Exp Cust Professional jobs at Honeywell in India, Pune
Honeywell Sr Cust Exp Specialist India, Maharashtra, Pune
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Support Pacific, South East Asia and India Operations/Regional Admin with all required administration activities
Work within guidelines of Global policies and processesAdminister all aspects of Project and Services management in SFDC/ SAP
Equipment schedule setup & Preventative Maintenance Service Request management
Purchase Requisitioning (SAP)
Validation of PO & obtain supplier acknowledgement
Expedite orders via supply chain
Goods receipt of orders on delivery
Generation of contract renewal package for Sales/Operations
Ensure good document control
Invoice generation (attention to specific customer/country requirements)
WO closure in SFDC
Generation & booking of contract renewal opportunitiesClear concise communications with local Sales, Operations & Regional AdminEager to learn and work in a changing and fast growing environmentSelf motivated with good communication skillsProven organisational and self-motivation abilitiesHas a hands on approach
Interpersonal skills
Oral & written communication at all levels
English Fluent
Other Asia languages a plusUnderstands how different functions within his/her own organisation interrelate to each otherUnderstands the importance of health and safety in the workplace
Knowledge of SFDC/ SAP
Knowledge of Order Management process
Good standard of ability with Microsoft Office applicationsMinimum of 3 years experience in a Customer Services environment, preferably with contract administration expertise
Must have completed Post Secondary educationYOU MUST HAVE
- B.com or equivalent. Some experience in the field.
- An attention to detail
- A bias for action
- An ability to work in a team
- A commitment to discovering ways to improve service
- An ability to work with limited direction
- JOB ID: HRD259948
- Category: Customer Experience
- Location: 56 & 57 Hadapsar Industrial Estate,Pune,MAHARASHTRA,411013,India
- Nonexempt
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Honeywell Disputes Professional India, Maharashtra, Pune
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Identify root causes of problems and implement effective solutionsPartner with collectors to identify potential bad debts and mitigate risksWork cases logged by collectors, maintaining case updates regularly and accuratelyAbility to use Six Sigma methodology A3 / RPS / RCA
Ability to Report-out to different levels
Project Management exposure or leading the project
Operational/SME knowledge for Collections&Disputes
Operational/SME knowledge for OM/ContractsProven stakeholder management
Has worked in a wider regional or global environmentAdditional Information
- JOB ID: HRD260315
- Category: Customer Experience
- Location: 56 & 57 Hadapsar Industrial Estate,Pune,MAHARASHTRA,411013,India
- Nonexempt
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Honeywell Sr Cust Exp Specialist India, Maharashtra, Pune
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Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will assist other customer service associates with administrative duties. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies.
Key Responsibilities- Processing Returns
- Customer Invoicing
- Prepare Forecast Reports
- Administrative Support
- Order Processing
- High School Diploma, or equivalent. Some experience in the field.
- An attention to detail
- A bias for action
- An ability to work in a team
- A commitment to discovering ways to improve service
- An ability to work with limited direction
- JOB ID: HRD255906
- Category: Customer Experience
- Location: 56 & 57 Hadapsar Industrial Estate,Pune,MAHARASHTRA,411013,India
- Nonexempt
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Honeywell Exp Cust Professional India, Maharashtra, Pune
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- Monitor and handle P2 customer contracts for ISLC Team
- Be the customer contact and representative for Customer Support ( CS ) related matters within the ISLC team
- Interface with internal customers when necessary for problem solving and/or questions related to the P2 contract data
- incoming orders for spare parts and pending backlog
- Responsible for handling incoming rush orders, from receiving in special mailbox, to warehouse communication, until final arrival at the external customer, including updating all systems and necessary communication
- Act on all order issues till resolved
- Train, coach and provide operational support on CS related matters to other team members
- Take the lead in improving CS related processes and performance
- Monitor and act on ISLC mailbox communication
- Ensure timely update of Material master data in SAP
- Tracking of Data related to changes in P2 customer contracts & Material master data
- Responsible for providing regular overview and progress reports to team lead to monitor performance
- Responsible for up to date work process and procedure documentation for CS
- Responsible for providing results out of assigned additional ad-hoc tasks and quality checks
- Participate in team meetings and improvement projects, reporting results to team lead
- Participate in all trainings that are related with the day2day operations
- Follow safety rules & regulations
- Contribute to continuous performance excellence
- Back up team members as required per team plan and agreement
Job Specifications: General
- High level of coordination experience and working within complex environments is preferred, with excellent communications skills and the ability to work within a Global team.
