Microsoft Copilot/office Service Delivery Manager jobs at Ge Healthcare in India, Bengaluru

Key Responsibilities:

In this role you will

• Define and own the product vision, roadmap, and backlog for the Control Tower platform.
• Collaborate with data teams to design dashboards, alerts, and analytics that provide actionable insights into subscription performance, anomalies, and trends.
• Partner with engineering, operations, customer support, and business teams to gather requirements, prioritize features, and ensure timely delivery.
• Drive the development of monitoring tools, automated workflows, and exception handling mechanisms to proactively manage subscription operations.
• Ensure the Control Tower is intuitive, scalable, and user-friendly for both technical and non-technical users.
• Define and track key performance indicators (KPIs) to measure the effectiveness and impact of the Control Tower.
• Identify operational risks and work with stakeholders to implement mitigation strategies through the Control Tower.

Skill Requirements:

• Holds a Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field, with a strong grasp of APIs, data pipelines, and system architecture—enabling effective collaboration with engineering teams and informed technical decision-making.
• Brings over 5 years of experience in product management within SaaS, e-commerce, or subscription-based environments. Demonstrated success in leading cross-functional teams, managing product roadmaps, and delivering complex, data-driven solutions using agile methodologies.
• Skilled in leveraging data visualization tools like Power BI and Tableau to drive insights and product strategy. Excels in stakeholder communication, problem-solving, and aligning technical solutions with business goals.

Additional Skills:

• Experience building or managing control towers, command centers, or operational dashboards.
• Knowledge of subscription lifecycle management, supply chain, services, billing systems, and customer retention strategies.
• Exposure to AI/ML-driven alerting or anomaly detection systems.

Inclusion and Diversity:

We expect all employees to live and breathe our behaviours: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity. Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities.

Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Job Summary

Responsibilities

• Own the product vision, roadmap, and backlog for software subscription finance capabilities.

• Collaborate with Finance and IT stakeholders to gather requirements and define product features.

• Translate complex financial and accounting needs into clear, actionable product specifications.

• Drive end-to-end delivery of finance enhancements and new features, ensuring alignment with business priorities.

• Partner with technical teams to design, test, and deploy solutions across AR, AP, GL, Billing, and Revenue Recognition in Oracle Fusion.

• Design and implement technical solutions to support functional requirements and resolve operational issues.

• Monitor system performance and user feedback to continuously improve product functionality and user experience.

• Ensure compliance with financial regulations, audit requirements, and internal controls .

• Lead User Acceptance Testing (UAT) , training, and change management for new releases.

• Liaise with internal IT and vendor support teams to resolve issues and implement solutions.

Qualifications

• Bachelor's degree in computer science, information technology, or a related field (Master's degree preferred).
• Proven experience (5+ years) as a technical product manager or similar role, preferably in the healthcare/medical device industry.
• Strong understanding of software development processes, Agile methodologies, and project management techniques.
• Excellent communication skills, both written and verbal, with the ability to convey complex technical concepts to non-technical stakeholders.
• Ability to work independently and collaboratively in a fast-paced environment.
• Knowledge of regulatory requirements and compliance frameworks relevant to medical devices and/or SaaS products.
• Experience working with cloud platforms (e.g., AWS, Azure, Google Cloud Platform).
• Familiarity with DevOps tools and practices.
• Understanding of data privacy and security best practices.
• Ability to manage multiple concurrent projects and priorities effectively.

Personal Attributes:

• Able to effectively direct and mentor others in critical thinking skills. Proactively engages with cross-functional teams to resolve issues and design solutions using critical thinking and analysis skills and best practices. Finds important patterns in seemingly unrelated information.

• Influences and energizes other toward the common vision and goal. Maintains excitement for a process and drives to new directions of meeting the goal even when odds and setbacks render one path impassable.

• Innovates and integrates new processes and/or technology to significantly add value to GE. Identifies how the cost of change weighs against the benefits and advises accordingly. Proactively learns new solutions and processes to address seemingly unanswerable problems.

Inclusion and Diversity

Ourare designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

• Own the resolution of post-sales technical customer issues. Level 1,2,3 Technical Support – Resolves post sales Technical Issues. As the technical depth required to resolve an issue increases, the “level” of skill set increases. For some products one individual may handle levels 1,2 and 3 while for other products these may be separate individuals with increasing skill sets.

• Develop a world-class service product organization and operations, supporting the needs of the field service teams, channel partners and customers.

• Lead technical operations, service product management and training teams with employee safety in the front and center.

• Deploy global VCP initiatives, define and drive local product VCP initiatives. Drive and develop operational excellence, cost control measures and process improvements.

