As an experienced Technical Product Manager (TPM), you’ll lead the strategy, development and evolution of our Control Tower for the Subscriptions Program. This role is pivotal in building a centralized intelligence and monitoring platform that provides real-time visibility, diagnostics, and decision support across the subscription lifecycle.
Key Responsibilities:
In this role you will
- Define and own the product vision, roadmap, and backlog for the Control Tower platform.
- Collaborate with data teams to design dashboards, alerts, and analytics that provide actionable insights into subscription performance, anomalies, and trends.
- Partner with engineering, operations, customer support, and business teams to gather requirements, prioritize features, and ensure timely delivery.
- Drive the development of monitoring tools, automated workflows, and exception handling mechanisms to proactively manage subscription operations.
- Ensure the Control Tower is intuitive, scalable, and user-friendly for both technical and non-technical users.
- Define and track key performance indicators (KPIs) to measure the effectiveness and impact of the Control Tower.
- Identify operational risks and work with stakeholders to implement mitigation strategies through the Control Tower.
Skill Requirements:
- Holds a Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field, with a strong grasp of APIs, data pipelines, and system architecture—enabling effective collaboration with engineering teams and informed technical decision-making.
- Brings over 5 years of experience in product management within SaaS, e-commerce, or subscription-based environments. Demonstrated success in leading cross-functional teams, managing product roadmaps, and delivering complex, data-driven solutions using agile methodologies.
- Skilled in leveraging data visualization tools like Power BI and Tableau to drive insights and product strategy. Excels in stakeholder communication, problem-solving, and aligning technical solutions with business goals.
Additional Skills:
- Experience building or managing control towers, command centers, or operational dashboards.
- Knowledge of subscription lifecycle management, supply chain, services, billing systems, and customer retention strategies.
- Exposure to AI/ML-driven alerting or anomaly detection systems.
Inclusion and Diversity:
We expect all employees to live and breathe our behaviours: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity. Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities.
Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.