Operations Coordinator - Toledo Lima Oh Site jobs at Ge Healthcare in Remote, Remote

Key Responsibilities

• Tool Lifecycle Management: Overseeing deployment, recovery, maintenance, and disposal of tools and equipment.

• Inventory Management: Maintaining accurate records of tool inventory, ensuring appropriate stock levels are kept, and optimizing tool utilization to reduce costs.

• Logistics Coordination: Arranging for the transportation of tools to and from various locations, including field sites, calibration facilities, or repair centers.

• Documentation and Reporting: Generating and maintaining detailed records of tool movement and usage, as well as providing reports to management on tool performance and costs.

• Vendor and Supplier Management: Coordinating with tool warehouse personnel, shipping vendors and field engineers to ensure efficient, timely, and cost-effective services.

• Process Improvement: Analyzing tool usage data and logistics processes to identify opportunities for improvement in efficiency, cost reduction, and tool availability.

• Special projects to improve processes, maintain inventory, and identify trends

• Ensure compliance with safety regulations and organizational standards.

Required Qualifications

• Relevant Experience: Experience in tool coordination, inventory management, or logistics.

• Technical Knowledge: Familiarity with various types of tools, their maintenance requirements, and calibration procedures.

• Computer Skills: Proficiency in relevant software and systems such as Seibel, Outlook, and spreadsheet programs like Excel and Word.

• Organizational Skills: Strong ability to prioritize tasks, manage multiple assignments, and maintain detailed records.

• Communication Skills: Effective communication skills for collaborating with internal teams, external partners, and suppliers.

• Problem-Solving: Ability to analyze issues, troubleshoot problems, and implement solutions in a fast-paced environment.

• Detail-Oriented: Meticulous attention to detail for ensuring accuracy in documentation and inventory records.

• Adaptability: Ability to adapt to changes in operational requirements or unexpected challenges.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Roles and Responsibilities

• Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area - Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer · Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area
• A job at this level requires a people leader with ability to hire and develop talent. Includes direct people management responsibility including staffing and performance development. Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy.
• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
• Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles. Uses technical experience and analytical thinking. Uses multiple internal and limited external sources outside of own teams to arrive at decisions.
• Acts as a resource for colleagues with less experience. May lead small projects with low risks and resource requirements. Explains information; developing skills to bring team members to consensus around topics within field. Conveys performance expectations and may handle sensitive issues.

Required Qualifications

• For roles outside of the USA- This role requires advanced experience in the Services & Customer Service Management. Knowledge level is comparable to a Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience).
• For roles in USA - Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job Family Group(s)/Function(s)).
• Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs. Established project management skills.

• Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area

• Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer

• Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area

• A job at this level requires a people leader with ability to hire and develop talent.

• Includes direct people management responsibility including staffing and performance development

• Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy

• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market

• Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles

• Uses technical experience and analytical thinking

• Uses multiple internal and limited external sources outside of own teams to arrive at decisions

• Acts as a resource for colleagues with less experience

• May lead small projects with low risks and resource requirements

• Explains information; developing skills to bring team members to consensus around topics within field

• Conveys performance expectations and may handle sensitive issues

• Bachelor's degree from an accredited university or college and a minimum 3 years of experience leading a team within a technical field; OR Associates degree and a minimum 4 years of experience leading a team within a technical field; OR a high school diploma/GED with a minimum 6 years of experience leading a team within a technical field

• Ability to work from home in a dedicated office space, free from distraction with a high-speed internet connection

• Ability to travel within assigned region approximately 2-3 days per week or as business dictates

• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening

• Previous experience servicing imaging and/or clinical equipment strongly preferred.

• Strong personal skills and ability to build strong relationships

• Strong oral and written communication skills

• Demonstrated ability to analyze and resolve problems

• Ability to document, plan, market, and execute programs

• Established project management skills

• Profit & Loss experience

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.

• Under supervision, evaluate basic customer biomedical equipment issues, implement appropriate repairs, and as assigned, perform PM and safety/environmental inspections.

• May assist more experienced technicians on basic and more complex repairs/resolution.

• Effectively communicate and partner with teammates and colleagues.

• Follow appropriate GE policies, procedures, hospital protocol, and completes necessary documentation.

• Maintain daily communications with customers as directed, to ensure resolution and proper follow up, leading to strong customer relations and ongoing customer satisfaction.

• As instructed, implement GE/customer facility contract and supports business goals/objectives.

• Work as a member of local team to provide efficient service delivery to all accounts within the assigned area.

• When trained, able to share on-call responsibility.

• Document all repair actions and submit reports/summaries according to schedule.

• Ensure proper care of spares, tools, and test equipment, and ensure calibration.

• Enhance and maintain technical knowledge of current standards, codes, and procedures regarding safe and effective use of medical equipment through formal instruction.

• Understand and utilize sources of help (i.e., manuals, tech support, Facetime app, online resources) to answer questions when performing PM.

• Meet Health and Human Services, Environment Health and Safety requirements, and all other applicable regulatory requirements.

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field;

• OR equivalent military education;

• OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program;

• OR High School Diploma/GED and 2+ years of experience servicing electrical, electronics, IT or mechanical equipment.

• Analytical and communication skills with the ability to communicate technical issues to the customer in an easy to understand manner.

• Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time.

• Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity.

• Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception.

• Willingness to be available ""after hours"", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.