• Optimize zone technical support structure across LCTs in alignment with International Product Service teams.

• Lead Technical and Operational Training Processes.

• Collaborate actively with the Service Delivery Excellence Director to drive capacity and workforce planning initiatives and field effectiveness programs, fully aligned with Safety First imperatives.

• Lead connectivity, remote fix, power & grounding and implementing digital services programs across International.

• Drive NPI Excellence, readiness and on time deployment of training, documentation, serviceability, spare parts through multifunctional coordination with different functions.

• Proactive handling of CSO and Field Technical escalations that require support beyond zone teams.

• Own product and parts quality issues from reporting to resolution.

• Support Service Delivery team in deploying FMI (Field Modification Instruction) projects and supporting EOL processes.

• Own planning and execution to Tool management in the zone

• partner with Service sales and sales for driving growth strategy in the zone.

• This role requires significant experience (>20 years) in the Services & Technical Support.

• Knowledge level is comparable to a Master's degree from an accredited university or college ( or a high school diploma with relevant experience).

• Strong oral and written communication skills.

• Strong interpersonal and leadership skills.

• Demonstrated ability to analyze and resolve problems.

• Demonstrated ability to lead programs / projects.

• Ability to document, plan, market, and execute programs.

• Established project management skills.

total rewardsare designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

• Collaborate with global AVS product management and marketing teams to advocate for and support their plans for VOC research to generate needed insights for various stages of product development, launch planning and commercialization​.Advise on correct research scoping to meet business requirements.​

• Manage the design and successful implementation of primary VOC research to obtain structured customer feedback across the product lifecycle, in particular related to customer challenges/unmet needs, Value Proposition development/validation, pricing and customer journey - through qualitative, quantitative and mixed research methods.

• Responsibilitiesinclude understanding stakeholder objectives, preparing RFP, vendor selection, guiding study design, fieldwork issue resolution, and input/guidance to vendor partners on research results and insights presentation for maximum impact.

• Occasionally involves end-to-end research planning and execution using internally available tools/ resources.

• Synthesize cross-cutting insights from multiple studies as input to AVS segment teams. Act as the customer insights knowledge hub to share intelligence across teams​.

• Identify key customer insights gaps and advise senior management on market and customer trend research needs and opportunities.

• Identify and introduce innovative research methodologies, approaches, and partners.​

• Manage relationship with third-party Research agencies​, in coordination with the Customer Research leads in the other GE HealthCare business units/regions and global Sourcing.

• Understand, educate stakeholders and ensure compliance with (i) external international and national legal and ethical market research regulations/ guidelines and (ii) internal GE HealthCare procedures related to market research in the Healthcare industry​.

Required Qualifications

• Bachelor’s degree in Marketing, Business, Data Science, or equivalent

• Minimum of 5+ years of experience in customer/market research

• Minimum of 2+ years of healthcare industry market and customer research experience

• Experience in the end-to-end design and execution of both qualitative and quantitative customer and market primary research. Demonstrated experience with key customer research methodologies

• Excellent oral and written communications skills, as well as data analysis skills

• Demonstrated ability to analyze and resolve problems, with established project management skills

• Must be willing to work flexible hours to accommodate frequent work during U.S. morning hours

• Master’s degree in Marketing, Business Management, Data Science, or equivalent

• Proven record of successfully establishing and managing project plans and adjusting to changing circumstances; prioritizing and effectively controlling key milestones of multiple projects simultaneously

• Successful experience working in a global, matrixed team environment and ability to influence diverse, cross-functional stakeholders in multiple locations

• Initiative-taker, works proactively and demonstrates flexibility in approach to changing work priorities

• Creative problem-solving and learning mindset

Inclusion and Diversity

Ourare designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you would expect from an organization with global strength and scale, and you will be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Roles and Responsibilities

In this role, you will:

• Collaborate with business and functional partners and technology leadership in defining functionality and specifying requirements

• Outline multi-generational project strategy aligned to deliver on the expected outcomes

• Define execution methodologies and project management practices to be followed by all projects within the program.

• Organize project teams comprising from internal and external technical and functional experts based on budget, scope and timeline

• Manage day-to-day execution of multiple interdependent projects by working directly with global technical teams

• Coordinate execution across multiple projects and drive shared approach and outcomes tracking

• Support execution team with resolution of roadblocks and interdependencies. Partner with technical and functional teams external to the project to ensure their tasks are completed as required

• Manage project risks, scope changes and other non-standard events throughout the life of the project

• Manage stakeholder communication and progress reporting at various levels of the organization including leadership and executives

• Ensure quality of deliverables is verified and matching stakeholder expectations

• Track project outcomes realization and customer satisfaction levels through established metrics against service level. Ensure lessons learned are collected

• Perform initial and final financial reviews, and ensure ongoing budget tracking

Resilience Management:

• Develop, implement, and maintain enterprise-wide Disaster Recovery (DR) strategies across IT, Infrastructure and Manufacturing.

