IBM IBM zOS Technical Support Specialist 

Croatia, Zagreb 

943965223

Responsibilities:

• Bi-weekly analysis of Sysplex events and errors (review of LOGREC software-record data processed and presented for analysis in a specific dashboard).
• Partner with the relevant IBM technical support teams, the customer technical teams and extended IBM network to create a client specific report with individual recommendations for corrective action.

Required Technical and Professional Expertise

• Excellent written and verbal communication skills, being able to confidently engage with both the customer technical team or management contacts, clearly present the outcome of data analysis and corrective actions plans to a technical and non-technical audience
• 5+ years experience in zOS problem determination and applied knowledge of the IBM support process
• Applied experience as z/OS system programmer
• Applied knowledge of JCL, TSO, SDSF, JES2, ISPF
• Understand of how to maintain, design and provision z/OS considering various architecture and deployment models
• Expert knowledge of z/OS tasks: Configuration & patch management, Log monitoring, Access management, Improve security posture, Vulnerability scan execution and resolution

Preferred Technical and Professional Expertise

• Expert in z/OS; e.g. ability to read hexadecimal dumps
• Experience with IPCS to analyze dumps is preferable