As the Medical Product Vulnerability Management Operations Leader, you will:

• Lead : Implementation and optimization of process and tooling to ensure effective medical product vulnerability management in alignment with regulatory requirements.

• Strategize : Co-create and implement comprehensive strategies to identify, assess, and mitigate vulnerabilities in our medical devices.

• Collaborate : Work closely with direct colleagues and cross-functional teams including Product development, Quality Assurance, Regulatory Affairs, and IT to drive effective outcomes through collaboration and effective vulnerability management practices.

• Monitor and Respond : Support continuous vulnerability monitoring processes and rapid response protocols and implement tooling to address emerging threats and vulnerabilities.

• Report and Communicate : Manage metrics consolidation and reporting targeting meaningful results.

Qualifications

• Experience : Minimum of 5 years in enterprise vulnerability management or medical device cybersecurity.

• Operations Expertise : Proven experience in operational management in a large, siloed business environment.

• Technical Skills : Deep understanding of vulnerability assessment tools, cybersecurity frameworks.

• Leadership : Demonstrated ability and drive to inspire, manage and accelerate change through cross-functional collaboration.

• Business Acumen : Proven ability to understand how internal and/or external business models work for a large complex multi-national organization and facilitate active internal customer engagement.

• Communication : Excellent verbal and written communication skills in English, capable of leading live technical engagements. Able to articulate the value of what is most important to the business/customer to achieve outcomes.

• Education: Bachelor's degree in Computer Science, Information Security, Engineering, or a related field. Relevant security certifications are preferred (CISSP and/or similar certifications)

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Responsibilities:

• As directed, use knowledge of customer contract to ensure obligations are met.

• Prioritize service, assign personnel, and follow up on commitments.

• May assist Director of Service (DOS), Manager of Clinical Engineering (MCE) with employee appraisals, status changes, promotions, disciplinary actions, and questions.

• Share on-call or service call escalation.

• Function as Site Leader and is responsible for customer relationship at assigned sites.

• Ensure service quality via frequent customer contact and formal quality reviews.

• Responsible for prompt and accurate filing of expense, time, and service reports.

• May track and analyze financial performance with DOS or MCE.

• May maintain approved parts inventory and manage vendor service delivery processes in compliance with GE policies.

• Maintain technical knowledge of current standards for safe, effective use of medical equipment through instruction.

• May provide instruction to hospital personnel on equipment operation, diagnostics, effective use, and repair.

• Meet Health and Human Services, Environmental Health and Safety, and other applicable regulatory requirements.

• Effectively communicate and partner with teammates and colleagues

Qualifications:

• Associate's or Bachelor's Degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and 10+ years of experience servicing medical equipment.

• A minimum of ten years' experience as a Biomedical Technician and one-year progressive team leadership experience effectively supervising and coaching technical personnel preferred, as well as effectively resolving customer relations issues.

• Qualified experience in a customer service environment with resulting knowledge of customer account coordination.

• Experience managing financial and administrative requirements of the position.

• Strong communication and presentation skills with the ability to communicate technical issues to the customer in an easy to understand manner.

• Ability to analyze metrics and reports (SEDs).

• Proficiency in completing electronic documentation using technological tools (e.g., Ipad, Iphone) and familiar with technological programs (e.g., Microsoft Office).

• Willing to travel outside of the assigned region.

• Must have and maintain a valid driver's license.

Quality Specific Goals:

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.

• Complete all planned Quality and Compliance training within the defined deadlines.

• Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.

• Ensure all work orders, vendor service reports, time and expense reports, PM activities, purchase orders, and other duties are documented in an accurate and timely manner.

• Complete one site safety inspection per month.

• Ensure all test equipment is tracked and 100% calibrated on time.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Responsibilities :

• Calibration management to meet 100% compliance Lifecycle management of test equipment (EOL, new requirements, service delivery needs)
• Manage the Calibration Vendor activities such as calibration, tagging, initial release, repairs, and continuous improvement.
• Monitor the vendor to assure service delivery and metrics per contract within financial guidelines of contract.
• Drive the Supplier Quality Engineers to address vendor issues.
• Minimize Material spent through monthly analysis, corrections, employee training and awareness, identifying and implement productivity opportunities.
• Regularly report metrics back to internal customer groups.
• Leads and is responsible for Tool & Test Equipment allocation, purchase and repair processes, budgets and compliance.
• Oversee GENPACT team supporting the test equipment activities. Manage relationships between GENPACT Process Leaders (PLs), Site Leader (SL), and GE Healthcare (GEHC) Field Service Organization.
• Leadership of Service Delivery Processes, metrics, compliance, and improvement for the calibration program.
• Lead DCS Test equipment process improvement initiatives, leverage Local Customer Team (LCT) synergies and drive national operational initiatives.
• Provide communications and lead actions to meet or exceed DCS Service Delivery goals including but not limited to: Tools & Test Equipment, Purchasing,and Monthly Zone scorecards/metrics.
• Drive constant quality improvement using Lean for tools and processes.
• Key liaison for Zones to lead resolution and engaging necessary resources needed to proactively resolve Service Calibration Issues.

Qualifications :

• BS or BA degree and demonstrated process management experience...
• Or an AA degree and 2 years experience in process management...
• Or 4 years process management experience. Prior experience with Calibration standards and test equipment requirements