Ibm Zos Technical Support Specialist jobs at Ibm in Bulgaria, Sofia
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Company (1)
Job type
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Job title (1)
Bulgaria
Sofia
26 jobs found
09.07.2024
IBM
IBM IBM zOS Technical Support Specialist Bulgaria, Sofia
Bi-weekly analysis of Sysplex events and errors (review of LOGREC software-record data processed and presented for analysis in a specific dashboard). Partner with the relevant IBM technical support teams, the...
Bi-weekly analysis of Sysplex events and errors (review of data processed and presented for analysis in a specific dashboard). Partner with the relevant IBM technical support teams, the customer technical...
Lead and steer Incident Management driving to Service resolution.o Mobilize and coordinate recovery efforts across necessary support functions, personnel and leadership to expedite end-to-end troubleshooting, fault domain isolation and urgent...
Find solutions for customers with a wide range of server software issues including answering how-to questions, trouble-shooting defects, analyzing system logs and collaborating across product areas to resolve problems. Contribute...
Knowledge of OSI Model, Specifically Layers 1-4. Understanding of Packet capturing, DDoS concepts and troubleshooting. Knowledge of Network protocols: OSPF, RSVP/LDP, RSTP, BGP, TCP/IP, RIP, DNS, VLANs. Hand on experience...
Provide technical remote support and troubleshooting via multiple pathways including tickets, chat and phone. Assist with problem determination / problem source Identification, define and drive action plans. Collaborate with deeper...
Perform problem analysis, determination, evaluation, recreation, and resolution of client reported problems. Utilize Blockchain, APIc, IOT, APPConnect. Document problem resolution process and procedures. Monitor the IBM Cloud environment to provide...
Bi-weekly analysis of Sysplex events and errors (review of LOGREC software-record data processed and presented for analysis in a specific dashboard). Partner with the relevant IBM technical support teams, the...
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