• Lead resilience assessments , risk analysis, and impact evaluations across business units & Manufacturing Sites

• Coordinate and execute resilience testing and simulation exercises for Enterprise & Manufacturing Domains

• Partner with IT, cybersecurity, facilities, and business units to ensure alignment of resilience strategies.

• Monitor regulatory requirements and industry standards (e.g., ISO 22301, NIST, FFIEC) and ensure compliance.

Project Management:

• Lead cross-functional projects from initiation through delivery using Agile, Waterfall, or hybrid methodologies .

• Define project scope, goals, deliverables, timelines, and resource requirements.

• Manage project risks, issues, and dependencies, ensuring timely resolution and escalation.

• Track and report project performance using appropriate tools and KPIs.

• Facilitate stakeholder communication and ensure alignment with strategic objectives.

Education Qualification

• Bachelor’s degree in Business, Engineering, Information Systems, or a related field (Master’s preferred) with 14+ years of overall experience.

Desired Characteristics

• Proven experience using project management methodologies to deliver business value and drive significant change across an organization

• Experience managing budgets including budget and spend

• Excellent understanding and knowledge of various project and portfolio management methodologies with track record of implementing shared standards for large organizations

• Excellent leadership skills with ability to influence outcomes and organize teams to attain shared goals

• Excellent influencing, interpersonal and communications skills (both written and verbal) with all levels of an organization

• Self-starter - requires minimal direction to accomplish goals

• Demonstrated customer focus – evaluates decisions through the eyes of the customer, builds strong customer relationships, creates processes with customer viewpoint and partners with customers to help shape their future initiatives

• Good analytical and strong problem solving skills -communicates in a clear and succinct manner and effectively evaluates information / data to make decisions, anticipates obstacles and develops plans to resolve, creates actionable strategies and operational plans

• Change oriented – actively generates process improvements, champions and drives change initiatives, confronts difficult circumstances in creative ways, balances multiple and competing priorities and executes accordingly

• PMP, ScrumMaster or related Project Management certifications

Inclusion and Diversity

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Roles and Responsibilities

In this role, you will:

• Serve as the internal expert on m CAD tools (e.g., Creo, NX, SolidWorks) and PTC Windchill PLM , with a deep understanding of their capabilities, integrations, and impact on engineering workflows.

• Drive the product vision and roadmap for mCAD and Windchill, aligning with business objectives and engineering needs.

• Lead VOC (Voice of Customer) efforts to gather requirements, validate use cases, and prioritize enhancements for CAD and PLM systems.

• Collaborate with cross-functional teams including engineering, IT, UX, and compliance to deliver scalable, user-centric solutions.

• Own and manage the product backlog, ensuring it is continuously prioritized and refined to support agile development cycles.

• Translate complex, ambiguous business needs into clear, actionable user stories and technical requirements.

• Engage regularly with development teams to provide clarification, accept stories, and contribute to design and testing activities.

• Partner with UX to improve usability and user experience across mCAD and PLM platforms.

• Monitor industry trends and emerging technologies in CAD/PLM to inform strategic decisions and maintain competitive advantage.

• Mentor junior product managers and contribute to a culture of continuous improvement and innovation.

Bachelor's Degree in Computer Science or “STEM” Majors (Science, Technology, Engineering and Math) with minimum 8 plus years of work experience in MCAD tools (e.g., Creo, NX, SolidWorks) and PTC Windchill PLM.

Technical Expertise:

• Good knowledge of mCAD systems and Windchill PLM , including configuration, customization, and integration.

• Experience in Agile product development environments.

• Familiarity with software development principles and system architecture.

Business Acumen:

• Skilled in identifying and prioritizing business needs and translating them into technical solutions.

• Demonstrated ability to assess the impact of technology choices on business outcomes.

• Knowledge of the competitive landscape in engineering design tools and PLM systems.

Leadership:

• Strategic thinker with the ability to influence across functions and levels.

• Proactive in identifying opportunities for improvement and driving change.

• Good communication and stakeholder management skills.

Personal Attributes:

• Critical thinker with a passion for solving complex problems.

• Collaborative and team-oriented, with a sense of ownership.

• Continuously learning and adapting to new technologies and methodologies.

Inclusion and Diversity

Ourare designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.