verbal and written.

• Experience with Cisco, Juniper/JunOS, Vyatta
• Deep understanding of Linux (CentOS/RedHat,Ubuntu/Debian) and Troubleshooting