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Honeywell Sr Cust Exp Specialist India, Maharashtra, Pune 178803959
08.04.2025
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product availability, stock levels, list prices where applicable (awareness of confidentiality constraints), lead times, minimum order quantity and/or value
Ensures timely resolution of all potential roadblocks preventing order processing flowing seamlessly to fulfilment (price discrepancy, credit holds, material exclusion, etc)
Covers order scheduling according to customer specific requirements as well as internal stock availability
Constantly facilitates removal / mitigation of roadblocks by proactively involving all parties to solve any issues that might arise between order entry and invoicing.
Performs regular backlog management activities to address customer requirements vs past due, blocked, incomplete orders and invoices, including system updates to reflect all order changes
Ensures accurate processing of performance rebates, special pricings and quotes
Continuous Improvement & Accelerator Operating System (HOS)
Applies AOS methodology, quality standards and process compliance in day-to-day activities
Highlights process deviations or exceptions, ensures best practice sharing and initiates process improvement opportunities where required
Based on business requirements, participates in current projects related to process improvements, task automation, process standardization and data update. Performs basic tasks and tests based on clear work instructions.
Transition support
Getting familiar with existing documentation (Value Stream Maps, Standard Operational Procedures (SOPsTransition checklists, RASIC and other)
Actively takes part in shadowing during the visit at the sending site – reviews the documentation and compares it with the tasks that are being done, gathers customers specific requirements, identifies backlog
Participates in SAP, Salesforce, InContact and any other necessary system implementation.
Builds professional relationship with the counterparts and related functions.
Supports development and creation of functional training materials for the specific region
Periodically reviews the SOPs to capture all relevant business requirements as well as users’ feedback and liaises with the relevant function for any improvement opportunity/process & customer update
Must have:(Requirements)
Bachelor’s degree
Business fluent in written and spoken English (additional if required)
2+ years Customer Support and/or equivalent in supply chain / order management / order to cash related experience
Intermediate level of MS office skills (Excel, Word, Outlook, PowerPoint)
We value: (Skills)
Process documentation skills
User level for SAP, SFDC or similar ERP/CRM tools
Operational knowledge of SharePoint based tools
Experience with Customer tools/portals perceived as a plus
Incoterms & special Trade and Compliance knowledge
Financial understanding of the Order To Cash process including: VAT, billing, proforma requirements, credits
Good written and spoken communication skills (phone, mail, email)
Flexible individual with a high level of intercultural sensitivity, able to adapt to a quickly changing environment and drive continuous improvement
Demonstrated solution-oriented, pro-active “can do” attitude, Willingness and ability to work under own initiative
Self-motivated with assertive communication skills, positive and result oriented attitude
Well organized with good time management, result oriented
Additional Information- JOB ID: HRD258878
- Category: Customer Experience
- Location: 56 & 57 Hadapsar Industrial Estate,Pune,MAHARASHTRA,411013,India
- Nonexempt
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