Education / Qualifications
- Graduate in any discipline
- Microsoft Office – Intermediate
- SAP working experience essential
Experience
- Minimum Four years of Experience in a similar role
Professional Skills / Knowledge
- Commitment to customer satisfaction
- Good communication - both verbal and written
- Self-motivated and the ability to work independently without supervision
- The ability to work under pressure and make decisions
- A strong commitment to safety and a safe working environment
- JOB ID: HRD263436
- Category: Customer Experience
- Location: 56 & 57 Hadapsar Industrial Estate,Pune,MAHARASHTRA,411013,India
- Nonexempt
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Honeywell Sr Cust Exp Specialist India, Maharashtra, Pune
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- JOB ID: HRD258878
- Category: Customer Experience
- Location: 56 & 57 Hadapsar Industrial Estate,Pune,MAHARASHTRA,411013,India
- Nonexempt
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Honeywell Sr Cust Exp Specialist India, Maharashtra, Pune
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ResponsibilitiesLogistics:
Coordinating with Freight forwarder for material pick and have complete knowledge on import and customs clearance
Coordinating with our ISC units for arranging deliveries;
Outbound & return logistics issues.
Open for any shift (preferably 6:30am – 3:30pm)
Understands how different functions within his/her own organization interrelate to each other
Understands and is familiar with the Honeywell values
Understands the importance of health and safety in the workplace
Knowledge of Siebel/ SAP/ePSF/Oracle
Good standard of ability with Microsoft Office applications
Good experience in Excel/Macro/VBA is required
YOU MUST HAVE
- Graduate or equivalent. Some experience in the field.
- Minimum of 3 years’ experience in a Customer Services environment, preferably with Product order Management expertise
- Experience working in a multi discipline team
- An attention to detail
- A bias for action
- An ability to work in a team
- A commitment to discovering ways to improve service
- An ability to work with limited direction
- JOB ID: HRD260841
- Category: Customer Experience
- Location: 56 & 57 Hadapsar Industrial Estate,Pune,MAHARASHTRA,411013,India
- Nonexempt
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Honeywell Sr Cust Marketing Specialist India, Maharashtra, Pune
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KEY RESPONSIBILITIES
• Develop, execute and track customer marketing strategies to drive customer engagement and loyalty.
• Collaborate with sales teams to understand customer needs and develop targeted marketing campaigns to achieve pipeline goals.
• Create and manage marketing programs, including email campaigns, social media promotions, and customer events.
• Analyze market trends and customer data to identify opportunities for growth.
• Monitor and report on the effectiveness of marketing campaigns, providing insights and recommendations for improvement.
• Manage the customer journey, ensuring a seamless and personalized experience across all touchpoints.
• Utilize marketing automation tools and CRM systems to optimize campaign performance and track customer interactions.
• Collaborate with cross-functional teams, including offering management and creative services, to develop compelling marketing collateral and assets.
• Stay up to date with industry trends and best practices in customer marketing, bringing innovative ideas to drive continuous improvement.
• Manage relationships with external vendors and agencies, ensuring deliverables are met on time and within budget.
YOU MUST HAVE
• 6+ years of experience in customer marketing or related roles, bringing a wealth of knowledge and expertise to the team.
• Dynamic and self-motivated individuals who thrive in a fast-paced environment.
• Teamwork and collaboration, as we believe that the best results are achieved through collective effort.
• Innovative and creative thinking, as we encourage new ideas and approaches to drive continuous improvement.
• An eagerness to learn and adapt to new technologies.
• Customer-centric mindset, as we prioritize understanding and meeting the needs of our customers.
WE VALUE
• Bachelor’s degree in Marketing, Business, or related field
• Master's degree in Marketing or Business Administration
• Passion for driving growth and maximizing sales opportunities
• Experience in the technology or manufacturing industry.
Additional Information- JOB ID: HRD260214
- Category: Marketing
- Location: 56 & 57 Hadapsar Industrial Estate,Pune,MAHARASHTRA,411013,India
- Exempt
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Support Pacific, South East Asia and India Operations/Regional Admin with all required administration activities
Work within guidelines of Global policies and processesAdminister all aspects of Project and Services management in SFDC/ SAP
Equipment schedule setup & Preventative Maintenance Service Request management
Purchase Requisitioning (SAP)
Validation of PO & obtain supplier acknowledgement
Expedite orders via supply chain
Goods receipt of orders on delivery
Generation of contract renewal package for Sales/Operations
Ensure good document control
Invoice generation (attention to specific customer/country requirements)
WO closure in SFDC
Generation & booking of contract renewal opportunitiesClear concise communications with local Sales, Operations & Regional AdminEager to learn and work in a changing and fast growing environmentSelf motivated with good communication skillsProven organisational and self-motivation abilitiesHas a hands on approach
Interpersonal skills
Oral & written communication at all levels
English Fluent
Other Asia languages a plusUnderstands how different functions within his/her own organisation interrelate to each otherUnderstands the importance of health and safety in the workplace
Knowledge of SFDC/ SAP
Knowledge of Order Management process
Good standard of ability with Microsoft Office applicationsMinimum of 3 years experience in a Customer Services environment, preferably with contract administration expertise
Must have completed Post Secondary educationYOU MUST HAVE
- B.com or equivalent. Some experience in the field.
- An attention to detail
- A bias for action
- An ability to work in a team
- A commitment to discovering ways to improve service
- An ability to work with limited direction
- JOB ID: HRD259948
- Category: Customer Experience
- Location: 56 & 57 Hadapsar Industrial Estate,Pune,MAHARASHTRA,411013,India
- Nonexempt
These jobs might be a good fit
